Performance Learning Productivity

NOVEMBER 24, 2014

For further evidence as to the fact that training activity does not necessarily lead to learning (changed behaviour) we need look no further than the financial services industry. Did global financial services companies carry out regulatory and compliance training prior to 2008? Of course they did – bucketsful of it.

Metrics 186

Metrics Personal Personalization Diversity Training 186

Learning with e's

OCTOBER 1, 2019

Cognitive technologies can be defined as artificial intelligence tools that perform tasks that were once the sole preserve of humans. Rather than 'thinking', the machine follows complex code to artificially replicate some of the traits that humans perform naturally. But have you heard of cognitive technology? Unported License.

Cognitive 51

Cognitive Courseware Digital Cloud Computing 51

Learning with e's

MARCH 7, 2019

2015) The Effects of Task Interruption on Human Performance: A Study of the Systematic Classification of Human Behavior and Interruption Frequency, Human Factors and Ergonomics in Manufacturing and Service Industries, 25 (2) 137–152. Unported License.

Standards 50

Standards License Creative Commons Social Media 50

Mindflash

JANUARY 18, 2012

What products, services, or trends are important to consumers? Customers and service trends — What inspires customer loyalty? Who are the best service providers? Who is the competition and what is their service perspective? Does your service make you stand out? Are performance expectations established and managed?

Companies 89

Companies Virtual World Creative Commons Trends 89

Learning with e's

OCTOBER 11, 2019

The anthropologist Erving Goffman suggested that the performance of the self is a social act designed to regulate the impression one presents to others. Digital tribes and the network nation by Steve Wheeler was written in Plymouth, England and is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0

Network 41

Network Digital License Creative Commons 41

Mindflash

DECEMBER 28, 2011

Today’s best performers possess meaningful information about the things that keep them showing up each day. It may be the education programs, the salary or incentive plan, the working environment, the team, location, product, or service. Image used under Creative Commons by Flickr user Big Blue Ocean.

Wiki 85

Wiki Creative Commons Performance Support Issue 85

Mindflash

JUNE 12, 2012

Companies’ bottom lines are negatively impacted by employees who don’t have the increasingly complex skills needed to consistently perform their work and positively influence customer loyalty. This is critical to advancing performance and business sustainability. Image used under Creative Commons by Flickr user Mr Wabu.

Mentoring 85

Mentoring Training Train Creative Commons 85

Learning with e's

MARCH 4, 2013

Designer Micky McManus points out that the volume of knowledge production is unprecedented, and thanks to the Internet, anyone can publish content or perform their ideas to a potentially worldwide audience. And secondly, schools need to stop blocking these services so teachers can use them effectively. Unported License.

Social Media 84

Social Media License Creative Commons Media 84

Learning with e's

MARCH 2, 2012

Firstly, libraries offer specialised search services which go beyond the simple searches you can perform on Google or other search engines. We need to continue to provide a highly skilled service that is able to meet the needs of the general public." Publications such as Kelly et al's Library 2.0 social media.

Library 100

Library Digital Search License 100

Mindflash

MAY 24, 2012

In many organizations, the value of effective training and performance support programs is not well understood. They care about having the service they provide exceed the service provided by their competition. Image used under Creative Commons by Flickr user dno1967b. Training is simply a means to that end.

Metrics 96

Metrics ROI Performance Support Creative Commons 96

Mindflash

DECEMBER 16, 2011

training expenditures—including payroll and spending on external products and services—jumped 13 percent to $59.7 billion, and spending on outside products and services jumped more than $2 billion to $9.1 It is likely that you will want to discuss performance(s) since the last meeting and it is essential that you highlight success.

Blended Learning 70

Blended Learning Web Social Networks SAP 70

Learning with e's

JUNE 4, 2018

Having access to all the latest tools and services means that teachers can provide the best possible experience for their students. I have seen some incredibly effective teaching that involves students taking turns to use the board to present their ideas, perform their work and interact with content on the screen. Unported License.

