Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. And that’s where our quest to find the best blog content begins.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. Product Education. How to Bootstrap Product Education.

The Art of Business Writing

Your Training Edge

What is the first thing that comes to mind when you think of business writing? On a daily basis, you might text a client, write an advertisement, or write an online post for your website or blog. Are you writing to one specific person?

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them?

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Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. He was tasked with creating and implementing a library of training videos for Avaya products and services. Customer Stories

Ways to Improve Feedback from Employees and Customers

Your Training Edge

In the business world, the most valued words your customers, as well as employees, can share with you are the ones you wish you would never hear. How can we improve our product?

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Write a strong goal: Sell it to Scrooge

Making Change

Salespeople will know all the product features. Let’s see how it works with the first goal, “Salespeople will know all the product features.” ” “What, can’t they read the product brochure?” I’ll be sure to announce it in the blog.

7 Simple Steps to Write Targeted Learning Objectives

LearnUpon

Can you write targeted learning objectives that will help you determine whether your corporate learners have actually benefited from your online training course? A Step-By-Step Guide to Writing Learning Objectives. Writing a learning objective isn’t a finite task.

How to write scripts for webinars, videos and eLearning

BrightCarbon

Putting your content online means that you no longer have to set up face-to-face meetings; you can reach out to a huge number of prospects, customers, and employees via their inbox. This blog article could also be called ‘confessions of a voice-over artist.’ Writing scripts: Be direct.

Product Review: Saba Social

eLearning 24-7

Saba Social is a very solid product, that despite a few hiccups and “huh&# moments, achieves what it sets out to do, provide a user friendly social experience. Blog – your external blog. Would a customer want to share that information with another customer of yours?

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Custom eLearning for Modern Day Sales Training

CommLab India

To avoid this, customized e-learning solutions are the answer. This blog will explore this aspect of sales training. Modern customers: Present day customers are better informed about products, thanks to the Internet. eLearning Design Custom eLearning

7 Best Practices for Effective Custom eLearning Content Development

Obsidian Learning

In this post we’ll let you in on what we’ve discovered to be some best practices in navigating your way through custom eLearning content development. Create a Design Document for your Custom eLearning. Click here to see a sample custom eLearning design document.

8 Key Customer Service Skills Every Employee Needs

Pract.us

Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. In the midst of a busy day with others waiting, it can take a lot of will power to listen patiently to one customer’s problem.

Marisa Murgatroyd Teaches How to Build a Mission Focused Experience Product Instead of a Low Engagement Information Product

LifterLMS

Marisa Murgatroyd teaches how to build a mission focused experience product instead of a low engagement information product in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. You can find The Experience Product Masterclass at LiveYourMessage.com/Lifter.

Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

One of my discoveries was Jane Bozarth , who writes a monthly column called “Nuts and Bolts” in Learning Solutions Magazine. Blog this! Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS?

16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

At Inkling, enabling operational excellence for enterprise companies is what we’re all about, and helping them deliver first-rate customer experiences is key. So when we came across Forbes’ blog post identifying five crucial customer-centric employee traits , we were intrigued. Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Employee Productivity.

5 Ways to Increase the Value of Your Customer Base

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. Complexity of Productivity for Knowledge Work Productivity is defined as: the ratio of the quantity and quality of units produced to the labor per unit of time For some knowledge workers, we can reasonably define things this way. See Tom Davenport and Blogging - He is Wrong!

“It’s Like Writing a Play:” Make Screencasts Painless with Storyboards, Scripts

TechSmith Camtasia

The time and energy it takes to record, edit and publish high-quality videos is often much longer than the end product. His team is responsible for empowering the company’s consulting teams with the tools and knowledge they need to make their ultimate customers (e.g.,

A Year of “The Performance Improvement Blog” in Review

The Performance Improvement Blog

It’s time to do a little year-end reflecting on my blog posts from 2012. Throughout last year I used this blog to illuminate important leadership and management issues. Out of all of these blog posts I’ve selected five that seem to have had the most interest for readers.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment. Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . Employee Productivity.

