Spark Your Interest

JANUARY 26, 2021

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Custom 188

Custom Education Authoring Tools Miro 188

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Chronus

AUGUST 4, 2021

In times like these, we often turn to tried and true practices that can help us navigate challenges, and that’s where the power of mentoring comes in. To say I am proud of the Chronus team and what we have accomplished over the past year would be an understatement.

Mentoring 69

Mentoring Brandon Hall Virtual World Innovation 69

Hurix Digital

FEBRUARY 20, 2024

These methods range from internships and apprenticeships, providing hands-on work experience, to service learning that combines academic learning with community service. Collaborative Learning Many experiential learning opportunities involve collaboration with peers, mentors, and professionals in the field.

eLearning Strategy 45

eLearning Strategy Cognitive Strategy Diversity Training 45

eFront

OCTOBER 15, 2013

We recently had the pleasure of speaking with Epignosis eFront customer Mentor Graphics. Their objective was to ensure that all technical staff were up-to-date and trained with the latest knowledge and practices in order provide the best technical advice on the capabilities of tools to customers.

Mentoring 87

Mentoring Case Study Custom eLearning Consultant 87

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

Performance Support 93

Performance Support Support Teams Custom 93

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. This includes strategies like role play, coaching, and mentoring.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Paradiso

SEPTEMBER 13, 2023

In this blog post, we will delve into the issues that a customized LMS addresses, explore the latest trends in LMS development, and provide guidance on selecting the ideal software provider for your specific needs. How Does Custom LMS Development Enhance Business Performance?

Association Learning Management System 91

Association Learning Management System LMS Diversity Training Compliance Training 91

Kitaboo

SEPTEMBER 27, 2023

Customization. It’s a term that’s been tossed around a lot recently, as the benefits of adopting products and services to our specific requirements are continuously reinforced. Yes, customized learning is a much-needed advancement and will only grow from here. Overview of Customized Learning II.

Custom 52

Custom Education Blended Learning Mentoring 52

Ideaon

APRIL 27, 2021

According to a 2019 Gartner Report , 15% of the global customer service will shift to AI’s hands by 2021. This is where AI in custom e-learning , training, and development comes in. Adopting AI into Custom eLearning, Training, and Development. Adopting AI into Custom eLearning, Training, and Development.

Custom eLearning Development 144

Custom eLearning Development Blended Learning eLearning Developer Blended 144

Infopro Learning

OCTOBER 23, 2023

Salespeople need to understand how to craft persuasive messages tailored to buyer needs, how to handle objections, and how to build trust with potential customers. Adaptation: It offers a framework for adjusting to shifting market dynamics and changing customer tastes. How can a salesperson communicate effectively?

Theory 251

Theory Sales Strategy Trust 251

Litmos

AUGUST 18, 2020

A Mentor Helps Make the Most of Your LMS. There’s an old parable about a shoemaker who is so busy making shoes for his customers that he forgets about his wife and children, and they go shoeless. They certainly know the value of mentoring when they offer it to their learners. Some of our most savvy customers feel the same way.

Mentoring 52

Mentoring Program SAP LMS 52

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

Case Study 91

Case Study LMS Customer Service Training 91

KnowledgeAnywhere

JANUARY 8, 2019

Strategy #2: Connect Millennial Employees With A Mentor. Providing employees, especially millennial employees, with access to mentors is a great opportunity for both the company and the employee. What are some specific areas where a mentor can help more junior employees? Mentors can expedite onboarding.

eLearning Strategy 54

eLearning Strategy Strategy Help Mentoring 54

CLO Magazine

APRIL 20, 2018

Of the nine learning methods examined by the study, instructor-led training, short-clip video, and coaching and mentoring were the top three learning approaches cited by respondents overall. Coaching and mentoring appeals most to the oldest (50+ years old) and youngest learners (21-25 years old) out of all age groups in the workplace.

Mentoring 80

Mentoring Coaching Survey Blended Learning 80

Everwise

MAY 3, 2017

The experience a customer has with your company, positive or negative, has immense power over your business. In fact, seven out of 10 consumers will spend around 13% more money with a company that provides a top-notch customer experience. But how can you most effectively improve customer satisfaction? Increased Productivity.

Customer Service 55

Customer Service Services Custom Mentoring 55

Infopro Learning

NOVEMBER 8, 2019

For example, a mentor may work with a new employee on the job to learn about customer interaction so they can watch, learn, and practice. One way you can do this is by implementing a buddy or mentor program. According to HCI, 87% of organizations that use mentor programs say that they boost new hire proficiency (5).

Create 442

Create Case Study Guide Blended Learning 442

SweetRush

MARCH 20, 2023

You’ve read our articles on cost and what’s included in the cost when you partner with SweetRush on a custom eLearning solution via our Custom Learning service, but did you know that we also offer alternatives to this service that might save you time and money? How did this service come about?

Custom eLearning Development 52

Custom eLearning Development Diversity Training Cost Blended Learning 52

TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. He was tasked with creating and implementing a library of training videos for Avaya products and services.

YouTube 75

YouTube Authoring Tools Custom Video 75

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. Personalization: ChatGPT and generative AI can customize learning content to meet the unique requirements of each learner, resulting in a personalized learning experience. It is based on the GPT-3.5

Roles 221

Roles Case Study Simulations Virtual World 221

Infopro Learning

NOVEMBER 17, 2023

Customers’ expectations have also evolved, demanding personalized services and seamless digital experiences. Servion Global Solutions anticipates that AI will be the driving force behind 95% of customer interactions by the year 2025. Training programs offer personalized learning paths for each participant in the future.

