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10 Customer Service Coaching Tools

Ed App

It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Customer Service Coaching Tool #1 – EdApp. EdApp is a top-notch customer service coaching tool that boasts an expansive course library, complete with various customer care training courses. Authoring suite.

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A message about learning from the C-suite

CLO Magazine

Actually, 100 percent is in your hands — for learning ultimately happens in your brain, and you are the one who ultimately brings new knowledge, skills and commitments into the workplace and your life. And have goals to be a coach, helper, mentor and sponsor to others. Have goals for how you will be a learning force in teams.

Suite 97
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Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise.

Dashe & Thomson

I’m not saying it’s the end-all, be-all for LMS but it may just engage a few more learners that would normally have shut the training, or their brains, off. Maybe Kanye West hates reading. If you’re an instructional designer or training developer, why not give it a try?

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Facebook or Kanye West: Which Pop Icon Has a Future in Enterprise.

Dashe & Thomson

I’m not saying it’s the end-all, be-all for LMS but it may just engage a few more learners that would normally have shut the training, or their brains, off. Maybe Kanye West hates reading. If you’re an instructional designer or training developer, why not give it a try?

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Free learning & development webinars for August 2023

Limestone Learning

Join BTS expert, Lance Wilke, SVP and Partner, Fredrik Schuller, Head of BTS Coach, Executive VP, and Claude Werder, SVP and Principal Analyst of Brandon Hall Group, to dive into the eight critical moves for leaders to make now to transform their organizations. How to coach to self-awareness using a simple model.

Free 77
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Everything You Need to Know about Call Center Training

Paradiso

Personalized One-On-One Coaching For smaller teams, one-on-one training is a focused approach. They allow businesses to choose the method that best suits their requirements, ensuring that staff are well-prepared to deliver top-notch customer service. Choosing the proper training method depends on what suits your needs and preferences.

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Science-based recommendations to design learning for a hybrid world

CLO Magazine

There is a winning approach: Combine education technology with brain-science principles of how we best learn. The brain is built for lifelong learning. Your brain takes in all that data through your senses and encodes it as an episodic memory. Let’s say you go to Paris on vacation. We’ll focus more on this last one.