Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. We often think of customer service employees sitting at a support center fielding calls or tackling returns, exchanges, and general complaints from behind the counter.

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Compliance Training Customer Service Mobile Learning Services 64

Hurix Digital

JULY 19, 2023

Educators are also benefiting thanks to game-based assessments that provide opportunities for interactive assessments, formative assessments, and summative assessments. Read on to learn about 10 types of game-based assessments, and 10 ways educators can use them to evaluate student learning and progress.

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Evalution Assessment Games Metrics 52

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. These courses cover fundamental knowledge that your team will need to operate your hotel as effectively and as safely as possible.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Hurix Digital

OCTOBER 18, 2022

Modern-day cloud-based SaaS (Software-as-a-Service) LMS platforms do not require installation, maintenance, or upgradation. Knowledge Retention: Proper reinforcement is essential for keeping learners interested in the subject. LMS platforms simplify knowledge management by providing easy access to a massive knowledge base.

LMS 52

LMS Platform Open Source Scanning 52

Integranxt

NOVEMBER 14, 2023

Journals and publishers not only disseminate knowledge, but they also serve as gatekeepers of what academic information reaches the world. The global academic industry relies on them to uphold the integrity and quality of research for the advancement of knowledge. Here’s a checklist to ease the process for authors.

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Journal Quality Guidelines Compliance Training 52

Ed App

DECEMBER 14, 2022

This is made possible with its Content Creation Services, where they’ll develop and design the learning materials from your documentation. . Content Creation Services. Keep your team aligned with all the important information using a knowledge sharing platform. Multiple file formats. Course design and formatting.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Ed App

MARCH 16, 2022

We’ve listed our recommended Udemy alternatives so you can explore more eLearning approaches or formats other than Udemy’s long, video-based courses. Unlike Udemy which offers video-based courses, EdApp develops its courses for improved retention and convenience through a gamified microlearning format. Knowledge base.

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Alternatives Virtual Classroom Diversity Training Compliance Training 52

Kitaboo

MAY 16, 2024

With KITABOO, you can monitor your progress, explore new concepts, and expand your knowledge base with ease. Also consider: The format and source of eBooks available for the eReader, as well as the connectivity and compatibility options it offers. Save money on books Using eReaders can save you money on books.

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eBook Library Simulations Multitasking 52

Learning Pool

DECEMBER 8, 2023

Artificial Intelligence can analyze your organization’s employee data, combine them with your services and overarching goals, and quickly provide a rundown of the specific skills needed for each position. Especially when we consider that there are various types of skills, such as soft, technical, or industry-specific.

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Skills Simulations Metrics Performance Support 108

Hurix Digital

JULY 9, 2023

Together they can provide more accurate and efficient automation powered by an informed knowledge base. Tackling Complex Data RPA works best on structured data that adheres to predefined formats. Accurate task completion contributes to quality services and higher customer satisfaction. This is where AI complements RPA.

Cognitive 40

Cognitive Roles Flash to HTML5 Conversion Pattern 40

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Product Knowledge Training Objectives (and Use Cases).

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Kitaboo

FEBRUARY 21, 2024

DRM systems help you implement various monetization models, such as pay-per-view, subscription-based services, or digital purchases. There should be ample FAQs, chatbots, knowledge base articles, and user forums for self-service troubleshooting and user assistance.

Digital 59

Digital Authoring Tools Software Management 59

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Product Knowledge Training Objectives (and Use Cases).

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ed App

NOVEMBER 9, 2022

EdApp’s Briefcase feature allows you to attach additional learning materials, resources, and records of any file format alongside the courses. Product training platforms can come in the form of knowledge base software. Product training includes a lot of information and it’s easy to overwhelm your team with documents.

Authoring Tools 40

Authoring Tools Platform Productivity Product 40

Appsembler

JULY 17, 2023

Gain insights into the final decision-making process, implementation planning, and negotiation of contracts and service-level agreements (SLAs). Evaluate the vendor’s support channels, such as email, phone, live chat, or a comprehensive knowledge base. Can the LMS support various types of content formats (eg.,

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vendor LMS Case Study HIPAA Training 52

learnWorlds

JANUARY 22, 2024

It provides a user-friendly and customizable platform for individuals and businesses of all sizes to sell products and services. It’s ideal for small to medium-sized businesses, entrepreneurs and startups, brick-and-mortar retailers, artists and creatives, digital product sellers, and service-based businesses. ’ – Mohit C.

Authoring Tools 59

Authoring Tools Platform Digital Productivity 59

Learning Pool

JANUARY 16, 2024

There are three main types of learning objectives for corporations: Knowledge-based: These concentrate on imparting information, facts, and knowledge to deliver a better understanding of the organization’s products and processes. The audience is not only the product team but also marketing, sales, and customer service.

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Corporate Learning Compliance Training Diversity Training Performance Support 52

Learning Pool

JANUARY 16, 2024

There are three main types of learning objectives for corporations: Knowledge-based: These concentrate on imparting information, facts, and knowledge to deliver a better understanding of the organization’s products and processes. The audience is not only the product team but also marketing, sales, and customer service.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

Epilogue Systems

MARCH 23, 2023

A survey may be used by customer service teams to determine their organization’s NPS, which is a measure of how likely a customer is to suggest a product to a friend or colleague. Skills Customer service representatives frequently assist irritated and anxious clients in solving challenging issues. Net Promoter Score (NPS) (NPS).

