Upside Learning

MARCH 1, 2011

3 Ways To Embrace Learning 2.0. As learning continues to evolve into a new, fast-paced world, it is important to embrace the social, mobile, and learning 2.0 Signs Of Being In e-Learning Hell. How Technology Wires The Learning Brain. Don’t Want To Be A Training Dinosaur? technologies.

Blended Learning 188

Blended Learning Media Learning Technologies Technology 188

The Learning Circuits

JUNE 1, 2011

In many organizations, our learners are reaching outside of the organization to enhance their learning experience, through social networking/media and many other methods. In other organizations, the learning audience includes partners and customers, and the learning ecosystem expands beyond employees.

Social Networks 71

Social Networks HTML Learning 2.0 Social Network 71

Skilful Minds

MARCH 29, 2010

Marketing, especially social media marketing, and learning are both essential components of a dialogue strategy for customer experience design and management. A dialogue strategy builds on the assumption that companies learn more from customers when customers learn from them, and doing so benefits both.

Social Networks 49

Social Networks Social Business Social Media 49

LearningGuild

JANUARY 7, 2010

Customers demand more flexibility, less disruption in how training is delivered, and faster, better access. Tags: Design Strategies Development Strategies Getting Started Learning 2.0 Business demands more frequent updates to training content. Both Training and IT have a vested interest in meeting these demands.

Learning 2.0 72

Learning 2.0 Informal Technology Tagging 72

Vikas Joshi on Interactive Learning

JULY 31, 2009

instructional design social informal learning. Tags: interactivity e-learning custom content development Learning 2.0 At times you hover at close range. 0-1: The Lawnmower. You believe in mowing down the learner's path clean of all obstacles.

Learner 100

Learner Simulations Learning 2.0 Instructional Design 100

Tony Karrer

APRIL 28, 2008

Creating Passionate Users: Crash course in learning theory 2. Keeping Up with the Pace of Change Informal learning will help employees survive in the future workplace 3. Understanding E-Learning 2.0 There are some very interesting changes going on in the world of e-learning that seem to have crept up on practitioners.

Wiki 147

Wiki Instructional Design Case Study Corporate eLearning 147

Tony Karrer

AUGUST 26, 2009

Many of the suggestions in Learning 2.0 Learning Professionals Must Lead 5. Prepare Workers for Learning 2.0 link] 4) How is "accountability" for learning specific things being handled in 2.0? 5) How do we ensure learning transfer with Learning 2.0 methodologies.

Wiki 100

Wiki Social Networks Blended Learning Yammer 100

Learning Visions

APRIL 29, 2011

This are my live blogged notes from a session at ASTD Learning 2.0. If you send execs pictures of good customer interactions (screen shots). DMs on Twitter? When being helpful is not helpful… As a CM, it’s important to pause and let people jump in Create content that fills gaps. Snackability.

Community 200

Community Emergent Roles Management 200

Tony Karrer

SEPTEMBER 29, 2009

It's worth taking a look at some of these: Enterprise 2.0 Definition (via Andrew McAfee ): the use of emergent social software platforms within companies, or between companies and their partners or customers HR & Org Implication: Enterprise 2.0 is the use of Web 2.0 home, shared workspace, coffee shops, etc.)

Enterprise 2.0 105

Enterprise 2.0 Long Tail LearnTrends Firewalls 105

Janet Clarey

FEBRUARY 22, 2011

Social Learning is hard to track and it’s going to happen whether we try to implement it or not. It’s learning in the wild, via conversations, social media and the learning 2.0 Knowledge is primarily consumed or pulled from experts. technologies. Communities of Practice. Knowledge is primarily shared or pushed.

Communities of Practice 100

Communities of Practice Social Learning Community Social 100

Vignettes Learning

DECEMBER 7, 2009

Conduct a relevancy survey on what people feel they need the most learning. Check records of safety logs, service calls, customer call recordings, productivity reports, and other indicators of problems. e-Learning "instructional design". Tags: SME micro-learning e-Learning 2.0

Expert 40

Expert eLearning Consultant Micro-Learning Design 40

Tony Karrer

JULY 24, 2006

We want to figure out what the process and mechanisms should look like when we are going after Intentional Informal Learning. For example, changes how store managers work with front-line employees in order to improve customer satisfaction scores.

