Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable.

eLearning Lesson: Custom Reports Made Easy

Trivantis

Here are two examples of the dashboards and reports that you can access straight from your desktop: Did I mention how easy it is to customize your reports and charts with drag and drop functionality? The post eLearning Lesson: Custom Reports Made Easy appeared first on Trivantis e-Learning.

Using Games to Improve Product Knowledge

Knowledge Guru

Product knowledge training is one of the most common types of training in many organizations. Some companies release multiple new products every month, whereas others have so many different products that getting new hires up to speed can turn into a nightmare. Customer Examples.

Top 5 Lessons Learned from the Moodle Upgrade Season

eThink Education

After hundreds of upgrades over the last several months, the eThink Support Team has learned a few valuable lessons about new features and the importance of planning for the Moodle upgrade season. Lesson #1: Upgrade Regularly. Lesson #2: Test sites are your friend!

State of the Front-Line Manager

how individual contributors perform, increases that show up in engagement, retention, and productivity. customer service group, shift managers in your retail. manager, talent developer, motivator, customer. productivity, engagement, and. State of the.

Drip-Feed (Schedule) Your Lessons!

LearnDash

TRUE Drip-Feeding of Lessons! Now when you build out your courses in LearnDash, you have the option to sequentially deliver the lessons to your users on a pre-set schedule. Add lessons. Determine when you want the lessons to become available.

Lesson 199

Using Sample Lessons in Your Marketing Funnel

LearnDash

You must help your customers avoid “being wrong” Good sales copy is a start for this process, but how are you overcoming people’s inherent fear of “being wrong”? Another technique you can use is offering sample course content (sample lessons) free of charge. I would highly recommend collecting an email address in exchange for access to the sample lessons so that you can add these leads to your marketing funnel, but that is up to you.

Sample 109

Improving Customer Experience With Online Training

Coassemble

What is Customer Experience and why is it important? At its core, Customer Experience is the lasting perception that customers have of your organization, as a result of every interaction they have had with your business.

Customize Your Classroom with Blended Learning

CourseArc

Personalized learning allows both a teacher and a student to customize the learning experience, and innovative education technology can be used to create these individualized learning opportunities. Every school district, every classroom, every teacher, and every student is different.

Break-Up Lesson Content with TOPICS!

LearnDash

Since our launch in January of this year, our main priority has been to create a product that is in touch with the latest elearning trends, and that is consistently enhanced based on community feedback. New Course Layer: Lesson Topics! Lesson Topic Progression.

Lesson 168

Micro lesson plan: How to make the best in 4 Steps

Ed App

In this article, Ed Microlearning’s Instructional Design team – which has created an inordinate amount of micro lessons and courses – give their advice on creating the best micro lesson plan. The 4 Steps to creating the best micro lesson plan.

mLevel’s Top 3 Learning and Development Lessons Of 2017

mLevel

From team member, Colin Daymude, Director of Product Marketing. In corporate training, I’ve found many of the business unit owners (sales, sales ops, operations, HR, compliance) wanted certain information to stick if it needed to be recalled quickly during critical performance moments like on a sales call, customer support or compliance determinations. From team member Clinton Sorrel, Customer Success Manager.

Lesson 107

Customer training your clients will love

Litmos

If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products there; you can get your devices fixed there; and there are scheduled Today at Apple programs — like a music lab, a photo walk, or kids' programs. . And customers love these programs.

Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.

Sizing Up an eLearning Lesson

Integrated Learnings

If you’re designing a one-week course, or even a partial day course, how do you divide its content into lessons? Intuitively, I used to define lessons by topic. Some lessons I’ve designed are as short as 15 minutes, while others are up to four hours. Conversely, an instructional designer I used to work with felt strongly that a lesson should be an hour, and he would look for ways to logically organize content into one-hour chunks. Why does lesson size matter?

Lesson 122

Five Lessons Learned from Prototyping

E-learning Uncovered

At Artisan E-Learning, we work with our clients to craft their own custom solution for their courseware needs. If you’re like us, you learn lessons about both the client and about your process during prototyping. Here are a few of the lessons we’ve learned over the years.

Once Is Not Enough: How to Playtest Custom Learning Games

Bottom-Line Performance

Version 3: We’re getting closer to the final product. Lessons for learning game designers: Make sure your choice of a competitive game or a cooperative game mirrors the real-world environment. Learning Design Learning Games serious games custom games game design learning game design

Games 226

A Trainer's Perspective on Making Corporate Training More Productive

Raptivity

We would explore the first-hand experience of a customer (Name Confidential) on how she made training more interesting for her organization’s employees. For the sake of remembrance, let’s call this customer Miss T. Miss T: If employees are disengaged, but technically fulfilling the requirement of being present for the training, they risk not learning the important lesson. For quite some time now, we have been focusing on how to make corporate training better.