Custom 52

Custom Metrics Adoption Adopt 52

WhatFix

FEBRUARY 23, 2023

Aside from the above-mentioned types of handover documentation, you might also encounter different ones, such as succession plans , sales-to-service handoffs, and financial handovers. the format of each deliverable. For example, operations manuals and documentation will typically be in a document format such as PDF or.doc.

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Templates Help Create Case Study 52

Plume

DECEMBER 8, 2021

If you do, then scaling up your service in its current form is going to cost a lot more than it needs to, or will take longer as your team scrambles to keep up with demand. Check out our LMS Analytics Service. Automate your support with a self-help knowledge base. “I Organisations. Stop juggling CSV files! Get in touch.

LMS 52

LMS Website Learning Management System Coaching 52

TalentLMS

MARCH 15, 2019

A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. We also improved UI & UX across the ticketing system and Knowledge Base. Ticketing System. Micro-stats.

Scanning 75

Scanning Micro-Learning ILT SCORM 75

eLearningMind

JULY 21, 2023

Simulations don’t really make sense when eLearning is knowledge based only. Instead, compliance training is one of those knowledge-based or “need to know” tenants of onboarding, so information-based delivery methods are usually more appropriate.

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Simulations Compliance Training HIPAA Training Corporate eLearning 52

Epilogue Systems

OCTOBER 25, 2022

Unfortunately, conventional ways of educating personnel to use these tools, like classroom instruction and unstructured knowledge bases, may not be sufficient to prepare them to use such complicated software. Users choose the instruction format that best suits them, which helps shorten the time needed to become proficient.

Metrics 52

Metrics Adoption Adopt Digital 52

learnWorlds

JULY 6, 2022

Providing great client service also improves the chances of getting a referral. Still, service supersedes many things. Employees can access an interactive knowledge base with peace of mind, providing asynchronous learning even when they work remotely. By doing so, you are able to retain more clients.

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Compliance Training Blended Learning Benefits eLearning 103

Appsembler

FEBRUARY 13, 2024

Maybe you’re looking for a platform to accommodate your specific course formats and integrate with your current tech stack. You can pay a monthly subscription to a fully managed service partner who handles hosting, maintenance, updates, and customization. Appsembler offers comprehensive support services for Open edX.

Open 52

Open Platform Open Source Association LMS 52

IT Training Department Blog

NOVEMBER 13, 2023

It can be used for a vast number of things but it’s particularly helpful for learning & development and corporate technical training specifically At its core, a DAP is a Software as a Service (SaaS) typically that sits on top of your company’s software. This is a Pendo walkthrough that has the user perform the action.

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Adoption Adopt Digital Platform 116

fewStones

APRIL 9, 2023

In order to create an engaging training video, you will need to choose a format. In the same way, different formats facilitate different types of knowledge sharing. In the same way, different formats facilitate different types of knowledge sharing. Interactive videos are a relatively newly emerging format.

Authoring Tools 52

Authoring Tools Interactive Video Guide 52

learnWorlds

APRIL 4, 2023

Company growth – employees perform better and are more productive, which reflects in every aspect from the quality of your product or service to customer experience. Knowledge base : create clear company guidelines and training materials and store them in a cloud location everybody has access to.

Guide 116

Guide Authoring Tools Blended Learning LMS 116

Ed App

JANUARY 25, 2021

They offer custom integrations for companies that require specific configurations and update to current integrations over time based on the feedback they receive from customers. Ipix LMS does not limit the courses that we can create, and it supports formats such as PowerPoint, video, SCORM files, 3D videos, CSV files, and PDFs.

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Solution LMS WizIQ Totara 52

Infopro Learning

NOVEMBER 3, 2020

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. The third key component was interactive learning formats. Part 3: Interactive Learning Formats.

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Sales Knowledge Productivity Product 419

WhatFix

MAY 11, 2023

In-person group training sessions for soft skills training like customer service, team-building, and client management. Some key components of employee onboarding include: Functional training to provide an overview of the organization’s products/services, clients/customers, and organizational structure.

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Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

learnWorlds

JULY 14, 2022

It is frequently updated with new services and features. On top of that, it has an online community with a range of forum activities and a knowledge base with guides and articles you go through whenever you need help using the tool. It has 24 different training formats and 15 ways to check knowledge.

Authoring Tools 116

Authoring Tools eLearning Tools Authoring Compliance Training 116

Lemonade

SEPTEMBER 10, 2019

For example, if you are creating a course on customer service skills, you probably don’t want to use a lot of quiz format games. The format of the role-play game is better suited to the content in this case because it’s soft-skill based.

Cognitive 41

Cognitive Quiz Training Train 41

Lemonade

SEPTEMBER 10, 2019

For example, if you are creating a course on customer service skills, you probably don’t want to use a lot of quiz format games. The format of the role-play game is better suited to the content in this case because it’s soft-skill based.

Cognitive 40

Cognitive Quiz Training Train 40

Ed App

OCTOBER 25, 2021

As each course comes in a microlearning format, EdApp has got you covered with their bite-sized content for enhanced knowledge retention, perfect for learners with short attention spans. With EduMe , learners can access training anytime, thanks to its mobile-friendly, microlearning format. Features: Course builder.

Authoring Tools 52

Authoring Tools Tools Course Compliance Training 52

Interactive Services

JANUARY 15, 2019

Self-service activities such as using hotline/reporting tools or finding relevant compliance information on the intranet or in the company’s knowledge base. Written by Gabriel Szaszko, VP Performance & Compliance Solutions, Interactive Services.

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Compliance Training Global Compliance Diversity Training 40