TechSmith Camtasia

NOVEMBER 29, 2017

To turn on screen recording go to Settings > Control Center > Customize Controls. To make sure you get good performance during capture, close all other apps, including anything running in the background. Incompetech (Creative Commons – attribution). CCMixter (Creative Commons – attribution).

iPhone 81

iPhone iPad iPod Microphone 81

Mindflash

JANUARY 31, 2012

And while they all sort of look alike, someone like me can pretty easily spot the best shops where the baristas develop a relationship with and care for their customers, as opposed to the shops where everyone just seems to be going through the motions. Clearly define performance expectations. Very impressive. Set expectations.

Culture 96

Culture Creative Commons ASTD Association 96

Mindflash

MAY 1, 2012

By understanding how an employee spends his day, the educator can identify whether their performance is a result of being well-matched to their job, or whether they may requires further skills training. And lastly, asking this kind of question can help identify whether the learner has real interest in improving their performance.

Sales 79

Sales Creative Commons ASTD Education 79

Mindflash

JANUARY 18, 2012

How have your customers’ spending attitudes changed? Social trends — What is popular and important to your customers? Customers and service trends — What inspires customer loyalty? Are performance expectations established and managed? Image used under Creative Commons by Flickr user RambergMediaImages.

Companies 89

Companies Virtual World Creative Commons Trends 89

Mindflash

JUNE 12, 2012

Companies’ bottom lines are negatively impacted by employees who don’t have the increasingly complex skills needed to consistently perform their work and positively influence customer loyalty. This is critical to advancing performance and business sustainability. Image used under Creative Commons by Flickr user Mr Wabu.

Mentoring 85

Mentoring Training Train Creative Commons 85

Mindflash

MAY 2, 2012

They simply don’t have the time or money to create unique, customized programs for each learner. Sending people to training they don’t need devalues the training and demotivates your highest performers. How do you customize training in your organization? Too often, organizations settle for one-size-fits-all training.

Training 79

Training Train Learning Objects Creative Commons 79

Obsidian Learning

FEBRUARY 23, 2021

Image licensed under the Creative Commons Attribution 3.0 Learning through observation—watching someone perform a task or describe a task—is a critical element of social learning theory. Much of your content is probably more appropriate for resource learning or can be provided as performance support. Unported license.

Social Learning 67

Social Learning Social Effectiveness Compliance Training 67

Mindflash

JUNE 6, 2012

Most trainers can’t just go to the VP of customer service and tell them they need 11 months to create that new-hire training program. Also be sure to check out some of the Thiagi books on performance, or check out some of their free interactive courses. If you do customer service training, take calls in class.

Instructional Design 105

Instructional Design Instructional Instruction Design 105

Mindflash

JUNE 20, 2012

collaboration to help people work together more easily and improve performance through learning. Learning departments should reject their secluded offices for desks where the sales, customer service, or operations teams sit. Then write something on it, like What’s causing your customers pain, and how should it be fixed?

Enterprise 2.0 93

Enterprise 2.0 Collaboration Authoring Tools Enterprise 93

Mindflash

MAY 30, 2012

Go out to lunch with the customer service managers. One of the strategies they’ve laid out to get there is to retain more existing customers by improving overall customer satisfaction rates. Image used under Creative Commons by Flickr user wwarby. Hang out with them. Get to know them. Know the Numbers.

Business 95

Business Management Training Train 95

Mindflash

MAY 15, 2012

The employee has the ability to customize their learning — to assess specifically what they need to improve their performance — rather than be forced to participate in education that is defined by the organization. Image by Casie Yoder used under Creative Commons via Flickr user aflcio. Follow him on Twitter.

Compliance Training 63

Compliance Training Training Train Creative Commons 63

Learning with e's

JANUARY 9, 2013

We learnt phrases from each other's languages (slang and swear words were particularly good fun to practice), heard about unfamiliar customs and practices, and sampled strange and wonderful food and drink from other countries. I discovered that this school's education was far more than just the three 'R's. Unported License.

