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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. How to do that? But you can’t rely only on that.

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Creative ways to support managers of remote teams

CLO Magazine

To navigate the uncertainty of transition, providing support to the managers of your remote teams may be the most important investment to make. Successful businesses bring together diverse teams of employees to serve a broad base of customers. Supervising a team of remote workers is different than overseeing a traditional office.

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Five Tips for Effective Employee Onboarding

KnowledgeOne

If you have processes or documentation that the new hire needs to go through, transfer them to an engaging online training program and focus the rest of your time on adding a personal flavour to each onboarding process. This can set a positive tone for the new employee’s experience within the company.

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How to master the art of remote mentoring

TalentLMS

Or, in the case of hybrid workplaces, having to wait for the “office days” to have some real connection with the team. And it needs to be so: mentor and mentee have to build a bond of trust, in order for the knowledge imparted to have any effect. Establish trust and rapport.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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The Value of Sales Enablement Platforms in 2020

BigTinCan

At its core, it means equipping your sales team with the strategic resources they need to succeed. By artfully blending together interactive selling experiences with industry-leading sales training, Sales Enablement software empowers the modern seller to connect with buyers and motivates sales teams to be more efficient and more profitable.

Sales 100
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Mastering Internal Communication: A CEO Blueprint for Success

MobileTrain

This results in a lack of belonging and satisfaction among team members who spend a significant part of their lives at work after all. Your team is the backbone of your business. In other words, Building a culture of trust where two-way communication is fundamental is step one. Why Is Internal Communication Important?