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Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

In these situations, online customer education can make a significant business impact. . When getting started, be sure to define success metrics to benchmark at the outset and measure over time. I actually grew into this role after years in account management, where I worked directly with customers to build relationships and help them use our technology to optimize their business results. I love metrics. What success metrics are important for you to measure?

Podcast 35: How Advanced Reporting Transforms Training – With Tamer Ali

Talented Learning

However, for a variety of reasons, learning leaders have been slow to adopt advanced reporting as a practice. If you sell instructional content, your data can tell you how your business can do better. And over the years, as customers adopted our platform, another issue became obvious. Our industry tends to jump on jargon bandwagons and talk about concepts like xAPI and data warehouses and business intelligence. That’s good for adoption.


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Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

It’s not just because it’s the hottest segment of the extended enterprise learning market, but because it’s a fascinating specialty that blends marketing, instructional design and business strategy. And today, Bill and I examine what it takes to develop a successful customer education business case. The process of developing a customer education business case may seem intimidating or tedious. Because their business model is self-service.

Podcast Episode 6: Franchise Training Adoption – With Trista Kimber

Talented Learning

On a regular basis, I’m interviewing some of the most knowledgeable professionals in the field of extended enterprise learning – including vendor executives, consultants, customers and others. And how does training adoption help ensure a consistent customer experience? So how can franchisors encourage training adoption? Training adoption matters. So what advice would you recommend to franchisors who want to improve training adoption and impact?

What is Prescriptive Analytics and Why Should You Care?

Talented Learning

Daniel is an author, speaker, blogger and educator who works with leading technology brands to help businesses around the world embrace the benefits of digital transformation. But now, more companies also extract both predictive and prescriptive intelligence from customer and business data. Think of monthly sales reports, web traffic numbers, leads generated from a marketing campaign, customer churn metrics and the like. How to define and interpret relevant metrics.

Assessing Organizational Readiness for Change in Your Business

Epilogue Systems

But you must first answer an important question: Is your business ready to embrace change? But many of them, even those by highly respected gurus, begin with an assumption that bringing enough sponsorship, vision, communication and resources can overcome any obstacles and make an organization and its people ready to successfully adopt the change. They will then scan the physical documents into the cloud storage platform, consulting with management when issues arise. .

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

Today, we discuss these questions and more with Dave Derington , Director of User Enablement at Azuqua , a cloud integration-as-a-platform (iPaaS) provider that makes it easy for anyone to set-up automated digital workflows across business applications. KEY TAKEAWAYS: Every business can benefit from educated customers. Why should you build your own integrations when we have connectors for all the major business apps, and we’re connected to 250 others? Metrics.

Learning Analytics: Big Demand, But Bigger Challenges?

Talented Learning

It’s also about identifying relevant, useful data and applying it consistently to improve business practices and results, over time. Taylor, these results reflect a continued shift towards the improvement of L&D business practices. At the same webinar, we also asked participants, “How do you analyze learning behaviors and business impact?” Many told us that they want to demonstrate how training initiatives contribute to business performance.

The Three Critical Success Factors for Successful ERP Deployment

Dashe & Thomson

Panorama Consulting , in its “2010 ERP Report,” found that 57% of such projects take longer than planned, 54% go over-budget, and 41% fail to realize at least half the expected benefits. Business considerations include stakeholder management and clear definition of ERP success criteria. According to Nikhil Kumar of Infosys, however, the success of any ERP deployment primarily comes down to three criteria: System adoption and continued use by end-users.

The Business Partnership Award

CLO Magazine

The Business Partnership Award is for learning departments that have partnered in a progressive way with business partners or external organizational divisions and functions such as the sales and marketing department or external customer groups to develop and deliver a targeted employee development program that supports the partner’s goals. To accomplish this, GM had to develop successful partnerships with regional learning leaders and business partners.

Starting a Customer Education Program: What You Should Know

Talented Learning

” Everyone is so busy creating custom training for each customer, no one takes the time to develop standard materials. If you’re making a business case for customer education, we encourage you to speak the same business language your board uses. For example, many SaaS ( Software as a Service ) businesses focus on CAC/LTV ratio — ( Customer Acquisition Cost vs. Customer Lifetime Value ). Investigate the key performance indicators that matter most to your business.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

That’s not just a gut reaction – it’s a business reality. Nevertheless, education is a critical factor in the customer experience equation, and marketers are eager to learn how to leverage customer education for better business results. Drawing upon her experience in multiple industries, this brand evangelist explains why smart businesses everywhere should make customer success a core competency. By Donna Weber , Customer Onboarding and Engagement Consultant.

Learning The Language of Customer Education: A Pocket Guide

Talented Learning

But what I don’t always get is how to distinguish one customer-centered business term from another. However, we hope the blurred lines between these terms illustrate why it’s important to consider the many elements that define customer-centered business. Customer Adoption – Broadly speaking, adoption is what happens in the customer lifecycle between onboarding and renewal. If a customer adopts your product, the next step is renewal or expansion.