Global 74

Global Diversity Training Skype Social Media 74

Mindflash

DECEMBER 16, 2011

If you ignore them, you could deliver e-learning, blended learning, podcasts, e-coaching, scenarios, gamification, performance support, and social networks and discover that they are sometimes groovy and always risky. Rather deal with sub-standard performance one to one. Image used under Creative Commons by Flickr user LaMenta3.

Blended Learning 70

Blended Learning Web Social Networks SAP 70

Mindflash

APRIL 5, 2012

Yes, I know, this sounds a lot like performance support, but I say it’s different in the sense that these tutorials can be casual, fun, and engaging videos rather than boring PDF job aids. Tips for writing a performance-improvement plan. Who are our customers? Image used under Creative Commons by Flickr user nojhan.

Wiki 80

Wiki Tutorial Create Training 80

Tony Karrer

FEBRUARY 22, 2011

The availability of cost-effective resources to facilitate wide collaboration (including open source software that enables wikis, discussion groups, chat and even web conferencing) presents the chance for organizations to reconsider the effectiveness of the performance support being offered to their people. Here's what came up.

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

Learning Visions

JANUARY 27, 2009

When you design learning interventions, are you trying to create better learning or are you just taking the customers order and delivering what they asked for? At times our customers are pleased, and often surprised, with the results. So far, weve been order-taking and making minimal suggestions to the customers. Kia ora Cammy!

Instructional Design 100

Instructional Design Moodle eLearning Guild ASTD 100

Mindflash

MARCH 12, 2012

If under-performing salespeople went through interviews and completed specific job training and yet still lack traits need to achieve results, where is the gap? Disclosure: The sales performance improvement providers mentioned are ESR subscribers.). Image used under Creative Commons by Flickr user ky_olsen.

Sales 65

Sales Creative Commons Assessment Job 65

Mindflash

JUNE 13, 2012

For instance, most customer-service training classes start out with a discussion of best- and worst-case stories. Image used under Creative Commons by Flickr user Tatiana12. As we said, many in-class activities are essentially exercises in social learning. But do they need to happen in a classroom?

Social Learning 95

Social Learning Social Networks Social Social Network 95

Learning with e's

JUNE 20, 2012

It is representative of the kind of activities one sees in the old style e-learning package designs still used in many companies to impart basic health and safety or customer care training. Recycling Kolb by Steve Wheeler is licensed under a Creative Commons Attribution 3.0 It flows clockwise and is both iterative and cyclical.

Cognitive 77

Cognitive Theory Social Media Learning Styles 77

Learning Visions

AUGUST 23, 2009

The pace of change means that traditional custom e-learning development processes are simply too long and with the economy in the doldrums off-the-shelf content can be too expensive. Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des.

Case Study 100

Case Study Compliance Training Compliance Study 100

SweetRush

OCTOBER 13, 2014

Player customizations, such as background color, color schemes, or alternative fonts will be reverted to default. Photo credit: Eric Dombach via Flick.com Creative Commons. If you have Menu, Glossary, or Notes as part in the top navigation, they will automatically move, forming the left-hand side navigation bar.

Offline 73

Offline Articulate Flash to HTML5 Conversion iPad 73

Mindflash

FEBRUARY 23, 2012

Allison Michels , a customer engagement professional in San Francisco, was blunt on the subject: “I kid you not, I have met a few trainers with weird ticks [sic] when they talk to people – like chewing their lip or their glasses.” Image used under Creative Commons by Flickr user arctanx.tk.

Cost 108

Cost Training Train Classes 108

Learning with e's

APRIL 30, 2011

Goffman saw social interaction as a drama performance, in which the actor's behaviour was framed by front stage and back stage roles, scripts, props and costumes. One of the most important, but often ignored features of Goffman's Dramaturgical Model is the presence of an audience, to which the actor consciously (or unconsciously) performs.

Digital 87

Digital Social Media License Social 87

Learning with e's

MAY 29, 2013

Most anthropologists agree that a tribe is a (small) society that practices its own customs and culture, and that these define the tribe. These often exhibit customs and cultural values that separate them from activities that occur in ''real life'' contexts. Many of our digital tribal activities are performed on an informal basis.

