TechSmith Camtasia

SEPTEMBER 30, 2019

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Using Camtasia and Blue Yeti microphones, they produced 995 videos in the first 20 months and more since then. And Knerr’s challenge was bigger than making videos.

YouTube 75

YouTube Authoring Tools Custom Video 75

learnWorlds

JANUARY 18, 2022

When it comes to attracting and retaining customers, customer education offers the best solution. With a solid customer education program in place and the effective practice of educational marketing , a business can easily stand out from the competition and build a loyal customer base that keeps on growing and growing.

Custom eLearning Development 131

Custom eLearning Development Custom Education Program 131

Mike Taylor

JANUARY 19, 2024

Learn more → 11 Easy Ways to Repurpose Video Content Don’t let your video content go to waste! Wistia’s guide, “11 Easy Ways for Marketers to Repurpose Video Content,” offers helpful and creative techniques to get the most out of your existing work. Aboard Collect. Collaborate.

Diversity Training 59

Diversity Training Video Cognitive Newsletter 59

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed. Final Note.

Knowledge 410

Knowledge Productivity Product Program 410

Hurix Digital

JULY 19, 2023

These algorithms custom-tailor the difficulty and content based on students’ performance. These quests provide interactive assessments by evaluating students’ ability to apply knowledge, decision-making, and problem-solving skills within the educational video game context.

Evalution 52

Evalution Assessment Games Metrics 52

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. This has led many organizations to look for ways to improve customer experiences. This includes methods such as scenario-based learning or interactive video-based content.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.

Custom 92

Custom Education Content TechSmith 92

Hurix Digital

JUNE 21, 2019

Video-based learning is not an unknown concept. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. Why Video-Based Learning?

Custom eLearning Development 82

Custom eLearning Development Compliance Training Video Create 82

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Fly Plugins

MARCH 5, 2024

By participating in CME activities, healthcare professionals can continuously refine their skills, expand their knowledge base, and maintain competence in their respective specialties, ultimately leading to improved patient outcomes and a higher standard of care.

LMS 216

LMS Industry Healthcare Learning Management System Compliance Training 216

Matrix

OCTOBER 5, 2022

So, what is customer training in this greater picture, and why is it important for your company? What is customer training? As the name indicates, customer training is learning designed specifically for the people using your company’s products or services. Why is customer training beneficial for companies?

Blended Learning 73

Blended Learning Custom Benefits Create 73

Infopro Learning

NOVEMBER 8, 2022

Another way is to use visuals, audio, and video to help learners engage with the learning content. Add Scenario-based Learning for Better Real-world Understanding. Scenario-based learning (SBL) uses real-life scenarios created with digital media to give context to the training. Choose Mobile Customization for Seamless Learning.

microlearning 282

microlearning Strategy Solution Effectiveness 282

Lambda Solutions

JULY 5, 2023

Choose a name for your site and customize its appearance. Adding resources: Upload files, embed videos, or link external resources to provide a rich learning experience. Customizing and Personalizing Your Moodle Site: Themes and layouts: Choose from a variety of themes to customize the appearance of your site.

Moodle 130

Moodle Online Learning Guide Effectiveness 130

Docebo

DECEMBER 19, 2018

Instead of resting on our laurels, we’re excited to unveil three new mobile app features, including some of the most requested features straight from our customers via the Docebo Ideas Portal , to improve the mobile learning experiences your organization is able to provide. Course Catalogs Are Now Included Within The Mobile Experience.

Docebo 115

Docebo Portal Mobile Ideas 115

fewStones

APRIL 9, 2023

Step-by-Step Guide to Create an Interactive E-learning Video E-learning videos are widely used nowadays since they are perfect for training your employees and entertaining them at the same time. Interactive online training videos include clickable objects and links for a more engaging experience.

Authoring Tools 52

Authoring Tools Interactive Video Guide 52

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Custom course development.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

eLearning 24-7

MAY 31, 2018

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial.

Blended Learning 55

Blended Learning Custom Association LMS Association Learning Management System 55

BrainCert

DECEMBER 12, 2022

Gathering data such as demographic information and the existing knowledge base of the learners can help develop an appropriate strategy for developing eLearning modules. By understanding what learners need from a course or training program, developers are better able to create customized experiences that meet those requirements.

Developing eLearning 59

Developing eLearning eLearning Strategy Blended Learning Develop 59

Cloudshare

JANUARY 4, 2021

Ready to start 2021 strong with an awesome customer education program done right? Here are 5 must-haves to take your customer education to the next level this year. When implemented intelligently, customer education programs can help with improving many of the key metrics that organizations put on their roadmap.

