Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Arlo Training & Events Software

APRIL 17, 2024

Taylor’s 2024 Learning & Development (L&D) Global Sentiment Survey. Taylor, chairperson of Learning Technologies and a trusted voices in the L&D industry, released the eleventh edition of the annual L&D Global Sentiment Survey. Unsurprisingly, AI was a hot topic in Donald H.

Survey 105

Survey Global Trends Diversity Training 105

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

Customer Service 52

Customer Service Services Custom Teams 52

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Infopro Learning

MARCH 28, 2019

More than 55% of companies surveyed fail to consistently measure learning progress. Unfortunately, social learning is underutilized despite its apparent effectiveness, with only four percent of companies surveyed saying regularly include that approach in their learning programs.

Program 284

Program Survey Social Learning Report 284

PDG

APRIL 24, 2018

If agent engagement is central to an improved customer experience, how can contact centers better engage agents? Some business people think professionalism requires distance and detachment, but great customer service is about building relationships. 1 Forrester Customer Service Index.

Customer Service 40

Customer Service Services Personal Personalization 40

Infopro Learning

MARCH 30, 2023

The Banking, Financial Services, and Insurance (BFSI) industry plays a critical role in driving economic growth and stability across the globe. It encompasses various financial services, including banking, insurance, and investment management. This can be done through surveys, assessments, and interviews.

Industry 221

Industry Compliance Training eLearning Consultant eLearning Strategy 221

Infopro Learning

APRIL 24, 2021

The most successful onboarding programs are now strategically aligned with the business’s unique needs and goals. Leadership had changed along with the company’s vision for the customer service centers. In this stage, we identified a blend of training methods to boost employee engagement throughout the program.

Business 294

Business Case Study Blended Learning Simulations 294

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees? Why is Employee Training Important?

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved. Did They Like It?

Customer Service 61

Customer Service Services Culture Custom 61

Infopro Learning

FEBRUARY 5, 2020

An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Your customers are looking to your employees to answer complex questions they couldn’t figure out by doing a quick search online.

Knowledge 305

Knowledge Productivity Product Games 305

Everwise

MAY 3, 2017

As Stephen Covey, author of 7 Habits of Highly Effective People, said: “Always treat your employees exactly as you want them to treat your best customers.”. We’ve outlined the specific ways your employee experience impacts your customer experience. Most customers are willing to pay more for that experience.

Customer Service 55

Customer Service Services Custom Mentoring 55

TalentLMS

DECEMBER 28, 2022

To incorporate formal training programs into your organization, you need to know how to convince leadership that you need it. And you have to be able to provide then a structured, well-planned program that becomes part of your company culture and strategy. How to build a structured L&D program. So, where do you start?

Compliance Training 98

Compliance Training Program Training Train 98

Infopro Learning

NOVEMBER 21, 2023

According to the McKinsey Global Survey , 40% of respondents said their firms will boost their overall investment in AI due to future AI advancements. Learning and Development Teams: The Current State Traditionally, L&D teams have been the architects of learning experiences, guiding employees through training and development programs.

Teams 221

Teams Privacy Compliance Training Harbinger 221

KnowledgeAnywhere

OCTOBER 18, 2023

Compliance costs for global banks and large brokers with over 20,000 employees can exceed $200 million annually." - Competitive Enterprise Institute Solution: A centralized corporate banking training program can be pivotal for financial institutions, ensuring all employees are consistently updated on the latest regulations.

Compliance Training 82

Compliance Training Industry Customer Service Compliance 82

Learningtogo

AUGUST 20, 2019

This research forms the basis of the Consultative Sales Model, which is a visual map that we use in the CSC program. Each component of the model represents the core competencies introduced in the program. The program includes: Background Surveys. Service from the Inside Out. What’s Included?

Consulting 100

Consulting Brain Sales Program 100

Infopro Learning

FEBRUARY 19, 2020

Digital transformation has impacted every industry and the way they interact with their customers, but it has also significantly influenced everyday workplace. In a recent survey, it was found that 40% of organizations have created new positions such as data analysts to their workforce. The primary use of AI is to streamline processes.

IBM 309

IBM Analytics Survey Roles 309

CLO Magazine

AUGUST 10, 2016

Working on the front line in customer service, whether in person or over the phone, can be tough. “No Customer service roles are a challenge to fill for those reasons. It can’t be a once a year exercise where most people do surveys.”. This makes learning more accessible.