Global 91

Global Digital Social Networks Social Media 91

Mindflash

FEBRUARY 2, 2012

Not every lesson needs to be custom-tailored to your business — in all likelihood, your business isn’t as unique as you think it is. Image used under Creative Commons by Flickr user kenteegardin. As a former boss once said to me, “Everyone thinks they’re a rocket scientist.”

Organization 74

Organization Strategy Innovation Social Learning 74

Learning Visions

MAY 20, 2009

Youll be interested to hear that when 200 CLOs/e-learning managers/training directors were asked to name 10 custom content development companies, most couldnt name 5. Responder listed themselves as internal purchasers of outsourced services too so it wasnt like they didnt use custom developers. How did they chose a company?

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

Learning Visions

JULY 7, 2009

My canvas for the past four years has been custom Flash. We also do a lot of custom Flash, Mohive, etc.) . Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. At Kineo , we often work with our clients’ tools of choice.

Articulate 100

Articulate Design Moodle Instructional Design 100

Mindflash

SEPTEMBER 23, 2011

A health care worker needs to perform a multi-step procedure exactly the same way every time — a video shows how it’s done. Trainees at a call center must provide consistent answers to common questions — sound clips demonstrate the proper language. A few quick examples: Photos.

Audio 65

Audio Images Video PowerPoint 65

Learning Visions

JUNE 7, 2009

The seminar focused particularly on ways you can go beyond a standard Moodle through graphic customization and other add-ons. Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. United States License. Template by Tina Chen.

Moodle 100

Moodle Articulate Case Study ASTD 100

Learning Visions

FEBRUARY 6, 2009

Wills Learning Landscape Learning Intervention (Learner Learns) Performance Situation (Learner Retrieves/Learner Responds/Learner Applies Learning Outcomes (Learner Fulfillment, Learning Results) Usually do Level 1 eval as during Learning Intervention During Performance Situation -- Learner Applies -- could delay the L1 smile sheet.

Authoring Tools 100

Authoring Tools Metrics Wiki Develop 100

Learning Visions

NOVEMBER 7, 2007

Our company specializes in Custom Courses, Flash Templates, and Learning Portals. Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. Wendy Wickham This work by Cammy Bean is licensed under a Creative Commons Attribution-Noncommercial 3.0

Moodle 100

Moodle Develop Brandon Hall Case Study 100

Learning Visions

OCTOBER 30, 2009

So then do you go do a custom photo shoot? Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. Wendy Wickham This work by Cammy Bean is licensed under a Creative Commons Attribution-Noncommercial 3.0 But usually not.

Photo 100

Photo Corporate eLearning eLearning Strategy Moodle 100

Learning Visions

MARCH 11, 2008

The new scheme is designed to "teach" customers how to think about the systems that make up the cars theyre modifying (its a performance parts co.). And were committed to continually refining the scheme as we learn more about the customer base. Bob Mosher: Performance Support and Learning at th. What I learned?

Moodle 100

Moodle Instructional Design ASTD Brandon Hall 100

Learning Visions

OCTOBER 22, 2007

And now Ive got a two-hour custom course on my plate. With a whole bunch of other custom projects cued up right behind it. Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. Im excited. Im nervous. United States License.

Instructional Design 100

Instructional Design Instructional Instruction Design 100

Learning Visions

JULY 13, 2009

Learners need to know the benefits, how to recognize customer needs for a product, and how to close the sale. Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. The learning has got to get to the point, quickly. United States License.

Knowledge 100

Knowledge Productivity Product Case Study 100

Learning Visions

FEBRUARY 26, 2008

Our company specializes in Custom Courses, Flash Templates, and Learning Portals. Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. Wendy Wickham This work by Cammy Bean is licensed under a Creative Commons Attribution-Noncommercial 3.0

Instructional Design 100

Instructional Design Instructional Instruction Design 100

Learning Visions

AUGUST 10, 2007

In fact, just yesterday, I received an email from Performance Professionals , the company behind the TIPP Learning System , the "learning character profile" I completed last year for a teaching job. Bob Mosher: Performance Support and Learning at th. And there are people making a business out of it. My emphasis added in bold].

Learning Styles 100

Learning Styles Second Life Moodle eLearning Guild 100