Online training practices destined to increase employee productivity

eFront

Increased productivity has been a constant goal for modern economies ever since the early days of the Industrial Revolution. These days, on the other hand, well into the era of the Knowledge Economy, increased productivity mostly means working smarter.

How to Promote New Features To Your Customers

LearnUpon

Yet, it can be difficult to know how to communicate this information to your current customers. This is a problem many customer success specialists, account managers, and product marketers encounter. Write blog posts. Organize a call with your customer.

A great customer experience starts with leadership

Matrix

Customer experience is key. Everybody agrees that in this day and age, one negative customer review can deeply hurt even the strongest businesses. There are numerous books, articles and courses on how to make customers happy. A great customer experience starts with leadership.

5 Ways to Increase the Value of Your Customer Base | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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Live Camtasia Training with the Customer Success Team

TechSmith Camtasia

We’ve heard from many of our customers that while they love our free tutorials , they’re interested in additional opportunities to learn about our products and engage with TechSmith experts at a deeper level. in English/Writing from Aquinas College.

Analyzing the ROI of Social Media in Training | Social Learning Blog

Dashe & Thomson

As she writes: “A recent Gallup study found that firms with engaged workforces have 2.6 Blog this! Download the whitepaper » Blog this! Trackbacks/Pingbacks Why Companies Should Spend More on Social Learning | Social Learning Blog - May 5, 2011 [.]

For Courses That Make a Difference: Remember Your CBAs

eLearning Brothers

For example, we would not write a learning objective that says, “Understand how to conduct a proper geographical survey.” For more articles like this, check out all the Instructional Design tips on our blog. I’ve been designing courses for a number of years now.

11 Skills Data Scientists Need to Learn in 2019

Your Training Edge

It started off as a Python by-product, but instead went on to incorporate several key elements such as local explanations and game theory. Content writing. A skilled data scientist needs to know how to write good copy. Writing tools.

Camtasia through the eyes of a musician: a customer interview with David Brooks

TechSmith Camtasia

Brooks used Camtasia to demo this application, as well as teach customers how to use it. You get into stuff like chopping things up, and you eventually have to write code to get it to do what you want. Matt: what products do you use on a semi-daily basis besides Camtasia? “I

International E-Learning Part 3: Proven Production Techniques

CDSM

At CDSM, we have experienced these challenges first-hand, and have decided to relay our experiences in a three-part blog series on ‘International E-Learning’. You’ll want the production of your e-learning to be as quick and efficient as possible, avoiding any unnecessary delays.

Can Games Transform the World? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? If a receipt looked suspicious, players could write a description and hit an Investigate This! Blog this!

Camtasia through the eyes of a musician: a customer interview with David Brooks

TechSmith Camtasia

Brooks used Camtasia to demo this application, as well as teach customers how to use it. You get into stuff like chopping things up, and you eventually have to write code to get it to do what you want. Matt: what products do you use on a semi-daily basis besides Camtasia? “I

Product Review: Plateau TMS (Talent Management System)

eLearning 24-7

Here is how it works – the basics that is: Reports run against the real-time transactional DB (each customer has their own DB instance). Custom courses (created by the end user) are uploaded, tested and on-going updates (especially with the 3rd party content). Kodak embraced them to a point, but kept their initial camera products. Wikis, blogs, message board and a document library (think a repository where files can be accessed, viewed, uploaded and downloaded, inc.

How 10 Things Will Change the Way You Approach TPM Training

Your Training Edge

Total productive maintenance, which is a lean manufacturing philosophy. A system used to maintain and improve the production as well as quality of the system through equipment, machines, employees and process while adding business value to an organization. Productivity improvement.

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5 Reasons Why You Should Customize Your eLearning Courses

TalentLMS

Given this over-abundance of eLearning material, does it really make sense for a company to develop its own custom eLearning courses? In this post, we’ll give you 5 reasons why you should invest in custom eLearning development. Enter custom eLearning development.