Informal Learning 100

Informal Learning Informal eLearning 2.0 Metrics 100

eFront

NOVEMBER 14, 2010

Dunlap Learning 2.0 for Associations by Jeff Cobb (Update 11/30/2010: suggested by Christopher Pappas ) “In Learning 2.0 for Associations Jeff delivers an easy-to-read primer on how to leverage social media tools to expand the learning value that associations deliver. Learning 2.0

Blended Learning 112

Blended Learning Free Authoring Tools eLearning Guild 112

Vignettes Learning

OCTOBER 7, 2009

To close a sale you need to know what the customer needs. Understanding the customer needs helps you offer the right product or solution. The more you know the customer’s need, the more you close the sale. How would knowing the need of the customer help you close more sales? instructional design eLearning e-Learning.

Attention 67

Attention Learner Scanning Trust 67

Janet Clarey

AUGUST 13, 2008

Receive customer service through voice commands on the phone. E-learning 2.0 Print postage on envelopes. Book your own movie tickets. Bus your own lunch tray. Shipp your own packages. Check out from a hotel via TV. Book air travel and print your boarding pass. Take your own blood pressure. Listened to a drive-by real estate ad.

Services 36

Services Vodcaster Wiki Education 36

NuggetHead

MARCH 22, 2010

Essentially continued the planning activity by using a worksheet to identify what we learned and what we’re going to go back and tell our bosses we ‘need’ to do! By 3:00 PM, Brent Schenkler (@bschenkler) with The eLearning Guild got things wound up (as only Brent can do) by giving a very informative and entertaining talk on “Learning 2.0:

eLearning Guild 49

eLearning Guild Articulate Synchronous Authorware 49

Learning Visions

MARCH 6, 2007

But again, its customized for the child. "I And learning is going on all around. So, the question is, can we make the Montessori Method a part of the coporate learning environment? Is that what all this informal/DIY/learning 2.0 I guess this is the "formal" part. The seminar or workshop. stuff is all about?

Informal 157

Informal Moodle Instructional Design ASTD 157

eLearning Learning Posts

DECEMBER 1, 2010

Work Context Is Ground Zero for Expanded Role of Training - Living in Learning , November 4, 2010″How many sales deals do sales reps close in the classroom? How many impactful customer complaints are resolved in training role-plays or simulations?&#. You must customize. Tagoras Releases Second Edition of the Learning 2.0

eLearning Strategy 85

eLearning Strategy Simulations Corporate eLearning eLearning Consultant 85

Sticky Learning

DECEMBER 14, 2009

handling difficult customers. My view is that they will also be seen as a key platform for knowledge sharing, innovation and business learning! Tags: Books Creativity Design Ideas Learning 2.0 how to reduce unnecessary markdowns. recruitment tips. Web/Tech.

Social Networks 68

Social Networks Social Network Network Social 68

Big Dog, Little Dog

OCTOBER 17, 2005

E-learning 2.0 - Stephen Downes. I'm convinced that, more than anything else, Google went public because it gave them a ton of cash to do even more things for free for their customers -- which is exactly what they've done since then, offering a never-ending stream of wonderful goodies.

iPod 32

iPod News Pedagogy Knowledge 32

Jay Cross

DECEMBER 29, 2009

Informal Learning 2.0. Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers. This sort of fanciful thinking tripped up eLearning ten years ago.

Internet 37

Internet Blogging LearnTrends Wiki 37

Vignettes Learning

APRIL 20, 2011

Chipotle Customer Service Clerk – Incident Report (Click here to preview the presentation) The first slideshow discuss the importance of incident reports. The second presentation shows a person calling the customer and following up to find out if the customer is happy with the company’s service after he complained of an accident.

Compliance Training 91

Compliance Training Cognitive Embed Lesson 91

The Learning Circuits

OCTOBER 7, 2005

Learning 2.0 || Web 2.0 Read this article about lightweight software development and the surge toward Web 2.0. Instead, build the product and start from the user interface customer experience first; then wrap with the technology," Cross said. Where do you think those human performance flowcharts came from anyway?)

Instructional Design 40

Instructional Design Learning 2.0 Web Instructional 40

eFront

NOVEMBER 21, 2010

(Update 11/27/2010: suggested by Christopher Pappas ) aLearning Blog by Ellen Behrens The alearning Blog is the brainchild of Ellen Behrens, who has been working in online education for seven years, association learning for more than a couple, and adult learning for more than twenty years.

