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The Lonely eLearner: Creating Social Learning Anchors | Social.

Dashe & Thomson

The gist of it was that even though we have an enormous amount of tools available to enable social learning across far reaching boundaries, the self-study type of eLearning seen in so many workplaces today can potentially cut learners off from any type of social interaction during the course of the learning.

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Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

Case studies, exercises, and simulations can be part of a continuum linking Levels 1, 2, and 3. In my role as Vice President of Client and Staffing Services, I know that training may not always be the answer. Who’s Building the Social Learning Roads? with a post-test to measure learning for the entire program. We All Did.

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Embracing Innovation in Learning | Social Learning Blog

Dashe & Thomson

Trust me…trying to train folks on a software package that they will neither need nor use is an exercise in frustration for everyone involved, not to mention a waste of time and money. As VP, Instructional Design Services for Dashe & Thomson, Inc. It was for their own good after all. Jim: Glad you enjoyed the post, Liam!

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Reskilling your frontline telecom workforce: Why it matters, and where to start

Axonify

When the world went into lockdown this year, the internet became our gateway to work, school, social interaction, worship services, exercise classes and more. Telecom services were more in demand than ever—and customers needed support more than ever. Our devices became a portal to the outside world.

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Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Targeted customer service training can build the skills needed to do so with finesse. While it might be labeled as leadership or management content, providing all frontline employees with these skills during customer service training provides an essential foundation for difficult customer encounters. Beyond basic skills.

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10 Customer service remote training activities

Ed App

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

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These latest courses, Specialization, and Professional Certificates from Extended Reality (XR) and customer service to project management and AI

Coursera

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Throughout the courses, you’ll hear from experts working on AI for Good initiatives aimed at addressing social and environmental issues. What will you learn next?