Interactive 62

Interactive Tips Pedagogy Classroom 62

Mindflash

APRIL 2, 2012

As recently as seven years ago, one of the largest groups of companies consuming sales training were in the high technology industries such as telecommunications, software, hardware and related services. Large, global enterprises have few choices for one-stop shopping when it comes finding the right sales performance improvement partner.

Sales 73

Sales Creative Commons Services Skills 73

Mindflash

JUNE 6, 2012

Most trainers can’t just go to the VP of customer service and tell them they need 11 months to create that new-hire training program. Also be sure to check out some of the Thiagi books on performance, or check out some of their free interactive courses. If you do customer service training, take calls in class.

Instructional Design 105

Instructional Design Instructional Instruction Design 105

Learning with e's

MAY 30, 2013

That''s a long shot though, and I wonder just how many libraries actually have the resources and staffing to be able to perform such a fastidious and time-intensive service? Photo from Wikimedia Commons Buying steam? by Steve Wheeler is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0

Library 77

Library License Creative Commons Stock 77

Mindflash

MARCH 14, 2012

When I started at my position as chief performance officer at an e-marketing agency nine months ago, the company’s products and services were good. That means they give equal consideration to both performance ability AND support of core values to be part of the Zappos family). Its business strategy was sound.

Education 75

Education Companies Creative Commons ASTD 75

Mindflash

MAY 15, 2012

There is some company-specific education employees must have: training on computer systems, operational or service processes, compliance issues, etc. Playing a part in identifying and selecting education holds the employee accountable for assessing his performance challenges and owning the process to address and solve them.

Compliance Training 63

Compliance Training Training Train Creative Commons 63

Mindflash

MAY 30, 2012

Go out to lunch with the customer service managers. Meanwhile, the director of customer service could have a goal of increasing customer satisfaction rates by improving call-quality scores by 20 percent. Image used under Creative Commons by Flickr user wwarby. Hang out with them. Get to know them.

Business 95

Business Management Training Train 95

Learning with e's

DECEMBER 5, 2014

Usually, technology performs very well, and we hardly notice it is there, making our lives easier, giving us more time to do other things while it gets on with the mundane stuff that used to be so tedious. by Steve Wheeler is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.

Cognitive 83

Cognitive Internet License Creative Commons 83

Mindflash

JUNE 20, 2012

collaboration to help people work together more easily and improve performance through learning. Learning departments should reject their secluded offices for desks where the sales, customer service, or operations teams sit. High Tech or Low Tech: It’s About Performance. What Is Enterprise 2.0 Collaboration? Enterprise 2.0

Enterprise 2.0 93

Enterprise 2.0 Collaboration Authoring Tools Enterprise 93

Mindflash

FEBRUARY 24, 2012

We want you to be lifelong ambassadors and evangelists for our products and services.’” Image used under Creative Commons by Flickr user tibchris. Before going outside for help, try to redeploy existing workers to teach them the new skills needed.

Training 79

Training Train Creative Commons Job 79

Learning with e's

FEBRUARY 3, 2012

Webinar tools include Elluminate (now known as Blackboard Collaborate), WebEx and Adobe Connect all of which have similar screen topographies and perform similar functions, but all have an associated cost. It is now possible to create your own personal channel on the service, simply by clicking a few buttons. Unported License.

Global 98

Global Education Tools Social Networks 98

Learning with e's

MAY 23, 2011

Goffman suggests that each of us attempts to 'manage our impression' before our 'audience' as if we were performing on a stage. The reduced or 'squeezed' text that is redolent of short message services such as mobile texting has spawned a new style of communication. If you are on the inside you will ROFL when you read the message.

Social Networks 84

Social Networks Facebook Social Network License 84

Mindflash

MARCH 12, 2012

If under-performing salespeople went through interviews and completed specific job training and yet still lack traits need to achieve results, where is the gap? Hiring managers should expect psychometric testing as a capability of full-service sales training providers. Image used under Creative Commons by Flickr user ky_olsen.

