Continu

MARCH 1, 2019

Omnichannel support, AI, end-to-end customer experience, and other trends are changing the customer support and outbound sales landscape every day. There’s no better way to stay informed and learn best practices than by attending a call center conference. Customer Contact East. Smart Customer Service.

Conference 40

Conference Captivate Customer Service Authoring Tools 40

Unboxed

APRIL 27, 2020

Custom In-House Training Methods. Business owners don’t have to worry about paying for employees to attend an off site training conference. At Unboxed Training & Technology, we offer custom employee training solutions. Invest in Custom Employee Training Today. Good vs Great Customer Service.

Methods 65

Methods Custom Training Train 65

Dashe & Thomson

MAY 11, 2011

Here’s how a typical LinkedIn network might look: Your weak ties are smaller circles, not at the center of a cluster I heard more support for the Weak Ties theory while attending a Knowledge Management conference in 2005. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff!

Social Networks 180

Social Networks Social Network Network Social 180

Learningtogo

AUGUST 11, 2022

The holy grail for a lot of us in the field has been how to customize learning to individuals. No army of humans would have the time to customize learning for every individual under their care, but a properly built and trained AI can deliver a customized experience. That’s where it gets more exciting. That’s where AI comes in.

Program 162

Program Website Streaming Learning 162

Wranx

FEBRUARY 18, 2020

Last week, the Wranx team were silver sponsors and exhibitors at the Future of the Contact Centre Conference in London. The conference was busy, with over 500 delegates attending the various topic streams, workshops and seminars on customer experience and digital transformation.

Conference 52

Conference Streaming Digital Custom 52

Dashe & Thomson

JANUARY 27, 2011

As support, Anderson provides examples in which exceptional performers (elite dancers, TED Conference speakers), learn from their counterparts around the world by watching them online. The best aspects of the observed performances are emulated, and new ideas and innovations added. Liam McCoy: Thanks for this. Ive been looking for some ammo t.

Social Learning 134

Social Learning Social Networks Social Blended Learning 134

Kitaboo

FEBRUARY 22, 2024

Evaluation and Selection of the Ideal eBook Distributor Research Assess Your Specific Needs Check Reviews and Recommendations Evaluate Customer Service and Support IV. Evaluate Customer Service and Support Evaluating the distributor’s customer service and support is important in building a successful and long-term relationship.

eBook 52

eBook Guide Reputation PDF 52

dVinci Interactive

JULY 20, 2015

At the TrainingIndustry.com conference, I spoke with David Unruh of T-Mobile who, along with his colleague Tony Gonzalez, led a session at the conference about their learning ecosystem. The T-Mobile Community provides informal learning and just-in-time information to help representatives effectively support customers.

Performance Support 100

Performance Support Virtual Classroom Performance Customer Service 100

Roundtable Learning

JULY 24, 2023

Customer Service Training — Use AR plane detection to place a simulated cash register in front of learners and test their customer service skills. By putting on a VR headset , learners are instantly transformed into a conference room where they watch a microaggression take place from the point of view of their coworker.

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

Roundtable Learning

JULY 24, 2023

Customer Service Training — Use AR plane detection to place a simulated cash register in front of learners and test their customer service skills. By putting on a VR headset , learners are instantly transformed into a conference room where they watch a microaggression take place from the point of view of their coworker.

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

Wranx

JANUARY 29, 2020

We are pleased to announce that our first event of 2020 is the Future of the Contact Centre Conference ! The conference will take place on February 13th at the Victoria Park Plaza Hotel in London, where we will be sponsoring and exhibiting.

Conference 52

Conference Customer Service Services Custom 52

InWhatLanguage

FEBRUARY 4, 2022

If you are in the automotive business, it is essential to provide the best customer service possible. This means offering translation services for your customers who speak a different language. There are many kinds of automotive language services, and each one has its unique benefits. Language Translation Services.

Services 52

Services Conference Customer Service Communication 52

dVinci Interactive

JULY 20, 2015

At the 2015 TrainingIndustry.com conference, I had the opportunity to speak with Tony Gonzalez of T-Mobile, who along with his colleague David Unruh led a session at the conference about their learning ecosystem. Self-paced, eLearning courses continue to play an important role in addressing customer service performance needs.

