Infopro Learning

NOVEMBER 10, 2022

Corporate learning strategies are frequently aligned with overarching business objectives, providing employees with guidelines to learn and work toward those objectives. Ensuring that the L&D investments pay off by designing training around what the employees find valuable and effective is imperative. Improving productivity.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Infopro Learning

APRIL 15, 2024

The modern workplace is a whirlwind of change, demanding companies and their employees to adapt and acquire new and relevant skills constantly. These intelligent assistants, powered by clever algorithms and natural language processing, are transforming how organizations support on-demand employee training.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Dynamic Pixel

JULY 17, 2023

Look no further than eLearning content development companies! In this blog post, we’ll dive into how eLearning content development companies are revolutionizing education and why they’re becoming increasingly popular among students and professionals alike. One such company is 2U. One such company is 2U.

Content Developer 52

Content Developer Diversity Training Companies Education 52

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

Customer Service 75

Customer Service Services Solution Custom 75

Infopro Learning

DECEMBER 22, 2021

As the pandemic hit the world in 2020, businesses across every industry faced several challenging consequences. This article will examine the ways banks can leverage finance training programs to reskill their employees. Such training programs will also help equip employees with general, critical, and enhanced skills.

Program 419

Program Training Train Learning Objects 419

Designing Digitally

OCTOBER 8, 2021

Excellent customer service can be hard to come by these days. Companies, executives, and managers are shifting their mentalities, how they do business, and how they hire and retain staff. This is particularly true due to the recent ongoing pandemic and the rise of the gig economy.

Customer Service 94

Customer Service Services Custom Training 94

Hurix Digital

JANUARY 6, 2023

A substantiated framework of adequate workflow for transforming your business on the digital platform is necessary. Whether your business is a progressive small-scale start-up or a fully-fledged developed enterprise, all businesses’ basic foundation is laid down on customer satisfaction.

Customer Service 52

Customer Service Custom Services Diversity Training 52

TOPYX LMS

MARCH 12, 2018

When a customer has a good experience with a company, he or she tells about 9 people on average. 1 This means that great customer service is one of the most effective (not to mention free) modes of advertising for businesses. 2 Clearly, the power to build up or tear down a business is in the hands of customers.

Customer Service 113

Customer Service Services Custom LMS 113

Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

Customer Service 40

Customer Service Conversation Services Custom 40

Infopro Learning

OCTOBER 25, 2021

An effective way to help businesses increase their profits is by ensuring that their sales teams are well trained. Conducting finance training programs to boost sales proficiency has become an essential aspect in taking any business forward. Delivering Finance Training Programs for Sales. Consultative Prospecting.

Sales 419

Sales Diversity Training Program Case Study 419

ej4 eLearning

DECEMBER 12, 2019

We know it’s more costly to gain a new customer than it is to retain a current one. Customer care, customer relations, or customer service are synonyms for the teams responsible for protecting this part of the business.

Customer Service 98

Customer Service Services Custom Teams 98

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Ed App

MAY 21, 2021

Have you looked at the contents of your customer service training manual lately? That’s because the definition of “great customer service” is always evolving. Your employee training needs to evolve with it. Sign up for Free and Start Using The Best LMS Platform for Your Customer Service Training.

Customer Service 59

Customer Service Services Custom Guide 59

Capytech

APRIL 14, 2021

How to Improve Customer Service with E-Learning. Providing good customer service is critical to business success for almost all companies. Good customer service is not a given, though, and it doesn’t happen by accident. Instead, it requires good customer service skills.

Customer Service 116

Customer Service Services Custom Metrics 116

Integranxt

DECEMBER 26, 2023

Conversational AI : a term now synonymous with cutting-edge customer service. This innovative technology is not just a fleeting trend but a fundamental shift in how businesses interact with their customers. In the realm of customer service, Conversational AI is becoming indispensable.

Customer Service 52

Customer Service Conversation Services Custom 52

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Infopro Learning

MAY 7, 2020

Another 68% of employees reported that employee development is a company’s most important policy (1). Quality training can also have a significant impact on a company’s profits. In fact, it has been found that companies who successfully invest in employee training can see up to 24% increase in revenue (2).

Problem 294

Problem Learning Objects Business Learning Objectives 294

Infopro Learning

JANUARY 26, 2021

The last year had seen some extraordinary business shifts that were not expected for a very long time. While the insurance business was already undergoing a lot of significant changes before the pandemic, the novel Coronavirus added to the challenges that were underway. Improved Tech Fluency. Bolstering Cyber Security.

