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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

For many, their first experience with eLearning was educational computer games delivered via CD Rom. Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning. That’s where my brain goes when I hear “eLearning,” and I have fond memories of it.

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5 Business Cases that Call for Serious Games

Knowledge Guru

Serious games are worth a look when you want to improve performance in an organization, but one size does not fit all. In a recent blog post on GamaSutra, Andrzej Marcewski points out that “serious games” is too broad of a term to actually be useful. For employees, it’s usually not fun to do this.

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Gamification In Learning: Featuring Gains Through A Serious Game Concept

Adobe Captivate

Wikipedia defines Gamification as “the use of game thinking and game mechanics in non-game contexts to engage users in solving problems”. Let me share a case study that compares the gains in learning achieved through serious game concept vs a traditional eLearning approach. Second approach (serious game based).

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

Blog, including “Collaborative Learning Lessons from Wikipedia (and Small Insects)” and “The $2 Whiteboard Shows Power of Peer-to-Peer Learning”, while a core curriculum of base training material is essential to spark the learning process [.] Rob Mueller: Great post on using games as a training device. It is amazing ho. Properly d.

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Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

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How QuoDeck enables enterprises to deliver game-based learning

QuoDeck

QuoDeck relies on using gaming as a natural behavior of the learner to drive enterprise learning. So while people were clamoring for more content through new age formats on Google or Wikipedia, but somehow enterprises could not get into that mind shift. Experience indeed is the best teacher.