Wed.Apr 25, 2018

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The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. How is such a huge gap in perception possible? Well, many service teams simply don’t have the customer support skills to understand what customers actually want. An even more startling figure is that up to $62 billion of business is lost annually because of poor service.

Support 69
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9 Pros and Cons of Self-Hosted E-Learning

LearnDash

Where is the best place to sell online courses: your own website, or an e-learning platform? For many online educators, the first decision they have to make is whether to build their new online course on a hosted e-learning platform such as Udemy or Thinkific, or host it themselves on their own website using a self-hosted solution such as LearnDash or some other WordPress-friendly LMS.

Hosting 149
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Elearning Retention Strategies That Will Improve Your Company Training

Designing Digitally

The elearning goals of organizations are to increase value and reduce cost. Learners forget most of what they learn within the first 48 hours of learning. But, there is a pattern to it. They may forget the concepts taught, but they will remember certain nuggets of information and examples. That pattern must be gauged, while designing eLearning training solutions.

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5 Ways Using Mobile Learning Creates High Performing Teams

Infopro Learning

This article explores today’s workforce training challenges and outlines how mobile learning drives high engagement and productivity. In today’s globally-connected business landscape, employees are being asked for more than ever, in less time. We’re working longer hours across time zones, we’re producing more and with the availability of mobile devices, we’re always on.

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Experience the Benefit of Fully Trainable AI-Powered Learning Companions

As a training manager looking to amplify your team's results, Knowledge Avatars are the next level. Beyond mere chatbots, Knowledge Avatars are companions, interactive tutors ready to educate the urgent information your team needs to excel in their roles. Knowledge Avatars are versatile and adaptable personal coaches! They can be customized with your company's knowledge via a simple upload of your data.

Our readers want you
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SMEs for Design

Clark Quinn

In thinking through my design checklist, I was pondering how information comes from SMEs, and the role it plays in learning design. And it occurred to me visually, so of course I diagrammed it. The problem with getting design guidance from SMEs is that they literally can’t tell us what they do! The way our brains work, our expertise gets compiled away.

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More Trending

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Create Beautiful Custom Dropdown Menus With jQuery—Storyline Edition

eLearning Brothers

I am sure one day soon Articulate will push an update that empowers us with dropdown (select) menus. But in the meantime, if you are like me you have probably avoided building them—it takes so many layers and triggers. But sometimes it really just makes sense to use a dropdown menu! I decided to build one using jQuery (JavaScript). Right away you should know that this solution is limited to Storyline’s HTML5 output.

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Command-And-Control Leadership is Stifling Your Company

The Performance Improvement Blog

. Most companies (and governments) today are managed in a command-and-control style of leadership that prevents them from becoming high performing, sustainable organizations. Although command-and-control is our natural tendency as leaders, we must resist this temptation for the sake of our companies and their employees. . The command-and-control style of leadership is defined as: …a style of leadership that uses standards, procedures, and output statistics to regulate the organization.

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Our Manifesto Workshop Process

Wisetail

The process of creating a manifesto is about identifying what matters most to your company. We created a process to identify and prioritize core themes, ensuring we got to the heart of what matters most to our company. The post Our Manifesto Workshop Process appeared first on Wisetail LMS.

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Command-And-Control Leadership is Stifling Your Company

The Performance Improvement Blog

. Most companies (and governments) today are managed in a command-and-control style of leadership that prevents them from becoming high performing, sustainable organizations. Although command-and-control is our natural tendency as leaders, we must resist this temptation for the sake of our companies and their employees. . The command-and-control style of leadership is defined as: …a style of leadership that uses standards, procedures, and output statistics to regulate the organization.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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6 eLearning Trends To Watch For In 2018

eLearning Industry

From the latest technological advances to bite-sized strategies for reaching busy employees, here are 6 cutting-edge eLearning trends to watch out for in 2018. This post was first published on eLearning Industry.

Trends 101
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Marie Callender’s Joins Sister Brand with DiscoverLink Talent Launch

discoverlink

Last September, Perkins launched the DiscoverLink Talent learning management system (LMS) and DiscoverLink Content Library courses, and now their sister brand, Marie Callender’s, has joined the DiscoverLink family. Marie Callender’s rolled out the LMS and library courses in March to 31 stores. Marie Callender’s is a 92-unit family dining restaurant with a bakery and frozen food supplier of pies and comfort food.

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Create Habits Among Your Learners To Set Them Up For Lifelong Success

eLearning Industry

Habits are an action that requires minimal motivation or effort to complete. The idea is over time; a habit will slowly build on top of itself and result in something significant. This post was first published on eLearning Industry.

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Using Challenges to Drive Employee Performance

Gameffective

Employees have a lot of things competing for their attention. As managers we want them to focus on what’s important. On top of that, we want to guide our workforce towards the right activities and behaviors (or learning activities) which will help them be more efficient and effective in their work. Challenges are a great tool for that. They enable us to carve long and mid-term goals into short-term activities and achievable targets.

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Modernizing Hiring: The Rise of Contingent Recruitment in 2024

The job market is changing fast, and to stay ahead, your hiring strategy needs to be flexible. With recent economic shifts, more companies are turning to contingent workers for their adaptability and cost savings. In fact, 32% of businesses are already prioritizing contingent over traditional full-time positions. Curious to learn more? In our new guide, you'll discover: The major benefits of incorporating contingent workers into your team.