Cyber Security Training 419

Cyber Security Training Business Digital Security 419

Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

Consulting 416

Consulting Custom Organization Create 416

Ed App

MARCH 15, 2021

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products. The course is not generic.

Customer Service 52

Customer Service Services Free Custom 52

Professional Online Learning | ecadema

MAY 10, 2022

There can be lots of benefits of virtual instruction but when it comes to on-the-job training, it is certainly going to be beneficial in the best possible way for the company as well as the skills of the employees. What are the reasons for providing employees with on-the-job training?

Customer Service 52

Customer Service Job Services Custom 52

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Solution Highlights. The process begins with in-depth planning.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Jigsaw Interactive

MAY 18, 2022

As a consumer, when was the last time you walked out of (or disconnected from) a business transaction with a smile on your face because your experience was entirely pleasant and exceeded your expectations? Businesses risk $494 billion as a result of serious customer problems. Customers Have Nowhere Else to Go. Statistics.

Customer Service 52

Customer Service Services Custom Statistics 52

Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Given our current climate in a post-COVID world, remote work and, in turn, remote training has become a decided mainstay. Here are 10 customer service remote training activities.

Customer Service 52

Customer Service Activities Services Custom 52

LearnDash

JUNE 17, 2021

Is online training for businesses worth the investment? Many businesses have ample need for more efficient training, whether it be for new hires, continued learning, or leadership development. For some organizations, outsourcing training to a community college or special seminar course may be the best option.

Compliance Training 283

Compliance Training Online Learning Business Online 283

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it So determined, in fact, that the company made it a top business priority. As a first step, BT decided to conduct a survey to find out what its customers wanted. it is absolutely critical.

Customer Service 160

Customer Service Services Custom microlearning 160

KnowledgeCity

JANUARY 10, 2024

While it may seem like common sense, many companies are now implementing etiquette training for new hires. Nearly 45% of companies currently provide office etiquette training, and an additional 18% are planning to introduce it by 2024, as revealed in a recent ResumeBuilder report. What Does Etiquette Training Include?

Companies 98

Companies Compliance Training Social Media Training 98

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

TOPYX LMS

JUNE 25, 2019

Retail employees help generate a large portion of a business’ revenue by helping shoppers find what they need, suggesting additional purchases, and providing exceptional customer service. Those services can help retail companies improve key metrics like:

Metrics 186

Metrics Business Customer Service Tips 186

Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase. That can help reduce miscommunication.

Customer Service 52

Customer Service Services Custom Skills 52

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

Inkling

MAY 9, 2016

At Inkling, enabling operational excellence for enterprise companies is what we’re all about, and helping them deliver first-rate customer experiences is key. So when we came across Forbes’ blog post identifying five crucial customer-centric employee traits , we were intrigued. Operational Excellence. Employee Productivity.

Metrics 100

Metrics Customer Service Services Custom 100

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Learning Pool

JUNE 6, 2023

We’re delighted to have been named one of Training Industry’s ‘Top Custom Content Development Companies’ for 2023. Recognition as a ‘Top Custom Content Development Company’ is an improvement on our previous position as a ‘Custom Content Development Company to Watch’ which we have held for the previous two years.

Content Developer 80

Content Developer Blended Learning Companies Industry 80

Hurix Digital

NOVEMBER 23, 2023

Do you want to make your company global? Do you want to tap into new opportunities and grow your customer base? If yes, then you need to localize your products, services, and content. Translation and localization services mean the process of adapting them to the language, culture, and preferences of your target audience.

Internationalization 52

Internationalization Global Services Companies 52

Jigsaw Interactive

MAY 21, 2022

You don’t have to be a mathematician to understand that losing customers costs money and is generally bad for business. And you don’t have to be a psychologist to understand that poor customer service equals unhappy customers equals lost customers. How to Prioritize Customer Service.

Customer Service 40

Customer Service Services Cost Custom 40

Overnite Software

MAY 29, 2019

When researching and making decisions on software that fits your particular company’s needs, pay careful attention to the level of customer service you will be receiving. Top-notch software is important, but customer service is just as important in the SaaS (Software as a Service) business model.

Customer Service 72

Customer Service Services Software Custom 72