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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Wage per sale ratio: How cost-effective is your overhead? You can find out by calculating your wage per sale ratio, or annual sales divided by total employees. The higher your ratio is, the more efficient your store is; you’re doing more with fewer employees. Employee Productivity.

Metrics 113
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8 Lessons Learned for Converting In-Person Training to Virtual Training

The Learning Dispatch

However, recreating a training experience that is both engaging and effective online typically requires more than uploading a PowerPoint deck to your video-conferencing platform, or building in time for participant questions. Would an online course be as effective? Do we have the ability to design an elearning course?

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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Measuring Project Success: Thoughts for the Training Professional by Jim on April 24, 2011 in Project Management/Project Delivery When we think of the concept of “success,” it often seems relatively straightforward.

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Web-Based, Instructor-Led, EPSS? Train Your Client On Training.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Web-Based, Instructor-Led, EPSS? Differing notions of how training should be developed have been analyzed and batted around their office for some time, whether for a new ERP system or a change in operational procedures.

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The Renewed Importance of EHR Training – Meaningful Use Incentives.

Dashe & Thomson

And yet, by the estimate of the Department of Health and Human Services itself, somewhere between 30% and 50% of all clinical practices that attempt to implement an EHR have given up before the process was completed – often at the cost of thousands of dollars and countless hours wasted.