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All About Flipped Classrooms And Why Teachers Should Adopt The Concept Now

eLearning Industry

Flipped classrooms have seeped into the eLearning fabric and are fast-becoming an integral part of the industry. Here, we see what exactly flipped classrooms entail for eLearning, and why they are turning out to be such an effective tool. This post was first published on eLearning Industry.

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‘Alexa, How Did I Do Today on Sales Calls?’

CLO Magazine

Our workplaces will soon have a range of smart speakers, responsive mobile devices and chatbots — all for providing employees with rapid answers to questions or performance support elements. Employees will be able to ask a question verbally or type a query and get an immediate response. This “pull” level of response from speakers, cell phones, computer devices and even corporate phone systems will mirror the rising nature of smart speakers in our homes.

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How 3 Learning And Development Pros Boosted Engagement

eLearning Industry

Follow our unconventional article to learn how 3 L&D pros boosted their employee training engagement through 5 steps. This post was first published on eLearning Industry.

Develop 65
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5 benefits of continuous staff training in the workplace

Learnbrite

5 benefits of continuous staff training in the workplace. Regular training in the workplace is not just about building up the skills within a business in an effort to improve a company’s bottom line (although this is an obvious perk); it’s also about a lifelong education ethos that will satisfy the natural curiosity innate to the character of all human beings.

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11 Tips to Drive Learning Content Consumption

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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Culture And Growth: How SoulCycle Scaled And Succeeded

eLearning Industry

How to scale and succeed like Wisetail client, SoulCycle, that is now a successful, fast-growing organization with exceptional culture and growth. This post was first published on eLearning Industry.

Culture 60
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Help – my captivate course doesn’t resume in talent LMS after using a button to access

Adobe Captivate

Hi – I’m new to captivate and I have built a course which contains buttons to link to resources that might be useful to some learners. When I publish and upload to Talent LMS, clicking the button opens a new window to the resource. When I close the resource, I get this error message and can’t resume the course. Is this a setting I need to review in captivate?

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How To Select A Learning Management System That Meets Your Unique Training Requirements

eLearning Industry

With too many vendors offering learning platforms for hosting and managing learning solutions, how do you know which one is right for your training needs? Read this article for pointers on the selection. This post was first published on eLearning Industry.

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3 Qualitative Metrics for Measuring Learning Return on Investment

D2L

As customer needs evolve and the speed of change increases, organizations are constantly having to do more with less and that’s made return on investment … Continued. The post 3 Qualitative Metrics for Measuring Learning Return on Investment appeared first on D2L.

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Quickly Create Personalized Learning Experiences that Work

How can we actively engage learners 24/7, on their level and according to their interests, while respecting their learning styles? It’s not impossible. In this guide: Explore how to transform traditional, one-way videos into two-way interactive learning experiences Understand different types of artificial intelligence (AI), including - Generative vs.

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iSpring Suite 9: Fast Toolkit For Creating eLearning Slides, Quizzes, And Videos

eLearning Industry

iSpring Suite 9 introduces the new video studio to help eLearning developers produce a comprehensive set of video-based learning materials. The new version adds twice as many eLearning scenarios keeping content authoring process streamlined and easy. This post was first published on eLearning Industry.

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How Safety and Compliance Training Can Empower Your team

Coreaxis

For some industries, training is an essential part of ensuring that your organization is up to code or maintains a certain status. Compliance training helps to maintain the highest standards for your industry. This type of training is crucial as it provides knowledge and information to employees to ensure they understand and follow applicable laws, industry specific regulations, and internal policies that apply to their daily roles and procedures.

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3 Key Benefits Of An Extended Enterprise LMS

eLearning Industry

Why could an extended enterprise LMS be better for your training business instead of a normal LMS? Let's take a look at the key benefits of an extended enterprise LMS. This post was first published on eLearning Industry.

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How Safety and Compliance Training Can Empower And Secure Your team | CoreAxis

Coreaxis

For some professionals, training is an essential part of ensuring that your organization is up to code or maintains a certain status. Compliance training helps both your employees and your company maintain the highest standards for your industry. This type of training is crucial for many reasons– one of its main goals is to provide knowledge and information to employees so they understand and follow applicable laws, industry specific regulations, and internal policies that apply to their d

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10 Questions to Ask Before Buying an LMS

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

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Giving Training A Boost: New Tools To Enhance Your Learning Program

eLearning Industry

An eLearning professional is only as good as his or her best tools. Along with Learning Management Systems, there are many incredible tools to enhance your learning program. This post was first published on eLearning Industry.

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Pivot: Tone and Its Role in Training Effectiveness

LearningGuild

Pivot: Tone and Its Role in Training Effectiveness. joanne-astorga. Wed, 04/25/2018 - 01:00.

Roles 40
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7 Deadly Myths of Microlearning

Learning Rebels

Why are these particular microlearning myths deadly? As you all know, I’ve been around this microlearning block a time or two. Here is a post I wrote on Microlearning being the “IT” buzzword. There are some things that ever changing, the different types of tools, or even microlearning applications. Some myths are harmless. Finding a pot of gold under the rainbow, who DOESN’T want to believe that?