4 Key Benefits of Custom eLearning Solutions

Obsidian Learning

So what does my laundry have to do with custom eLearning? Why get a custom shirt? And these are the big questions when it comes to deciding whether to go the custom vs. off-the-shelf route in Learning and Development. Custom eLearning solutions allow you to: 1.

The Ultimate Training Methods to Maximize Employee Productivity

TalentLMS

In the active training approach, in contrast, each lesson is always open to the interpretation and each session different. Both parties will act out work scenarios during the activity – like the learner trying to solve a customer issue, for example.

How to Animate Your Lesson Videos with eLearning Video Creator Kim Merritt

LifterLMS

Learn how to animate your lesson videos with eLearning video Creator Kim Merritt of the TheUrlDr.com. But if you don’t have a process to show on screen or a product to display, then students won’t want to watch the video.

7 Best Practices for Effective Custom eLearning Content Development

Obsidian Learning

In this post we’ll let you in on what we’ve discovered to be some best practices in navigating your way through custom eLearning content development. Create a Design Document for your Custom eLearning. Click here to see a sample custom eLearning design document.

The Client’s Critical Role in Custom Elearning Development

The Learning Dispatch

Recently I was asked about common issues for our clients to be aware of when contracting for custom elearning. Three Stages All Custom Elearning Projects Go Through. At its most basic level, creating custom elearning involves three stages: 1. Production.

Think Like a Start-Up, Act Like a Product Manager

CLO Magazine

In a typical start-up company (such as a modern software company), product managers direct the development of products. They are not programmers themselves, nor do they build or operate the product. Their job is to ensure an optimal product experience from start to finish.

Our 2013 Mantra for #mLearning: Simplify, Simplify, Simplify [Lessons from LinkedIn]

mLearning Revolution

Virtually every process and every product is being “ reimagined ” because of mobile. I think there’s an important lesson here for all us in eLearning transitioning to mLearning. First, I would like to wish you a Happy New Year.

Is eLearning the answer for customer training?

eFront

That’s all good and well, but what if I told you that you should also train your customers. Well, in this post, we’ll be focused on how a company can use eLearning to train their customers, and evaluate its benefits compared to traditional training. But wait… Training customers?

Product Review: EasyGenerator Rapid Content Authoring Tool

eLearning 24-7

Preview window can be seen in Chrome, IE, Firefox and Safari browsers, and when choosing preview will do so – based on your set criteria of what browser to do so (within the product). Workflow hierarchy when you build your courses, lessons, etc. Lessons. EasyGenerator.

Product Review – Adobe Captivate Prime LMS

eLearning 24-7

What is worse is that clients/customers who see high course completion actually believe that the learner is truly comprehending the information. If you are a fan of Adobe products and love Captivate the authoring tool or Connect, then having the LMS wouldn’t be out of the question.

The 2-Word HR Lesson United Airlines Taught Us

Training Industry

customers.” United’s handling of and initial response to these incidents reinforces a two-word HR and management key – customer success – with huge implications for those in HR, management or customer-facing roles. Why is Customer Success So Important? “If When I hired my VP of product, I made him own customer success because I felt I couldn't trust his product roadmap unless he had full transparency into how our customers were using our product.”

How eLearning Software Can Boost Productivity During L&D Implementation

ProProfs

They can provide a major boost to productivity during L&D implementation. With features like branching scenarios available in e-learning software, learning and delivery plans can be customized to a whole new level.

The Learner, 70:20:10 and Customer Experience

Wonderful Brain

And not to hold you in suspense, I am advocating we begin to think of learners as customers and every aspect of the learning experience as a customer experience. In the customer experience (Cx), world companies look at their service by way of touchpoints.

Product Knowledge Training Best Practices: A Day in a Retail Showroom

CommLab India

He went on and started explaining about a few products from the whole lot that were ideal to meet my requirements. Only after he was clear with my requirements, he started introducing me to the products. Depending on the customer persona, the sales reps know which product to promote.

Online training practices destined to increase employee productivity

eFront

Increased productivity has been a constant goal for modern economies ever since the early days of the Industrial Revolution. These days, on the other hand, well into the era of the Knowledge Economy, increased productivity mostly means working smarter.

The Tale of a Product Training Manager and His 100 Slide Online Course

CommLab India

Jim is the product training manager of a large pharmaceutical company. Recently, he published a 100 slide PowerPoint presentation, used in classroom training sessions, as it is, online, to impart product training to his sales staff. Training Solutions Product Training

Five Ways A Custom eLearning Solution Can Improve Your Corporate Training ROI

Obsidian Learning

While custom eLearning can have a higher initial cost, it can be well worth it given the advantages providing unique content can offer. Here, we will review some strategies to boost your corporate training ROI by employing custom eLearning solutions.