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Conversational AI for customer service: a complete guide

Play.ht

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. Conversational AI, a blend of artificial intelligence techniques including natural language processing (NLP) and machine learning, is at the forefront of this transformation.

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Voices of CLO: Will Clive

CLO Magazine

In this new episode, CLO’s managing editor, Liz Loutfi, speaks to Pluralsight’s chief people officer, Will Clive, about global workforce trends in talent acquisition, upskilling, learning and development programs and more. The following is an excerpt from CLO’s podcast, Voices of CLO. To hear the full conversation, click here.

CLO 41
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Trends in Modern Website Development: Voice Interfaces, AI Integrations, and Beyond

Hurix Digital

Especially now that websites have global audiences with diverse needs, web developers are balancing the trends. The website development industry is evolving around Artificial Intelligence, Voice Interfaces, Quantum Computing, and other technological advancements. million USD up to 2021. million USD by the year 2027.

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Podcast: Voices of CLO with Christian Gossan

CLO Magazine

This latest episode features a conversation about gamification and KPMG’s Globerunner program between Chief Learning Officer’s managing editor, Liz Loutfi, and Australian-based business advisor Christian Gossan. The following is an excerpt from CLO’s podcast, Voices of CLO. To hear the full conversation, click here.

CLO 41
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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Top 5 takeaways from running a global gamified learning program at KPMG

CLO Magazine

We were faced with an engagement and cost challenge, and a global scale of consequence. We piloted a gamified learning solution in Australia which proved the concept was a success before being funded for a global program. Make global assumptions about local conditions at your peril. Expect this! For example, users in the U.S.

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Virtual Reality as a training tool for difficult conversations

STRIVR

The first time employees practice handling a difficult conversation is often when they’re having the conversation. Role playing, computer-based training, even practice in a mirror can’t compare to the heightened emotion of a real-life conversation. Every customer-facing business has its own protocols for managing customers.