Performance Support 100

Performance Support Performance Customer Service Evalution 100

eLearningMind

FEBRUARY 18, 2016

There’s nothing quite like attending a well-organized, engaging, and high-energy conference. So why is it that the farther out you find yourself from a conference, the less inspired you are? The same tactics can be applied to some of the concepts, techniques, and talks that were presented at a conference. Here’s how.

Conference 40

Conference microlearning Social Media Lesson 40

Association eLearning

NOVEMBER 8, 2017

Last year, the Learning Escape Room was one of the most popular features of the Masie Center’s Learning 2016 conference. In 2016, a large group of conference attendees designed one escape room. Each room was designed by a different team of conference attendees who worked on the room as a whole. What Changed.

Learning Objects 178

Learning Objects Masie Conference Exercise 178

Web Courseworks

NOVEMBER 25, 2016

I’ve been attending eLearning Guild conferences since the community of practice’s inception around 2008. Watching the growing number of hard working practitioner s who utilize vendor software and services has been especially enjoyable. Authoring systems and custom services galore. The moodle LMS tipping point.

DevLearn 0

DevLearn xapi eLearning Guild Open Source 0

TalentLMS

AUGUST 22, 2023

Now, let’s take a deeper dive into how you can use your LMS as a marketing tool to attract and retain employees, customers, and partners. Easy to set up, easy to use, easy to customize. And, as reported to job services company Comparably, it’s a big draw for incoming talent. Training also increases customer engagement.

LMS 52

LMS Market Authoring Tools Compliance Training 52

Roundtable Learning

AUGUST 3, 2021

By putting on a VR headset , learners are instantly transformed into a conference room where they watch a microaggression take place from the point of view of their coworker. Customer Service Training With Augmented Reality. Customer Service Training With Augmented Reality. Operating the point-of-sale (POS) system.

Augmented Reality 98

Augmented Reality Leadership Simulations Diversity Training 98

Ed App

JULY 28, 2022

Call center training software are powerful tools that empower your customer service representatives to hone their communication, listening, and problem-solving skills. With these online platforms, you can also give them easy access to vital training materials like dialogue simulations and customer service training courses.

Authoring Tools 40

Authoring Tools Software Compliance Training Simulations 40

CommPartners

APRIL 5, 2018

A year ago we made the decision to host our first User Conference. Since this was our initial event, we had some trepidation about whether our community would embrace the opportunity to join us for several days of education, training and networking. Our decision to move forward was quickly validated as we reached the maximum […].

Conference 49

Conference Community Hosting Network 49

Learning Pool

SEPTEMBER 15, 2022

Winners of the Brandon Hall Excellence Awards for Human Capital Management are due to be honored at the HCM Excellence Conference on 31st January – 2nd February 2023 at the Hilton West Palm Beach, Florida. Find out more about the Brandon Hall Excellence Awards and the 2022 Human Capital Management winners here. .

Brandon Hall 90

Brandon Hall Code of Conduct Compliance Training Compliance 90

Roundtable Learning

APRIL 22, 2021

By 2030, 23 million jobs worldwide are set to use virtual reality (VR) or augmented reality (AR) for training, meetings, or customer service purposes. At Roundtable Learning, we develop custom VR training programs tailored to an organization’s learning needs. Diversity and Inclusion Training with 360° VR. We’re here to help!

Examples 98

Examples Simulations Diversity Training Metrics 98

Learning Pool

JULY 5, 2022

Processes based on this university-researched model are being incorporated at Learning Pool to help our customers show the true business value and impact of training initiatives within their organizations. . Further, this p ast year alone, Learning Pool and the Learnovate co-presented at various industry conferences both online and in person.

Research 75

Research Diversity Training Brandon Hall Suite 75

Allison Rossett

MAY 23, 2013

Mobile was the buzz at the ASTD International Conference in Dallas in May, 2013. Here I present four ways that a retailer and their vendors used mobile to help retail sales associates increase sales and engender customer loyalty on the day after the Oscars. There were customer benefits as well. Mobile can do so much more.

