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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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Use Crowdsourcing to Improve Products, Design New Products, or Solve Problems

Raptivity

This method, called crowdsourcing , is defined by Wikipedia as “the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community rather than from traditional employees or suppliers.” The products are released based on fan submissions.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” AMS- An Association Management System or AMS is the association membership equivalent to a company’s Customer Relationship Management System (CRM).

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The $2 Whiteboard Shows Power of Peer-to-Peer Learning | Social.

Dashe & Thomson

Blog, including “Collaborative Learning Lessons from Wikipedia (and Small Insects)” and “The $2 Whiteboard Shows Power of Peer-to-Peer Learning”, while a core curriculum of base training material is essential to spark the learning process [.] Download the whitepaper » Blog this! Properly d. Download the whitepaper » Blog this!

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Online Video: the Perfect Social Learning Tool? | Social Learning Blog

Dashe & Thomson

Instructional designers would be wise to become versed in basic video production, since its utility and ubiquity as a learning tool will only continue to grow. But why is video so much more effective at accelerating innovation than, say, print – or even eLearning? Download the whitepaper » Blog this! Properly d.

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What is Radical Collaboration?

Webanywhere

Increased productivity: When people feel empowered and engaged, they are more likely to be productive. The Wikipedia project is another example of radical collaboration. Wikipedia is a free online encyclopedia that is written and edited by volunteers from all over the world. This can lead to better decision-making.

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Leveraging the Law of the Few to Manage Change in the Workplace.

Dashe & Thomson

Cluing these people in on your project early and often can go a long way in causing a workplace epidemic. Nevertheless, next time you are leading a change initiative, ask around to determine where these socially gifted people are located, and actively engage them on your project. These are your early adopters. Properly d.