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

Today, we discuss these questions and more with expert, Samma Hafeez , VP of Customer Success at Thought Industries , a learning platform provider that helps businesses educate their external audiences. KEY TAKEAWAYS: “Customer success ” is more than a buzzword – especially in the subscription software industry, where onboarding and training directly influence product adoption and renewal rates. As customer success practices mature, metrics continue to evolve.


IT Doesn’t Matter. Business processes do

Jay Cross

Ten years ago this May a journalist named Nick Carr stirred up a ruckus with an article in Harvard Business Review claiming that IT Doesn’t Matter. Using the telephone and shipping by rail were great sources of competitive advantage – until every business could afford them. Consultants Howard Smith and Peter Fingar shot back a month later with a paperback retort entitled IT Doesn’t Matter – Business Processes Do. BPM promises to obliterate the “Business-IT Divide.

Curated Insights: The Human Side of Extracting Business Value from Information

CLO Magazine

For decades, employees have attempted to collect and sort information, and management has sought to derive associated quantitative business value — largely to no avail. Insights have been referred to as the new currency of business, and today’s economy is often referred to as the insight economy. Consultancies and think tanks have made it clear: To compete today, companies must rely on critical-thinking experts sharing insights. Measuring Business Value.

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How Does Learning Affect Franchise Success? Measuring What Matters

Talented Learning

If training is so vital for franchise success , how do you know which efforts are actually making a tangible business difference, and which are missing the mark? Tying learning initiatives to business performance has long been a challenge for organizations in every industry. However, technology now makes it possible to measure the business impact of learning programs, even across a network of hundreds or thousands of independently-owned franchisees, distributors or affiliates.

What is a Learning Management System? (2019 Update)


A Learning Platform empowers L&D departments to drive business growth through their efforts, and a key pillar of this solution is the Learning Management System (LMS). Sophisticated AI technology grows to understand each learner’s behaviour, creating unique, personalized learning experiences, and social learning lets learners consult peer mentors, ask questions, and collaborate. LMS adoption has been on the rise for the past several years all around the world.

How Streamlining a Data Ecosystem Can Impact Learning Measurement


In the last post of our case study blog series , Alfonso Riley, learning technology consultant at Caterpillar Inc., As a result of architecting a robust learning ecosystem , Caterpillar’s Global Dealer Learning (GDL) achieved streamlined metrics through the learning ecosystem and provided on-time data analytics. Define metrics with outcomes in mind. And we rely on our business and learning systems to provide the data with on-demand access.

Corporate Learning Trends 2021 – How to Embrace New Normals


The burden of learning now shifts to businesses, not academia. Businesses must build skill agility into their workforce to remain competitive. Business Are Shifting from a Product to a Services Model. Trend 3: Shift from Limited Metrics to Holistic Measurement.

LMS Technology Trends: Why Focus Is The Next Big Thing

Talented Learning

Strategic LMS vendors differentiate and structure their business on solving specific problems better than the competition and then invest resources trying to find many similar clients that need that exact solution. In the learning technology market, focus creates business value and winning vendors have it! So I co-founded Talented Learning as the world’s only research and consulting firm focused primarily on advancing extended enterprise learning.

S/4HANA – 10 Things To Do in Phase Zero


Take the time to document all of your business processes , as they exist now. It will help to highlight any gaps in functionality aligned with core business activities. That way, you will know when it is acceptable to adapt the software to map to your process and when it is better to adopt a new process to align with the software. Take time in Phase Zero to decide what processes make your business unique so that you can focus on those during implementation.

How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Daniel is an author, speaker, blogger and educator who works with leading technology brands to help businesses around the world embrace the benefits of digital transformation. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience. That’s how inextricably linked your business goals and customer experience need to be. Research shows that 66% of CEOs plan to change their business model in the next three years.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

It’s also a powerful business strategy that fuels a continuous cycle of revenue and profit. It depends on your business model, product positioning, competitive landscape and customer base. Our research reveals multiple reasons why organizations choose not to charge new customers separately for training: To remove one of several roadblocks on the way to product adoption. For example, say your training goal is to increase the adoption rate among new customers.

Podcast Episode 5: Learning Systems the Dairy Queen Way – With Chris Shanks

Talented Learning

On a regular basis, I’m interviewing some of the most knowledgeable professionals in the field of extended enterprise learning – including vendor executives, consultants, customers and others. Since then, her focus has shifted to engagement – adapting and enhancing the LMS to increase training adoption in franchise managers and crew members everywhere. There is complexity about our business that is reflected in our learning system.

Resources to Accelerate your Learning Architecture

Your Training Edge

Every day, a number of businesses come with their unique learning and training needs, and in presence of an obsolete or a generalized learning architecture, catering these needs in the best possible way is not possible. The learning architecture gives managers, designers and trainers a clear picture of what kinds of issues the business will solve, how to solve them, what tools are required and which approaches the business would adopt.

Should You Use an Employee LMS for Extended Enterprise Learning in 2019?

