Hurix Digital

SEPTEMBER 25, 2023

When you ask the AI bot what ChatGPT for customer service can do, it generates, “ChatGPT empowers customer support professionals with lightning-fast responses, automated solutions, and data-driven insights, supercharging efficiency.” How is Its Training Relevant for Customer Service Efficiency?

Customer Service 52

Customer Service Services Custom Performance Support 52

Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

Customer Service 52

Customer Service Services Diversity Training Custom 52

Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Remote training activities are now even more important for supporting your teams, boosting morale, maintaining high levels of employee performance, and more.

Customer Service 52

Customer Service Activities Services Custom 52

Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

Customer Service 52

Customer Service Services Custom Teams 52

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Throughout the courses, you’ll hear from experts working on AI for Good initiatives aimed at addressing social and environmental issues.

Customer Service 52

Customer Service Services Project Custom 52

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. How to do that? But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Creativ Technologies

MAY 26, 2021

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

Customer Service 52

Customer Service Services Compliance Training Custom 52

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. General Customer Service Skills.

Customer Service 52

Customer Service Services Custom Skills 52

Infopro Learning

JUNE 19, 2023

It involves understanding and empathizing with users, defining problems, ideating potential solutions, prototyping and testing, and ultimately implementing solutions that meet user needs and business goals. It defines roles and responsibilities, ensuring that each team member understands their specific tasks and areas of expertise.

Services 221

Services Management Agile Metrics 221

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Jigsaw Interactive

NOVEMBER 24, 2021

Perhaps the biggest problem when it comes to teaching students virtually vs. in the classroom is that teachers spend years in college studying pedagogy and student teaching in person. However, most teachers rarely receive the proper training when it comes to teaching students virtually. Of course, not.

Customer Service 52

Customer Service Quality Services Education 52

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Develop simulations to build service skills.

Customer Service 100

Customer Service Services Custom Simulations 100

Jigsaw Interactive

JULY 15, 2021

Successful learning is highly dependent on the virtual training software and platform you choose, and a great solution includes high-quality, responsive customer service. While virtual training is cost effective, the need for it to be stable, user friendly and supported by a team that knows how to mitigate issues is critical.

Customer Service 52

Customer Service Quality Services Custom 52

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? Train on addressing complex issues quickly.

Customer Service 51

Customer Service Custom Services Training 51

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Negotiation.

Customer Service 40

Customer Service Compliance Training Services Custom 40

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. It’s not the employee’s area of expertise.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. Personalized One-On-One Coaching For smaller teams, one-on-one training is a focused approach.

Case Study 91

Case Study LMS Customer Service Training 91

BigTinCan

SEPTEMBER 15, 2021

Working in or leading medical device sales teams is not for the faint of heart. If you thrive in a fast-paced environment and have a knack for problem-solving, this may be the profession for you. . Changes at your customer end can include: . The post 7 Top Sales Tips for Medical Device Sales Teams appeared first on Bigtincan.

Sales 105

Sales Teams Tips Compliance Training 105

Wahoo Learning

DECEMBER 7, 2023

Franchise owners are not directly under the employment of headquarters, and this can give rise to a myriad of issues. Solution: Customise training programs for franchisees Taking a more bespoke approach helps you achieve your franchise training goals, whether for products or customer service. Ready to talk to us?

Problem 52

Problem Training Train LMS 52

Learning Rebels

NOVEMBER 8, 2023

Use-Cases for Community-Based Learning Easing the New Employee Transition: A new employee community solves the problem of acclimating new hires to a company’s culture and workflow. This not only enhances inter-departmental relations but also sparks innovation by combining different perspectives to solve complex problems.

Community 130

Community Diversity Training Customer Service Learning 130

LearnDash

FEBRUARY 8, 2021

It takes organization, thoroughness, and strong people skills to guide a team from start to finish. They could even offer employees specific guidelines on when to reach out to their team leader for support. Team leadership. Customer service. Project management. Cybersecurity. Stress management.

Skills 263

Skills Blended Learning Training Train 263

Litmos

MAY 24, 2018

They handle customer issues with ease and understand how to juggle many tasks at once. They turn an angry customer into a loyal fan. Think about how many skills anyone who serves customers must possess. Problem solving. But what about everyone else on the team? There are superheroes in your organization.

Customer Service 58

Customer Service Services Custom Training 58

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 211

Sales Productivity Product Support 211

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills.

Support 69

Support Teach Custom Skills 69

Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems.

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems.

Authoring Tools 52

Authoring Tools Job Roles Help 52

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 193

Sales Productivity Product Support 193

STRIVR

APRIL 12, 2022

Here are just a few of the ways technology can solve your existing training problems. Problem #1: Traditional techniques don’t teach in the way people actually learn. Problem #2: Attracting (and keeping) talent is critical for retailers. Problem #3: You can’t teach empathy. These skills tend to grow over time. Or can you?

Association 52

Association Problem Technology Help 52

learnWorlds

JULY 31, 2023

To tackle this issue, employers are prioritizing Learning & Development in 2023. Typical examples include online discussions and team group projects , often paired with a reward system to make things more interesting. Tips Give clear instructions regarding the assignment, but let team members delegate roles and tasks by themselves.

Collaborative Learning 52

Collaborative Learning Activities Collaboration Teams 52

Spark Your Interest

APRIL 11, 2024

IBM’s answer to this question is “Artificial intelligence, or AI, … enables computers and machines to simulate human intelligence and problem-solving capabilities.” You could use it to generate a list of challenges, problems, opportunities, or solutions to specific issues. What Is Artificial Intelligence?

Benefits 148

Benefits Course Training Train 148

eFront

MARCH 9, 2022

It’s an elegant solution if you need to train employees working from home or distributed teams at offices across time zones. If you don’t want to disengage and alienate your team, you need to be prepared to address the challenges of distance learning. Challenge #1: Technical problems. Solution: Cultivate a sense of team.

Teams 52

Teams Metrics Social Networks Distance Learning 52

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. As a result, they started from scratch to devise a new customer service management training program for the entire western region that would be measured by a simple metric: a Net Promoter Score.

Customer Service 61

Customer Service Services Culture Custom 61

TalentLMS

OCTOBER 12, 2022

When you think about the skills and abilities you want your team members to have, you likely imagine hard skills like coding or sales techniques, or even relevant soft skills like communication and teamwork. Ask for resources or clarification when they anticipate problems completing a task. Involve team members when problem-solving.

Teams 52

Teams Create Skills Trust 52