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How does a Digital Adoption Platform Help Customer Support?

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Companies can turn satisfied customers into booming businesses by providing the right training, technology, and work environment. How a Digital Adoption Platform Can Help Customer Support Teams A Digital Adoption Platform (DAP) trains customer support teams and makes them more knowledgeable and productive.

Adoption 170
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Performance Support – Your GPS for Work

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Performance Support- Your GPS for Work. My GPS supported me every step of the way to make sure I didn’t make the wrong decision. What is Performance Support? Performance Support is defined as guiding or training your employees in the moment they are doing work. Performance Support can take many forms.

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Enable Your Sales Team with a Digital Adoption Platform

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This means they can’t provide timely information to their customer, and the sales process risks losing momentum. A DAP supports sales enablement in several ways. It supports sales reps by delivering real-time, tailored content that automatically changes as they move through those software platforms. Improve productivity.

Adoption 197
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Your Performance Support Doesn't Speak xAPI? 3 Reasons it Should

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However, at this point, you might be wondering how xAPI is relevant to performance support and workflow learning. In a nutshell, learners go about their business learning stuff from a system like Ontuitive that supports xAPI. Finally, an xAPI-enabled Performance Support Solution engages and motivates learners.

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6 Tips for Developing a User Adoption Strategy

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This blog is part one of a two-part series that will discuss the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. But even with all that money allocated to support digital initiatives, the success rates are rather depressing. Support tickets.

Adoption 209
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Enabling Remote Work with a Digital Adoption Platform

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DAPs are designed to help organizations optimize their use of digital tools and technologies by providing employees with the training and support they need to effectively use these tools. In-app guidance : DAPs can provide employees with context-sensitive guidance and tips while they are using digital tools and technologies.

Adoption 190
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5 Ways to Measure ROI When Using a Digital Adoption Platform

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This blog is part two of a two-part series that discusses the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. Download and personalize your own ROI Calculator to drive conversations based on performance support. Support tickets.

ROI 185