Custom 52

Custom Education Atlassian Apple 52

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. There are lots of issues with turnover and consistency.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

TechSmith Camtasia

APRIL 2, 2014

At Unbounce , our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. When we asked new customers about what they were looking for, they overwhelmingly responded that video tutorials were the place to start. The Problem. tweet this ).

Tutorial 100

Tutorial Screencast Video Solution 100

Hurix Digital

JUNE 21, 2019

Video-based learning is not an unknown concept. Another report by CGS revealed that video-based learning is one of the top methods for effective learning. Creating learning videos or micro-learning videos is a blessing in disguise. Why Video-Based Learning?

Video 40

Video Compliance Training Create Effectiveness 40

Paradiso

APRIL 19, 2023

Different authoring tools support different types of content, such as videos, simulations, interactive quizzes, and games. Some tools specialize in generating specific types of content, such as interactive videos or simulations. Additionally, think about the availability of customer support and the quality of the support offered.

eLearning Tools 91

eLearning Tools Authoring Diversity Training Simulations 91

learnWorlds

SEPTEMBER 8, 2023

It beats Thinkific in every aspect of online learning and offers a higher degree of branding and customization to represent your brand. LearnWorlds’ customers are entrepreneurs, educators, and SMEs that value education and want to deliver the best elearning experiences to their learners, customers, partners, and employees.

Comparison 98

Comparison White Label Compliance Training SCORM 98

Appsembler

AUGUST 26, 2020

With today’s release, we’ve added Google Tag Manager (GTM) integration for Tahoe Pro and Premium Customers. With GTM you can: understand what your learners are doing on your Tahoe site be more GDPR and cookie law compliant track conversions track videos add a chat widget like Intercom, Drift, or Olark. Learn more.

Tagging 105

Tagging Google Integrate Management 105

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Decrease customer churn. Onboarding customers. But wait, there’s more (below ). #1. Onboarding partners. #4.

LMS 246

LMS Organization Case Study Learning Management System 246

Plume - e-learning & learning management systems

OCTOBER 1, 2020

A learning management system is the cross between a customer relationship management (CRM) and a content management system (CMS); allowing you to deliver learning materials to your users through your own remotely accessible system. What is a learning management system? Should I go off the shelf? A login page. Course creation.

Diversity Training 52

Diversity Training Association Learning Management System LMS Association LMS 52

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

TechSmith Camtasia

SEPTEMBER 9, 2019

Use screenshots and videos across your entire team, department, or company. Vanessa is now able to create clear, concise manuals for the company’s IT knowledge base. The post How To Quickly Create Documentation Without Compromising Quality (Customer Story) appeared first on Welcome to the TechSmith Blog. Learn More.

Quality 75

Quality SnagIt Custom TechSmith 75

learnWorlds

JANUARY 22, 2024

LearnWorlds Support LearnWorlds provides support 24/7 support and onboarding for new customers. Compare Shopify to LearnWorlds Shopify Support Shopify offers 24/7 customer support via live chat, email, and phone, and features a community with merchants, and partners, discussion forums, groups, a blog, and a Help Center. Who is it for?

Authoring Tools 59

Authoring Tools Platform Digital Productivity 59

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

TechSmith Camtasia

MAY 3, 2021

The healing balm that lets you quickly share context, avoids the need to schedule a meeting or video call, and eliminates the need for excess typing and textual explaining. The grand solution is screencasting , the simple process of recording a short video and sharing it with co-workers. Video meetings are now a way of life.

Screencast 98

Screencast SnagIt TechSmith Video 98

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? To do that, product knowledge is imperative.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

learnWorlds

DECEMBER 13, 2023

Gumroad is a powerful easy-to-use e-commerce platform that allows this diverse range of creators to sell digital products , such as e-books, music, videos, software, online courses, as well as physical products. out of 5 based on G2’s user reviews. Gumroad fails to offer advanced reporting and course-building features.

Alternatives 52

Alternatives Authoring Tools White Label Diversity Training 52

BrainCert

MARCH 7, 2024

Here's a glimpse into the features that earned us this recognition: Unified Communication Hub: BrainCert enables seamless interaction through features like instant messaging, discussion boards, and video conferencing. Centralized Knowledge Management: Capture, organize, and share valuable knowledge through a centralized knowledge base.

Collaboration 52

Collaboration Software Teams Virtual Classroom 52

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. With this elearning development software , you can design customized learning pathways for your team members based on their job duties, talents, or seniority.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Rustici Software

FEBRUARY 24, 2022

Your customers can import, play and track more types of content, like media files, URLs and content directly integrated from third parties. Offer thousands of content titles through your LMS to eliminate the need for customers to spend time manually uploading content with one of our Content Connector integrations. Hosted Services.

Engineering 70

Engineering AICC SCORM xapi 70