The relationship between learning and performance support
NOVEMBER 18, 2014
Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. Instead, I intend to explore the relationship between learning and performance support , with the former considered in its informal context.
3 biggest flaws with the LMS and why it doesn’t make your employees better on-the-job performers
JANUARY 13, 2017
But the reality is that corporate learning management systems remain slow, hard to use, and fall short when it comes to improving employee capability and on-the-job behaviours that impact business objectives.
3 Tips to Improve On-the-Job Performance
APRIL 5, 2017
It helps new employees learn the skills and knowledge required to perform their job. But training doesn’t necessarily stop on-the-job issues from happening. We all know the importance of training.
Top 5 Performance Support Apps for Learning Designers
MARCH 29, 2014
It defines over 470 key terms for instructional designers.” ~ Connie Malamed , on ID Guru, the performance support App for learning designers. Below are the questions we had in mind when we embarked on our journey: What is the significance of performance support apps for learning designers?
Seven Simple Secrets to Off-the-Shelf Course Success
It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. the performance needs of the organization, which will help learners see that these courses. Sometimes they’re called job aids.
JANUARY 19, 2016
I’m a performance detective, and that’s what I do. Someone wasn’t performing they way they were supposed to, and it was my job to figure out why. What’s the job? If you can’t do the hard yards, you’re in the wrong job. I love the job. It’s not my job to fix it. I was on a case. My client thought he knew. They always do. But I had to figure it out myself. Like always.
Heading towards high performance
Performance Learning Productivity
JANUARY 24, 2017
Charles is a co-founder of the 70:20:10 Institute , as well as a leading thinker and practitioner in learning, development and performance”. People need the information and tools to do their jobs, but there is also a cultural element in what L&D needs to do.
How to Improve Learning Outcomes With Performance Support
JANUARY 8, 2012
Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems.
Growing From Knowledge-Based to Performance-Driven Learning
FEBRUARY 21, 2017
Most L&D professionals realize that learning focused on only knowledge-based outcomes will do little to measurably impact performance. The compromise becomes “well let’s at least get the knowledge in their heads and hope that impacts performance.”
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
the lack of transfer back to the job after participating in training. as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” in the seat, driving performance gaps and employee.
The Evolving Face of Embedded Performance Support
OCTOBER 5, 2014
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses).
6 Tips for Identifying Potential High-Performance Employees
NOVEMBER 7, 2016
All organizations want to identify, develop, and deploy their high-performance employees. The best-performing companies have well-developed systems in place to identify high-potential employees and turn them into production powerhouses. Much of the success that high-performing employees have stems from the fact that they have cultivated the right habits. So observe them at work, outside of the context of a performance review or hiring situation.
Performance Support Goes to the Oscars
MAY 23, 2013
Think about it as a channel to deliver dynamic, personalized, on the go job aids. How can a retailer use mobile performance support to deliver business impact? This is just the beginning of the use of performance support in retail via mobile devices.
How Are You Providing Performance Feedback in Your eLearning?
JULY 13, 2016
Here’s a look at how Kirkpatrick model can be used as a structure for providing learners with feedback about their performance: Reaction: At the end of a course, include a simple survey to gauge user responses and reactions to what they were able to learn in the course.
Learning Insights Guide 2017: Progress with Purpose
PERFORMANCE – BETWEEN. done with the new skills on the job. a tool to help employees in their job. can repurpose or update for the job? the job here? • the job? appropriate information for your job and. INFORMATION FOR YOUR JOB. of their job.
Bridging the Gap Between Training and Job Performance by Carol Leaman
Learning Solutions Magazine
JUNE 2, 2015
Today’s modern workforce is used to accessing tools that help them perform tasks in their daily lives. At the same time, while workers must know more and use more technology in their jobs, this is where training efforts fall short. about how performance support bridges this gap! Blended Learning Performance Support Training StrategiesRead here.
Self-Expression Has Power for Performance and Learning
APRIL 24, 2017
New research published in an upcoming Journal of Marketing Research highlights the connection between the act of personalizing items and performance. In a March Scientific American article , Matthew Hutson wrote about several studies; all found that customization boosts performance.
eLearning Course or Job Aid: Which do your Learners Need?
MARCH 18, 2014
A new emphasis on creating a learning environment with job aids available to learners where and when they need them. If you’re asking the question: “eLearning course or job aid?”, Are you trying to provide support for on the job tasks?
Your Performance Support Doesn't Speak xAPI? 3 Reasons it Should
OCTOBER 12, 2016
However, at this point, you might be wondering how xAPI is relevant to performance support and workflow learning. Later, a report of those informal and previously untracked learning activities may be generated to assess the learners activities or the performance of the EPSS system.