Compliance Training 221

Compliance Training Program Case Study Augmented Reality 221

eLearning 24-7

MARCH 16, 2023

That’s right, the annual, Customer Education Learning Systems Bracket. Quick Point The original term was customer training, then around 2015 or thereabouts, the term switched to customer education. ” FWIW, customer training is the same thing as customer education. .” Again, it is semantics.

Metrics 77

Metrics Custom Education White Label 77

Docebo

FEBRUARY 23, 2022

Pair employees with a mentor. Everyone can benefit from a mentor—not just new employees. A mentor serves as someone who can offer support and guidance when necessary. Mentoring encourages social learning (which is a highly effective way to train employees without incurring additional training costs).

Organization 130

Organization Online Mentoring Training 130

Learning Rebels

NOVEMBER 8, 2023

In the context of an organization, social learning happens informally, as employees watch and learn from their peers, mentors, or leaders. Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support.

Community 130

Community Diversity Training Customer Service Learning 130

Infopro Learning

SEPTEMBER 12, 2018

It may happen as an employee works with a mentor or supervisor, when they watch a mobile video on their LinkedIn feed, or even observing everyday activities might make sense of some contextual information they read a few months ago. But these learning tools are often event-based, siloed activities.

Performance 318

Performance Program Business Gartner 318

KnowledgeCity

NOVEMBER 29, 2023

Informal learning is when co-workers observe and practice skills, including mentoring and cross-discipline training. Mature organizations may even put formal support around informal learning, such as a coordinated company-wide mentoring program. Informal learning through peers and mentors also helps employees build their networks.

Develop 59

Develop Compliance Training Mentoring Job 59

Everwise

JULY 17, 2018

Depending on the industry, this could translate to poor customer service or hiccups when dealing with clients. If businesses want to improve employee retention and secure a stable pool of future employees, they need to teach and mentor their young leaders. Everwise’s two-pronged approach pairs software with individual mentoring.

Mentoring 32

Mentoring Skills Teach Customer Service 32

Chronus

SEPTEMBER 6, 2022

Talent development program activities can range from mentoring and coaching to formal training, leadership development, succession planning, on-the-job learning and more. Increase Customer Satisfaction. And engaged employees have been shown to offer better customer service. Benefits of Talent Development.

Develop 97

Develop Mentoring Compliance Training Coaching 97

Creativ Technologies

JANUARY 27, 2022

Provide VILT based mentoring to employees?. The LMS has different tools which can allow companies to include senior employees as mentors, provide one-to-one coaching to employees through VILT sessions. The best part is that since the mentor has ample experience for the job, he knows how to train new hires.

Companies 98

Companies LMS Simulations Score 98

Growth Engineering

JUNE 21, 2017

Business leaders everywhere (including me) love mentors! Will you be my mentor?’ So, is the search for your mentor worth the effort or will it end in heartache, and a lot of awkward emails? As a massive advocate for friendships at work , I wholeheartedly agree – mentors matter! Company Mentorship Program.

Mentoring 43

Mentoring Program Help Specialist 43

Solo Learning

NOVEMBER 12, 2018

Want to know more about our E-Learning services ? Some of Our Exceptional Services Include: Performing trainer credentialing. Mentoring and preparing trainers for leading effective courses. Promoting physician adoption and engagement through customized courses. Contact us. Go-Live Support.

Services 40

Services Blended Learning Adoption Adopt 40

eLearning Brothers

NOVEMBER 10, 2022

In this recorded webinar , Debbie Woolridge and Dana Janssen delve deep into just that—demystifying outsourcing and staff augmentation services to effectively address staffing gaps during uncertain times. Engage mentoring. Staff augmentation services offer more bang for your buck than you think. Broaden talent market.

Outsource 91

Outsource Case Study vendor Services 91

Thinkdom

JANUARY 25, 2024

Also, given the fact that day to day sales activities allow for instant feedback through peers & customers alike, it’s crucial to be able to embrace constructive criticism. Role specific content: Customize training content based on the specific roles and responsibilities of different sales representatives.

Personal Learning 104

Personal Learning Sales Personal Personalization 104

Talented Learning

NOVEMBER 20, 2018

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions. Winery Visit 1: Our Customer Experience. Let me explain. REPLAY THE WEBINAR NOW!

Custom 84

Custom Business Blended Learning Compliance Training 84

eLearning 24-7

MAY 31, 2018

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial.

Blended Learning 55

Blended Learning Custom Association LMS Association Learning Management System 55

Everwise

APRIL 5, 2017

As a seasoned city planner and mentor, Niroop Srivatsa believes in paying forward what she’s learned. I’m at a place in my life where I want to give back,” she said of mentoring others. Srivatsa is currently the Director of Planning and Building Services for the California city of Lafayette.

Mentoring 50

Mentoring Emergent Director Internationalization 50

TalentLMS

MAY 11, 2023

Meanwhile, others are already experienced in reaching out to customers and feel more confident with their quotas. This could include providing coaching and mentoring, access to resources and tools, and regular feedback on their performance. Sense of urgency: Creating a sense of urgency can help move the customer toward a decision.

Skills 98

Skills Authoring Tools Metrics Tips 98