Performance Support 183

Performance Support Support Performance Association 183

TalentLMS

JANUARY 30, 2024

They invest in top-notch customer service to support clients. This recognition increases your reach with customers, but also with potential hires. Otherwise, your prospective customers will see employee efforts as just another “sales trick.” Most companies budget resources to build and promote their brand. Absolutely.

Trust 52

Trust Culture Network Diversity Training 52

Growth Engineering

NOVEMBER 3, 2017

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year. Customer Showcases: Knowledge Sharing In Action!

Custom 40

Custom Virtual World Blended Learning Virtual Classroom 40

Learning Pool

DECEMBER 16, 2021

Distilling our theoretical learning and practical advice as we embraced new working practices and delivering world-class off-the-shelf editable learning that benefits us, our customers and the wider society has been a really incredible achievement. About Learning Pool.

Brandon Hall 82

Brandon Hall Technology Library eLearning Strategy 82

TalentLMS

FEBRUARY 20, 2024

Picture a customer service representative taking ownership of a complex complaint. Solving the problem proactively leads to a satisfied customer and improved brand loyalty. Teach your team to be agile so they can respond to market shifts and customer demands. An entrepreneurial mindset Entrepreneurs dream big.

Training 59

Training Train Innovation Culture 59

Learningtogo

AUGUST 26, 2021

1955: John McCarthy coins the term artificial Intelligence at a conference convened at Dartmouth College, in Hanover, New Hampshire. While the ambitious conference doesn’t achieve everything it set out to do, it establishes the blueprint for progress in AI and machine learning from that point up until the present day (McCarthy et al.

Cognitive 165

Cognitive IBM Simulations Brain 165

The Learning Dispatch

APRIL 4, 2018

Please see our Accessibility IT Services for Government and Microassist Accessibility Services pages for how Microassist can help you both meet requirements and increase the usability of your custom training. What better place to learn and glean great insights and tips than the CSUN Assistive Technology Conference?

Conference 53

Conference Technology eLearning Strategy eLearning 53

Schoox

SEPTEMBER 13, 2023

Schoox is excited to be a sponsor of the leading foodservice technology conference. In these work environments, training is about more than just checking the boxes—each training program should connect to an overall business goal, such as better performance, increased sales, or improved customer service.

Association Learning Management System 59

Association Learning Management System Trends LMS Design 59

BrainCert

JUNE 19, 2023

webcam and microphone); test audio and video settings; secure your access codes; share links via email and social media; join the conference early (5 minutes prior); ensure everyone understands how to use the tool and share a screen properly; end the session by thanking all participants; follow up afterward if needed.

Virtual Classroom 52

Virtual Classroom Classroom Platform Video 52

Learning Pool

MARCH 11, 2020

Visit booth #616 – Join the Learning Pool team at the Learning Solutions Conference & Expo in Orlando, FL for a high-energy week of learning, connecting and sharing what works. . Training Industry Conference and Expo, Raleigh, NC, June 16-18 2020. Bank Trainers Conference – Dallas, TX, June 23 – 25, 2020.

Calendar 52

Calendar Brandon Hall CLO Streaming 52

Trivantis

MAY 20, 2012

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: Diane Elkins. The annual Lectora User Conference, held May 22 – 24, starts tomorrow!

Lectora 40

Lectora Conference CourseMill Authoring Tools 40

Trivantis

MAY 2, 2012

Content Creation Services. Custom Development Services. Custom Content Creation. Lectora User Conference 2014. Your Annual e-Learning Conference. Customer Support. Lectora User Conference Showcase: But Does It Work? The annual Lectora User Conference, held May 22 – 24, is only a few weeks away.

Lectora 40

Lectora Conference CourseMill Authoring Tools 40

KnowledgeCity

DECEMBER 21, 2021

By emphasizing the central role that a learning culture plays in staff development and customer service quality, you’ll be projecting a positive image to both job applicants and the public. Having experienced trainers on your staff is also a beneficial approach to building a learning culture at your organization.

Culture 52

Culture Diversity Training Organization Newsletter 52

Axonify

JANUARY 29, 2016

JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences. Most recently, he served on the ATD 2016 TechKnowledge Conference Program Advisory Committee where he led a session entitled: Reworking the Puzzle: How to Build a Smarter Learning Ecosystem.

Metrics 160

Metrics Association LMS Association Learning Management System Performance Support 160