The Customer Support Skills You Need To Teach Your Team
TalentLMS
APRIL 25, 2018
As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. How is such a huge gap in perception possible? Well, many service teams simply don’t have the customer support skills to understand what customers actually want. An even more startling figure is that up to $62 billion of business is lost annually because of poor service.
Let's personalize your content