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Learning Pool celebrates five years of success at Stevie® Awards for Sales and Customer Service 

Learning Pool

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. Global SVP, Customer Success, Kate Yulis said, “At Learning Pool, we’re committed to providing a world-class customer experience.

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eLearning Conferences

Tony Karrer

Once again, Clayton Wright has been nice enough to compile an incredible list of conferences focused on use of technology in learning. Please note that events, dates, titles, and locations may change; thus, check the specific conference website. crw Another source of major eLearning conferences is: Tom King's eLearning Google Calendar.

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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. The figure can also serve as a benchmark when comparing like-businesses.

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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

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5 Applications of Automotive Language Services

InWhatLanguage

If you are in the automotive business, it is essential to provide the best customer service possible. This means offering translation services for your customers who speak a different language. There are many kinds of automotive language services, and each one has its unique benefits. Language Translation Services.

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The Top Virtual Training Conferences & Events to Attend in 2020

Cloudshare

There are many online training conferences for 2020 that cover topics from learning and development to team building and beyond. On top of finding online training environments for your staff and implementing work-from-home protocols, think about joining some virtual conferences like the ones below. CEdMA CONNECT 2020. TechLearn 2020.