Kapp Notes

MARCH 22, 2010

As a professional in the field of Computer Mediated Communications, when did you first realize the massive potential of new technology? How did you initially go about utilizing the technology? The first time I realized what technology could do for learning was at an internship at a place called "Applied Science Associates."

Second Life 100

Second Life Games Education Augmented Reality 100

Tony Karrer

DECEMBER 14, 2010

I was also struggling for clients who needed very simple learning tracking but with some customizations. For example my search for an LMS Solution for Simple Partner Compliance Training didn’t really arrive at just the right solution. Marketplace LMS solutions don’t quite fit. Neither do more complex solutions.

Text-to-Speech 200

Text-to-Speech Compliance Training Diversity Training SharePoint 200

Tony Karrer

DECEMBER 14, 2009

And it can turn into great things like: Discussion Forums for Knowledge Sharing at Capital City Bank. It’s going to cause us to think about models in very different ways such as how Intuit has Outsourced Training to Customers. Work Event? eLearning Technology. eLearning 2.0 eLearning 2.0 Learning Event?

Diversity Training 109

Diversity Training Scanning PWLE Case Study 109

Tony Karrer

MARCH 23, 2009

Dodged that bullet. :) Patterns and Knowledge Work I understand the concern that when you share best practices, you may come out with very different results. customer satisfaction data) and provide knowledge workers (e.g., eLearning Technology. Browse eLearning Content

Pattern 100

Pattern Examples Metrics Knowledge Worker 100

Everwise

DECEMBER 7, 2016

This isn’t news to Antoinette Forth, who co-founded Walkabout Collaborative , an organization that provides knowledge, support, and technology to help executives and other experienced professionals leave traditional, full-time roles behind and launch entirely new kinds of careers for themselves. And have you experienced it ever?

Consulting 52

Consulting Examples Collaboration Sales 52

Tony Karrer

MARCH 16, 2009

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. There will always be some level of training/education required.

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

Spark Your Interest

MARCH 7, 2021

creating customized tests for students. Including customers, partners, or members. And customized content channels that users can follow. They diverted the money they were spending on the ongoing maintenance and hired an instructional designer with LMS knowledge. LMS Customer Support. Customer support is important.

LMS 262

LMS Authoring Tools Compliance Training Instructional Design 262

eLearning 24-7

JULY 27, 2022

That said, it does explain why a system may be behind the times, when it comes to forward thinking learning technology and functionality. As the person or persons who will implement cohort-based learning for your employees, members, even customers (and it is doable), it is required for you to know all the components, the pluses and minuses.

Learning System 103

Learning System System Trends Online Learning 103

Jay Cross

JULY 4, 2009

I was coincidentally walking by a presentation by Clive Shepherd on the exhibits floor at Learning Technologies in London when he happened to flip my photo and a quote on the screen. Also gave session entitled Under the radar great technologies that you could be using. Customer Learning. Inverting the structural pyramid.

Social Networks 36

Social Networks Friendfeed Social Network Wiki 36

Jay Cross

MARCH 19, 2012

Researcher and analyst, Jon Husband, says that wirearchy is, “a dynamic two-way flow of power and authority based on information, knowledge, trust and credibility, enabled by interconnected people and technology”. This requires information, knowledge, trust and credibility. A New Model for Training. Perhaps the time has come.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Tony Karrer

MARCH 3, 2009

Leveraging Networks is Key Skill and the most important Knowledge Worker Skill Gap. Tools and Methods for Networks and Communities - Discusses specific tools and methods for using Networks and Communities as part of Knowledge Work. Q : So are people helping you with customer situations for free ?

Social Networks 102

Social Networks Social Ning LinkedIn 102

Learnnovators

FEBRUARY 17, 2014

fuelled by the enormous possibilities thrown open by emerging technologies? Charles: I see these shifts in learning as being driven not only by re-thinking the process of learning and development and by emerging technologies, but also by fundamental changes in the world of work. How encouraging is the new learning landscape?

Blended Learning 100

Blended Learning Performance Support Compliance Training eLearning Consultant 100

Learnnovators

FEBRUARY 16, 2014

fuelled by the enormous possibilities thrown open by emerging technologies? Charles: I see these shifts in learning as being driven not only by re-thinking the process of learning and development and by emerging technologies, but also by fundamental changes in the world of work. How encouraging is the new learning landscape?

Performance Support 113

Performance Support Compliance Training Social Learning Ratio 113

Tony Karrer

MARCH 25, 2009

Complexity of Productivity for Knowledge Work Productivity is defined as: the ratio of the quantity and quality of units produced to the labor per unit of time For some knowledge workers, we can reasonably define things this way. Thus, Leveraging Networks is Key Skill and likely is the most important Knowledge Worker Skill Gap.

Productivity 100

Productivity Product Social Networks Knowledge Worker 100

Performance Learning Productivity

DECEMBER 20, 2013

The way organisations work today is almost unrecognisably different from the structured and closely-managed systems in pre-Internet and pre-ubiquitous connectivity times. Work is customised rather than standardised as leaders strive for their people to respond to the changing, and often increasing, demands of their clients and customers.

Social Media 221

Social Media Attitudes Performance Support eLearning Consultant 221

AXIOM Learning Solutions

MARCH 23, 2023

In the past several years, knowledge workers have embraced technical skills and the realities of blended and remote work. So I think there’s a convergence of three themes that really caused a lot of stress for people this concept of digitization and remote work, being constantly available or accessible.

Podcasts 49

Podcasts Podcaster Podcasting Management 49

CLO Magazine

AUGUST 29, 2018

Aligned insights have a direct relation to business performance metrics (growth of intellectual capital, employee engagement, financial return, sales growth, customer satisfaction, talent turnover, productivity) that you control and influence. Writing insights effectively is important to their adoption, fruition and use.

Informal 71

Informal Business Authoring Tools Score 71

Jay Cross's Informal Learning

DECEMBER 17, 2008

In fact, Frederick Taylor told workers, ‘You’re not paid to think’ Along came knowledge work. Shareholders placed their bets on soft assets like customer relationships, know- how, and a track record of innovation. In a knowledge company, you are paid to think; that’s where intangible assets come from.

Knowledge Worker 57

Knowledge Worker Learning Performance Support Cognitive 57

Jay Cross

FEBRUARY 12, 2013

Work and learning have merged. Knowledge work has evolved into keeping up and taking advantage of connections. As standalone companies realize that they’re really extended enterprises, co-learning with customers and stakeholders becomes important as everyone faces the future together. We learn on the job to do the job.

Diversity Training 95

Diversity Training Blended Learning Social Networks Performance Support 95

Jay Cross

JUNE 28, 2011

Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. Technology, be it web 2.0

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64

Jay Cross's Informal Learning

DECEMBER 10, 2008

convergence of knowledge, knowledge work, and learning. The group expects to pick up the discussion at Learning Technologies 2009 in London next month, perhaps continuing our talks in a public fishbowl context. “Using learning nuggets to help customers use products is much smarter.

Social Networks 36

Social Networks Social Network Organizational Learning Discussion 36

Jay Cross

DECEMBER 26, 2008

Peter Drucker said the purpose of business is to create and maintain a customer. A developer who says, “Here’s what we’ve got now, but something better is on the way,” forms a relationship of mutual self-interest with the customer. Beta empowers the customer to decide what’s good enough. Forever Beta appears in CLO magazine.

Social Networks 36

Social Networks CLO Mash-up Mashups 36