“It’s new, so everyone needs training on it.” Nope.
Making Change
DECEMBER 18, 2018
“We’re introducing something new,” your client says. “So of course everyone needs to be trained on it.” Hmmm. Really? Maybe your client is thinking this: “This new thing is so bizarrely new that no adult Earthling could possibly figure it out without formal training.” Or maybe they’re really thinking this: “This new thing is a pain in my neck and I don’t know how to introduce it.
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