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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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Top 10 LMS Software Platforms in 2024

BrainCert

The role of Learning Management Systems (LMS) has become indispensable where the demand for continuous learning and upskilling is higher than ever. Communication channels: Facilitate discussions, provide feedback, and foster collaboration among learners. Assign custom user roles for tailored access and permissions.

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The Role of Preventive Maintenance in Enhancing Customer Satisfaction in IT Services

Hurix Digital

Preventive maintenance of any IT infrastructure is a weapon to ensure uninterrupted operations and optimal performance. Let’s explore the role of preventive maintenance and how it boosts your business! Table of Contents: What is Preventive Maintenance in Cloud Computing When to Perform Preventive Maintenance Activities?

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Best Practices and Strategies to Implement Experiential Learning Design

Hurix Digital

Other methods include field trips, simulations and role-playing, project-based learning, case studies, laboratory work, reflective journals, peer teaching, and outdoor education. These characteristics support a holistic and immersive learning experience that fosters deep understanding and practical application of knowledge.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort.

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Navigating the Learning Curve in the Pharmaceutical Field: Tips and Strategies

Infopro Learning

Employers can release training sessions from time to time as per the compliance updates by making training programs that are engaging, interactive, and relevant to the employee’s role. Limited Access to Experts In the pharmaceutical industry, employees need access to subject matter experts to answer questions and provide guidance.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.