article thumbnail

SCORM – Why does it matter and why do you need it?

Kitaboo

You’d like to buy some of your courses from off-the-shelf content providers, but you may like to create custom courses in-house for certain topics. You need an easier, more “interoperable” solution which everyone agrees on, and the content library publisher is able to give you content in a standard format at bulk rates.

SCORM 52
article thumbnail

10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Key features: Course library.

article thumbnail

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. At a glance. The Problem. And Knerr’s challenge was bigger than making videos.

YouTube 75
article thumbnail

Tag, you’re it! Google Tag Manager integration now on Tahoe

Appsembler

With today’s release, we’ve added Google Tag Manager (GTM) integration for Tahoe Pro and Premium Customers. We built the GTM integration–and offer it on the Tahoe Pro tier–because our customers have asked for basic integrations. Learn more. There are many, many other use cases for Google tag Manager.

Tagging 105
article thumbnail

15 ways a successful LMS for onboarding can ramp velocity for your organization ???

Docebo

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers. But wait, there’s more (below ). #1. Onboarding partners. #4.

LMS 246
article thumbnail

10 Tools for Learning Management in Hotels

Ed App

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. With this elearning development software , you can design customized learning pathways for your team members based on their job duties, talents, or seniority.