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Top 3 ways an intelligent learning platform helps you implement your best customer service training ideas

Matrix

Good customer service is key to a successful business. However, offering an excellent product or service is not enough to ensure customer satisfaction. So, learn more about how to implement your best customer service training ideas and what the intelligent learning platform (ILP) can do for your training strategy.

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Self-Service Learning – What we need to think about

Connect Thinking

ASTD’s December 2011 T&D Magazine features a discussion on Self-Service Learning (by Patricia A McLagan), and the role of L&D to “help learners make learning more effective, efficient, productive, innovative and fun” (pp 37). YouTube, online forums, Instant messaging etc).

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The Return of the (Digital) Native | Social Learning Blog

Dashe & Thomson

Textbooks, blackboards, and overhead projectors remain the tools of choice for many teachers, at a time when their students are geared to learn from iPads, PowerPoint, and instant messaging. The result is a lost message, and a lost opportunity. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

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A Beginner’s Guide to LMS Troubleshooting Like a Pro

Reflection Software

And while you're on the phone, you get an instant message from a colleague asking if you've gotten the error reports yet. Something isn't working in your LMS and completions aren't being tracked. Before you can even log in, you're getting a phone call about a similar issue.

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A new workforce reality: “remote first” work

OpenSesame

Seize the opportunity and invest in instant messaging software for your employees such as Slack. . Choose a time in the day that you’ll turn off the computer and put your phone, at least email and instant-messaging, in do not disturb mode. An employee can’t walk over to their colleague or manager and ask a question.

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How Content Digitization and Creation Can Help You Manage Your Documents More Efficiently

Hurix Digital

How to Digitize Your Documents in 5 Easy Steps How to Choose the Right Content Digitization and Creation Service Provider Conclusion What is Document Digitization, and Why is it Important? Use various online tools and platforms to share and access your documents, such as email, instant messaging, video conferencing, etc.

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Microsoft Teams is coming- are you ready?

OpenSesame

for their instant messages and video conferences, so why do it? You might start your day off by sending some instant messages to your manager, then run up a video conference call that you record and save in your Team, and finally start a. But Microsoft has declared that July 31, 2021 will be the definitive. You can add a.