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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Cost: Free. Key Features: . Microlearning.

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10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Whatever the cause of frustration, customer-facing personnel must remain calm and polite as they resolve the customer’s problem. Technology is a huge driver of customer frustration.

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Top 29 Profitable Online Course Ideas to Create in 2024

Fly Plugins

In the fast-paced world of online education, it’s essential to stay ahead of the curve and anticipate the needs of learners in the up coming year. As we look forward to 2024, here are 29 potential online course ideas that are not only relevant but potentially profitable and worth investigating. Lets jump in!

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4 Learning Theories Every Online Educator Should Know

LearnDash

If I had to guess, I would say that most online educators don’t think of themselves as “instructional designers.” They usually view themselves as subject matter experts —they know their area very well, and are starting an online course to share their expertise with others who are interested in learning it. Let’s look at what they are.

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10 Customer service remote training activities

Ed App

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

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