Customer Service 32

Customer Service Services Custom Score 32

Professional Online Learning | ecadema

JULY 13, 2022

Around the world, surveys indicated that around 83% of organizations already working on offering corporate training programs joined the herd of other organizations on the pathway to advancement to remain competitive. Earning a certification definitely improves your skills and boosts your confidence in the workplace.

Cyber Security Training 52

Cyber Security Training Diversity Training Compliance Training Program 52

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It is an ongoing process like other professional development programs.

Case Study 91

Case Study LMS Customer Service Training 91

Infopro Learning

APRIL 3, 2023

It plays a critical role in determining the effectiveness of the training program. Throughout the training program, they need to have the ability to communicate effectively and keep learners engaged. For example, a training program on customer service could use a forum where learners can share best practices and tips.

Roles 221

Roles Blended Learning Training Train 221

TOPYX LMS

AUGUST 10, 2017

LMS/online training program launch time is a critical time for companies. If the LMS and online learning program are launched the right way, success will ensue. Thankfully, there are steps you can take to launch a corporate online training program delivered via LMS the right way (i.e., as effectively as possible).

LMS 184

LMS Corporate eLearning Program Online 184

Professional Online Learning | ecadema

MAY 9, 2022

Around the world, surveys indicated that around 83% of organizations already working on offering corporate training programs joined the herd of other organizations on the pathway to advancement to remain competitive. Earning a certification definitely improves your skills and boosts your confidence in the workplace.

Cyber Security Training 52

Cyber Security Training Diversity Training Compliance Training Program 52

Infopro Learning

JULY 6, 2017

27% of CLOs are deeply concerned that their learning strategies are not aligned with business objectives, according to a Chief Learning Officer survey. In other words, they have been trained to improve the performance of their training programs and not the performance of the people who consume the training.

CLO 420

CLO Performance Kirkpatrick Guide 420

Infopro Learning

MARCH 24, 2023

Skills gap: The retail industry requires a diverse set of skills, including customer service, sales, inventory management, and technology expertise. Retailers can empower their employees to keep pace with the latest industry trends and tools by providing learning and development programs that focus on technology and digital skills.

Develop 221

Develop Diversity Training Social Media Social Networks 221

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business. What is Logistics Training?

Program 52

Program Compliance Training Effectiveness Create 52

Appsembler

AUGUST 18, 2021

How much value does a customer training program really add? If you already have a training program that has proved itself to be somewhat effective, you might be reluctant to make any changes. You might be inwardly groaning at the thought of trying to justify a new training program to management. We don’t blame you.

Custom 98

Custom Program Benefits Effectiveness 98

Epilogue Systems

FEBRUARY 19, 2024

L&D managers invest significant effort in carefully crafting training strategies, encompassing the identification of skill gaps, the establishment of learning objectives, the selection of appropriate training methodologies, program implementation, and continuous reinforcement of training.

Kirkpatrick 40

Kirkpatrick Evalution Metrics Training 40

Infopro Learning

JANUARY 29, 2020

When planned and implemented correctly, your onboarding program will help you increase employee retention, boost productivity, increase profits and create your brand advocates. To put it simply, first impressions matter and a comprehensive onboarding program is the key to making a great one. Reduces Employee Attrition.

Effectiveness 251

Effectiveness Case Study Study Program 251

Appsembler

SEPTEMBER 30, 2021

One of the pain points we hear over and over again from our customers (predominantly software companies) is that their training program isn’t scalable and it provides a plain, non-interactive learning environment that doesn’t work for customers. The training program doesn’t engage users and isn’t as impactful as they’d like.

Custom 52

Custom Program Metrics Develop 52

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training 10 Examples of Corporate L&D Programs & Strategies (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin A strong learning and development (L&D) strategy is the key to a happy, motivated workforce. Its first executive training program started in 1916.

Examples 52

Examples Strategy Program IBM 52

Paradiso

NOVEMBER 17, 2023

Facilitate interactive and group learning through features like gamification , discussions, quizzes, and surveys. Get in touch to avail some awesome eLearning services! Elevate Customer Service and Satisfaction: Exceptional customer service is a hallmark of successful insurance companies.

LMS 91

LMS Compliance Training Industry HIPAA Training 91