Social Networks 104

Social Networks Blogging Custom eLearning Development Authoring Tools 104

Jay Cross

JANUARY 2, 2010

Learning that doesn’t lead to doing is no better than not learning at all.&#. Informal Learning 2.0. Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers.

LearnTrends 37

LearnTrends Network DevLearn Internet 37

Vignettes Learning

OCTOBER 24, 2007

Do customers really buy the technical specs? Customers have some problems or needs that must be met first and foremost. One can only help customers buy if the sales person has the a clear idea of the needs. Not really. An illustration: a father and daughter are trying to decide on an iPod or an alternative? What is their story?

Games 40

Games Video iPod Player 40

Vignettes Learning

NOVEMBER 7, 2007

The customer revolution is here - where customers are the focus. Ray Jimenez, PhD 3-Minute e-Learning www.VignettesTraining.com www.TrainingPayback.com Ray Jimenez, PhD Author "3-Minute e-Learning" www.vignettestraining.com Industrial revolution succeeded. We are able to produce more products at the least costs.

Twitter 40

Twitter Google Authoring Cost 40

Vignettes Learning

APRIL 7, 2011

As a result, workers’ orientation centered on the basic policies of the company and trained them on the usage of the Wiki Product and Customer Management System to find answers to questions and provide solutions.

Wiki 61

Wiki Twitter Engineering ROI 61

Vignettes Learning

MARCH 22, 2011

He appears not to be able to understand what the customer wants. This initiates discovery. We shall look into the story about a character named John, a sales person rejected by prospects.

Pattern 49

Pattern Instructional Design Write Blog Instructional 49

Vignettes Learning

JUNE 10, 2008

Although it was written for business executives focused on marketing, customer relationship and business development and strategy, the parallels to the training and learning industry are abundant. I just finished reading Groundswell by Charlene Li and Josh Bernoff of Forrester Research.

Social Networks 45

Social Networks Wiki Social Network Network 45

Tony Karrer

JANUARY 2, 2009

link] conahec/Conferences/index.jsp April 23-24, 2009 e-Learning 2.0 1132 April 23-24, 2009 Virtual Worlds for Academic, Organizational, and Life-Long Learning , Amman, Jordan. link] September 16-18, 2009 International Conference on Custom eLearning and IT Offshoring , Jabalpur, Madhya Pradesh, India. link] content.cfm?selection=doc.1132

Conference 121

Conference eLearning Conferences Blended Learning Diversity Training 121

Vignettes Learning

FEBRUARY 8, 2005

The analysis also finds "more than half of technology-based delivery was online in 2003 and 2004, and at least 75 percent of online learning was self-paced" (16) In the next three years, there will be a move toward EPSS or Electronic Performance Support Systems. Trend #3: ROI will focus on business impact.

Blended Learning 40

Blended Learning Trends Authoring Tools Virtual Classroom 40

eLearning Learning Posts

MAY 3, 2010

Cool e-learning for kids (and their grown-ups, too) - Spark Your Interest , April 9, 2010 I’m working with a school district to help them figure out how to incorporate web 2.0 Budgeting for Learning 2.0: in the custom eLearning development would be essential. tools into their practices. ActionScript (8).

Google Buzz 85

Google Buzz iPad Blended Learning Google 85

Vignettes Learning

OCTOBER 24, 2005

iPod video is also good for highly changing content or event driven content, i.e. Use iPod video not just for learner training, but also for client, customer and even sales presentations. I am sure there are other applications. But it may be not a good idea to loan your iPods to clients – smile).

iPod 40

iPod Blended Learning Video Music 40

Vignettes Learning

OCTOBER 24, 2005

iPod video is also good for highly changing content or event driven content, i.e. Use iPod video not just for learner training, but also for client, customer and even sales presentations. I am sure there are other applications. But it may be not a good idea to loan your iPods to clients - smile).

iPod 40

iPod Blended Learning Video Music 40

Vignettes Learning

APRIL 12, 2005

Yet since the beginning of e-learning, the concept of mobile learning (m-learning) has already been discussed as well. Mobile learning is the use of a personal digital assistant (PDA) to produce an anytime, anywhere learning experience.

Blended Learning 40

Blended Learning Simulations Flash Blended eLearning 40

Vignettes Learning

JANUARY 19, 2005

If e-learning is perceived by potential users as something complicated and intimidating, they would of course prefer learning the "old” and "comfortable” way. What can be done to speed up e-learning adoption?

Blended Learning 40

Blended Learning Adoption Adopt Program 40