Sales 65

Sales Creative Commons Assessment Job 65

Mindflash

JUNE 13, 2012

For instance, most customer-service training classes start out with a discussion of best- and worst-case stories. Image used under Creative Commons by Flickr user Tatiana12. As we said, many in-class activities are essentially exercises in social learning. But do they need to happen in a classroom?

Social Learning 95

Social Learning Social Networks Social Social Network 95

Learning with e's

APRIL 30, 2011

Goffman saw social interaction as a drama performance, in which the actor's behaviour was framed by front stage and back stage roles, scripts, props and costumes. One of the most important, but often ignored features of Goffman's Dramaturgical Model is the presence of an audience, to which the actor consciously (or unconsciously) performs.

Digital 87

Digital Social Media License Social 87

Tony Karrer

FEBRUARY 22, 2011

The availability of cost-effective resources to facilitate wide collaboration (including open source software that enables wikis, discussion groups, chat and even web conferencing) presents the chance for organizations to reconsider the effectiveness of the performance support being offered to their people. More Multimedia 5.

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

Mindflash

FEBRUARY 2, 2012

Allonhill, a third-party due-diligence and credit-risk services firm in the mortgage industry, is growing fast and hiring for a wide variety of specialized mortgage skills, so I’ll need to increase our investment in developing people to support this rapid growth. Image used under Creative Commons by Flickr user kenteegardin.

Organization 74

Organization Strategy Innovation Social Learning 74

Learning Visions

OCTOBER 30, 2009

I was not paid or offered any favors to write this review, I just think it’s a cool service. Is this the kind of service you’ve been looking for? Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. United States License.

Photo 100

Photo Corporate eLearning eLearning Strategy Moodle 100

Learning Visions

MAY 20, 2009

No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies.

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

Learning Visions

MARCH 5, 2009

You can choose to share this website with others, volunteer your service, and/or donate to Share Our Strength. Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. It’s really easy. Just go to the website and do it. Powered by Blogger.

Moodle 100

Moodle Instructional Design Brandon Hall ASTD 100

Mindflash

SEPTEMBER 23, 2011

A health care worker needs to perform a multi-step procedure exactly the same way every time — a video shows how it’s done. Trainees at a call center must provide consistent answers to common questions — sound clips demonstrate the proper language. A few quick examples: Photos. Adding Video.

Audio 65

Audio Images Video PowerPoint 65

Learning with e's

MAY 29, 2013

Vestiges of ancient tribal culture were often preserved only in large gatherings at public events such as football matches (where two opposing clans were likely to clash), and in smaller community gatherings seen for example in the ritualistic gatherings in the local pub or at a church service. Charlotte, NC: Information Age.

Global 91

Global Digital Social Networks Social Media 91

Learning with e's

MARCH 18, 2011

These help me to maintain my sense of space and place, as well as allowing me to perform my role effectively within this location. Image source by Serendigity Imagined worlds by Steve Wheeler is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.

Virtual World 76

Virtual World Virtual Classroom Internationalization Learning Space 76

Learning Visions

AUGUST 20, 2008

Bill -- I read this poem at my fathers memorial service. Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. Wendy Wickham This work by Cammy Bean is licensed under a Creative Commons Attribution-Noncommercial 3.0

Moodle 100

Moodle Instructional Design ASTD IM 100

Learning Visions

FEBRUARY 6, 2009

Wills Learning Landscape Learning Intervention (Learner Learns) Performance Situation (Learner Retrieves/Learner Responds/Learner Applies Learning Outcomes (Learner Fulfillment, Learning Results) Usually do Level 1 eval as during Learning Intervention During Performance Situation -- Learner Applies -- could delay the L1 smile sheet.

Authoring Tools 100

Authoring Tools Metrics Wiki Develop 100

Learning Visions

JULY 26, 2007

They have collaborative Apps, tons of free services and they let developers/anyone run freely with their widgets. Bob Mosher: Performance Support and Learning at th. Cammy at Learning Solutions #ls2010 Audio Interview with Will Thalheimer on Common Des. Posted by Cammy Bean at 12:14 PM Labels: facebook 2comments: Davidsaid.

Social Networks 100

Social Networks Facebook Microsoft Wiki 100