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Learning Pool celebrates five years of success at Stevie® Awards for Sales and Customer Service 

Learning Pool

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. Global SVP, Customer Success, Kate Yulis said, “At Learning Pool, we’re committed to providing a world-class customer experience.

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Why Compliance Training is a Must for Finance Industry?

Infopro Learning

Employees working in banks and other financial institutions need to undergo adequate training to learn, apply, and adhere to the industry compliances. The Finance industry may find it challenging to provide effective compliance training. Why is Compliance Training Essential? Comprehensiveness. Timely Delivered.

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10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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12 Best Skills That are Necessary for Customer Service Training

Learning Everest

Customer service training is the training and upskilling of the customer service team to improve the support they can provide and thereby increase overall customer satisfaction. It is an ongoing process of growth throughout an agent’s time working in customer service.

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What is SOC2 Compliance?

Paradiso

Have you ever wondered how companies keep your personal information safe when you use their services online? Well, that’s where SOC 2 Compliance comes into play. SOC 2 Compliance is a set of cybersecurity rules and practices that companies follow to make sure they’re doing a great job at keeping your data secure.

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How to improve customer service training programs?

Creativ Technologies

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Cost: Free. Key Features: . Microlearning.