Increase Course Performance with These 7 Tips for Bite-Sized eLearning
SEPTEMBER 27, 2016
For example, when corporate learners are on the sales floor or helping a customer they can quickly access the online training content they require to do their job effectively. Survey your learners to identify their performance gaps.
How Performance Support Apps Are Faring In Today’s Workplaces
JUNE 28, 2014
THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ).
The Performance Paradigm: An Alternative Approach to Learning
JULY 7, 2016
If the learning and development function was a 400-meter run, its impact would barely make it down the first straightaway, said Gary Wise, workforce capability architect at Human Performance Outfitters, LLC. Essentially, the learning paradigm is good, but a performance paradigm is better.
Is Staff Training the Answer to Poor Performance?
JANUARY 31, 2017
Find out what’s causing poor performance before you can turn it around. If employee performance has begun to sag, you might naturally turn to staff training. Micromanagement stifles employee performance. They disengage and performance languishes.
Corporate Learning & Development: Whose Job Is It?
SEPTEMBER 28, 2015
But whose job is it, exactly, to create a culture of learning within the organization? HR often manages tools and processes that affect workplace learning and performance, such as promotions, transfers, hiring/firing, performance reviews, mentoring, and onboarding programs.
Bottom-Line Performance, Roche Diagnostics Receive LTEN “Partnership” Award
JUNE 16, 2015
Bottom-Line Performance, Inc. It helps the lab employees at five different levels do their job confidently and competently,” said Leanne Batchelder, VP of Client Relations. “It’s It’s translated into on-the job results and success for Roche… and when Roche has success, we have success.
How Sleep Affects Performance?—?And What Companies Can Do
SEPTEMBER 15, 2016
Lack of sleep and fatigue contribute to both performance deficits and bottom-line costs for companies. provide napping pods and dedicated rooms for employees to catch up on sleep while on the job. Lack of Sleep Decreases Your Performance. Performance Management sleep wellness
The dawn of a new generation
JULY 22, 2014
Beyond enterprise social networks – which are hardly universal and face substantial challenges of their own – UGC in the broader sense is beset by concerns about content quality, accountability, organisational culture, job security and power dynamics.
How to Leverage Learning on the Job for Incredible Results
FEBRUARY 21, 2017
Incorporating learning on the job doesn’t mean you’ll never use traditional training channels. Here’s how: Take a look at what employees are doing on the job. Set a clear objective for learning on the job. Like any learning program, on-the-job training needs regular adjustment.
How to Use LMS to Improve Employees Performance
WalkMe Training Station
DECEMBER 6, 2015
Often, the cheapest and most productive way to reskill employees and to improve their performance is by investing in Learning Management Systems (LMS). But what is more important, an LMS can improve employees’ performance.
The Feedforward Interview: An Innovative Performance Review
WalkMe Training Station
JANUARY 30, 2017
The annual performance review is a regular part of business, but it might be in need of a performance review itself. Are your performance reviews productive? Get started in time for your next round of performance reviews. The Need for an Alternative Performance Review.
Manager's Role in Learning and Performance Improvement
The Peformance Improvement
SEPTEMBER 17, 2013
In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Individual, team, and enterprise performance can’t improve without learning.
Beyond the Job Description
FEBRUARY 22, 2014
Both new and experienced professionals — whether from the employee or management ranks — quickly discover a job description that explains their role is quite different from the reality they face. Nobody discusses it, but the day they were hired they actually accepted two jobs. All leaders must recognize their responsibility in helping their people to go beyond their job descriptions to sustain continuous workforce learning and performance.
Front-End Analysis: Improving Performance
JULY 25, 2012
As I am straddling the line between performance improvement and instructional design, I have been mulling over the use of Front-End Analysis and thinking about whether it would apply to the performance problems that we so often see associated with implementing ERP systems.
5 Online Tools To Make Your Job Easier
Your Training Edge
NOVEMBER 20, 2015
Most of us would love to develop our skills to make us even better at our jobs and progress further in our careers. Here are 5 online resources that are helping employees to improve their performance levels and develop their knowledge on a daily basis.
How Performance Support Platforms Increase IT System Proficiencies
WalkMe Training Station
NOVEMBER 24, 2015
This fascinating webinar is led by Dr. Eran Gal, an international employee training and learning expert and owner of Workplace Learning & Performance Support. He discusses how to successfully integrate formal and informal learning using a performance support (PS) platform.
On-the-Job Learning Renewed
OCTOBER 28, 2013
Most employees learn on the job, and CLOs can’t ignore this fact. Interview 100 employees in your organization and ask them one simple question: “How did you learn the key skills you are using for your job?” Most workers will tell you they learned it on the job, through conversations with peers, managers or others in the workplace. During World War II, women were asked to take over factory jobs, replacing men sent off to war.