Talented Learning

Early in 2014, I set-out to answer a question I constantly hear as a learning systems selection consultant : “Should we use our employee LMS to educate external audiences?” On the other hand, customers and business partners can’t be forced to engage in learning activities. Extended enterprise learning initiatives are usually owned by different business groups than the employee LMS and thus are funded and deployed at different times.

Resources to Accelerate your Learning Architecture

Your Training Edge

Every day, a number of businesses come with their unique learning and training needs, and in presence of an obsolete or a generalized learning architecture, catering these needs in the best possible way is not possible. The learning architecture gives managers, designers and trainers a clear picture of what kinds of issues the business will solve, how to solve them, what tools are required and which approaches the business would adopt.

Transformation Comes Through Process Excellence

Training Industry

That being said, contracting with a training outsourcing supplier has focused on taking costs out of the business and doing more for less money. They know that by improving sales, customer and employee training, they can positively drive product adoption, reduce employee turnover and increase customer loyalty and morale. And those that are not process oriented tend to be focused on events or delivering courseware as opposed to business performance.

Partner training 101: How to get started


But as the market becomes more competitive, businesses that wish to stay one step ahead are incorporating partner training into their strategies as well. While extended enterprise includes both your customers and business partners, partner training refers only to the second group.

Seven Innovative Ways To Measure Training Effectiveness


Then why is it that today, businesses are losing a staggering $13.5 This is doubly ironic, considering most L&Ds departments are pumped on data-analytics-steroids, with a mandate to get metrics for every activity undertaken. Measuring Software Adoption.



AR will probably be more of an incremental increase, but some of the adoption for that depends on how wearables advance. JULIE DIRKSEN - CRYSTAL BALLING WITH LEARNNOVATORS.

How Caterpillar Built a Measurable Career Development Process [Part 1]


In this case study blog series, guest contributor Alfonso Riley, learning technology consultant, will explore how he and his team at Caterpillar, Inc. These efforts not only led to the increased adoption and usage of their learning programs, but also helped generate additional revenue. In particular, the study showed how standardizing the customer experience across Caterpillar’s dealer network, the business could stand to generate billions in additional revenue.

Extended Enterprise LMS Buyers Companion – 2019 Edition

Talented Learning

If you’re familiar with Talented Learning, you know we’re fiercely independent consultants focused on one goal – to help you choose the best extended enterprise LMS for your needs. But if you need direct guidance at any point, feel free to contact me to request a preliminary phone consultation at your convenience. WEBINARS – In-depth sessions focused on key extended enterprise LMS issues and related business strategies. Business data is vital.

Point of Work: Boosting Productivity with Performance Support

Epilogue Systems

Adopt. While tangible business outcomes are generated by the workforce only at Point-of-Work , it is also the moment when outcomes are compromised or lost outright due to errors, bad decisions, redundant work, delays, etc. The post-training, post Point-of-Entry phases of Implement, Adopt, and Sustain are critical in support of the continuum and are all out-of-scope based on our existing Training paradigm, placing them beyond the reach of the favored LMS technology.

Time for a New Look at Learning: Or What I Learned from Reading “Informal Learning at Work”

When economic or business circumstances cause companies to tighten their belts, the first item on the chopping block is often training and development. He’s been the director for a major IT company, founder of People Alchemy , and leadership consultant to blue chip clients. Agile learning organizations: Align learning goals and activities with business goals. Action learning groups that solve business problems collaboratively. Your team learns informally all the time.

How to Use Employee Strengths for Better Training Results

But many companies have taken a cue from the positive psychology movement and adopted “strengths-based development.” According to a recent Gallup study of 49,495 business units with 1.2 million employees in 22 organizations in 45 countries, those who adopted strengths-based management saw better performance than those that didn’t: 10% to 19% increased sales. Don’t forget the needs of the business. In the end, you train to improve business performance.

Data Driven

Tony Karrer

Understanding this model is important in order to be able to apply it within different situations in order to help drive behavior change that ultimately leads to improvement in metrics. THE PROCESS AND MODEL At its simplest, the model is based on providing metrics that suggest possible tactical interventions, support the creation of action plans to improve the metrics and track the changes in the metrics so that performers can see their progress and continually improve.

Andy Whitaker "Matching Learning Paths w/Performance Using Tin Can" #ATDTK

Learning Visions

Andy Whitaker, Consultant, Rustici Software @tincandy How can we implement Tin Can (xAPI -- "experience API") in our organizations to get real benefit? But if you try to understand how learning is impacting the business, you might be spinning your wheels. Are you able to understand a learning program''s impact on the business? The hope is in a year, two years, more vendors/products will have adopted xAPI. Perhaps you were too busy gambling!]

Learning at Large Ep1: Building a learning culture for 45,000 salespeople


We talked about what CLOs can learn from product designers, how to show the value of L&D by linking it to business impact, and Paul shared a number of resources and insights that have helped him develop his quite unique perspective on learning at scale. Paul and his team support over 45,000 salespeople with personal learning programs, adopting a strong design approach and a focus on tangible learning outcomes. So, how do we understand business problems?