Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

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Customer Service Conversation Services Custom 40

Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

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Customer Service Services Custom Compliance Training 90

TIER1 Performance

SEPTEMBER 19, 2023

We’re thrilled to announce that Pro-Active Performance has joined our team! Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention.

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Performance Support Activities Performance Agile 111

Hurix Digital

SEPTEMBER 25, 2023

When you ask the AI bot what ChatGPT for customer service can do, it generates, “ChatGPT empowers customer support professionals with lightning-fast responses, automated solutions, and data-driven insights, supercharging efficiency.” How is Its Training Relevant for Customer Service Efficiency?

Customer Service 52

Customer Service Services Custom Performance Support 52

Infopro Learning

APRIL 15, 2024

Traditional learning methods are falling behind, yet a new leader has emerged: the AI chatbot. These intelligent assistants, powered by clever algorithms and natural language processing, are transforming how organizations support on-demand employee training. billion, AI chatbots are projected to soar to an impressive $15.5

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Diversity Training Compliance Training Blended Learning Simulations 221

Docebo

OCTOBER 2, 2018

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. The demand for access and support for learning in the daily flow of work has led to increased focus on mobile learning solutions and ‘microlearning’.

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Performance Support Support Performance Productivity 137

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

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Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. These software offer features that can help create and roll out training programs and track progress to check for learning outcomes. Cost: Free.

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The Performance Improvement Blog

AUGUST 15, 2013

I’m afraid we are witnessing a trend in customer service that signals the end of a short-lived focus on the customer. Call me old-fashioned, but I think this is a huge mistake on the part of companies that want to retain customers in a highly competitive environment. Always be respectful of customers.

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Customer Service Services Custom Culture 157

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

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Learning Rebels

NOVEMBER 8, 2023

As organizational learning continues to evolve, it’s time to dust off a learning method that has the power to reshape how knowledge is cultivated and shared and addresses employee well-being : community-based learning. It’s a fundamental concept that underpins how humans learn from one another in everyday life.

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Community Diversity Training Customer Service Learning 130

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Customer Service Compliance Training Ideas Services 74

Allison Rossett

MAY 23, 2013

Even though they are keen for it, many learning professionals fail to ask the right questions. Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

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Performance Support Support Performance Association 183

eLearning Industry

MARCH 8, 2020

Elevate your customer service training game through the latest tools like simulations, Electronic Performance Support System (EPSS), and mobile learning. This post was first published on eLearning Industry.

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Customer Service Services Simulations Custom 78

Instancy

SEPTEMBER 11, 2023

This app harnesses the power of computer vision to recognize and understand real-world objects, then seamlessly connects users to relevant learning resources. Learning at Your Fingertips Let’s say you come across a new piece of equipment at work. It enhances customer service and product knowledge.

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Augmented Reality Performance Support Scanning Performance 52

Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Remote training activities are now even more important for supporting your teams, boosting morale, maintaining high levels of employee performance, and more.

Customer Service 52

Customer Service Activities Services Custom 52

Infopro Learning

SEPTEMBER 8, 2023

architecture, a highly advanced and effective model that employs deep learning techniques to process and generate text responses that resemble human responses. ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. It is based on the GPT-3.5

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Roles Case Study Simulations Virtual World 221

Infopro Learning

DECEMBER 22, 2021

Accordingly, they can leverage customized banking training to master those skills before any major problem presents itself. Aligning the learning objectives of your banking training program with your business strategy can help in effectively closing skill gaps. Expanding the culture of learning across the organization.

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TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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Customer Service Services Custom Guide 70

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Key features: Learning repository. Cost: Free.

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Customer Service Services Authoring Tools Custom 40

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

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Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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Customer Service Services Custom Simulations 100

Appsembler

JUNE 28, 2023

That’s where employee training software streamlines and enhances training processes, resulting in improved employee performance and overall organizational growth. From enhancing the learning experiences to improving training efficiency and saving costs, we will uncover the key benefits of implementing employee training software.

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Authoring Tools Software Compliance Training Performance Support 97

Fly Plugins

MARCH 26, 2024

It not only helps improve productivity but also ensures compliance, enhances customer satisfaction, and fosters a culture of continuous learning. One of the most effective tools for managing and delivering employee training is an Enterprise Learning Management System (LMS).

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LMS Learning Management System Enterprise Compliance Training 177

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

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Performance Support Performance Metrics Management 52

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52

Infopro Learning

JANUARY 21, 2021

One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Infopro Learning utilizes a 4 step process to develop highly effective product knowledge training programs.

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Knowledge Productivity Product Blended Learning 380

Infopro Learning

OCTOBER 18, 2023

Customer success can include any of the following: Onboarding and Adoption: Guiding customers through a smooth onboarding process and effective product adoption. Proactive Engagement: Regularly connecting with customers to understand needs and address issues promptly.

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Behavior Metrics Teams Custom 221

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter?

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Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

APRIL 16, 2024

Lots of people don't like performance management—particularly their performance reviews. Performance review conversations are often useless interactions that don't drive employee or business success. Making a performance conversation meaningful to both employees and the company is essential for ensuring organisational success.

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Conversation Performance Support Performance Learner 52

dVinci Interactive

OCTOBER 26, 2017

Arby’s Has the Learning to Support its Brand With more than 3,500 restaurants and team members ranging in age from 16 to their late 80’s, Arby’s needs to support performance in delivering a quality product and quality customer service.

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Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

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The Performance Improvement Blog

JANUARY 11, 2013

Clark Quinn predicts that “…we’ll see more examples of the notion of a ‘performance ecosystem’ of resources aligned around individual needs and responsibilities, instead of organized around the providing silos.” Increasingly, workers will learn their jobs by doing their jobs.”

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Ed App

JANUARY 28, 2019

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a manner that leaves the participants feeling revitalized? Empower your support team to take more control of their training.

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The Performance Improvement Blog

SEPTEMBER 17, 2013

What should be a manager’s role in employee learning? In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Individual, team, and enterprise performance can’t improve without learning. to 2:00 p.m.

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Roles Performance Support Performance Management 207

Ed App

JANUARY 28, 2019

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. What do you wish your customer support team to learn? Create a plan.

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