Customer Service ILT Performance Support Services 
Dashe & Thomson
JANUARY 21, 2011
I like to imagine performance support as an Exobrain … (and, of course, that I am one of the smart people in learning … guess I will have to ask Simon about that.) Which is probably about right … I like to think we’re building a better Exobrain. Rob Mueller: Great post on using games as a training device. Properly d.
Dashe & Thomson
MAY 8, 2011
The Learning Circuits Big Question for May is: How do we need to change in what we do in order to address learning/performance needs that are on-demand? In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea. This month, it is time for me to stop lurking and throw in my two cents.
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Dynamic Pixel
AUGUST 30, 2022
Another investment is when companies are adapting new technologies to their products and services. Most readers prefer Arial as the font for body writing, as it is a modern, sans-serif font that performs well. Determine what kind of services they offer, their size and scope, and how much they charge for their services.
Dashe & Thomson
MAY 4, 2011
In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010. Among industries, a greater number of technology companies and business services/consulting firms spent money on these tools. ILT vs. WBT vs. informal learning).
Association eLearning
MAY 11, 2016
If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” ILT- Instructor led training or traditional classroom training or instruction. That’s where my brain goes when I hear “eLearning,” and I have fond memories of it.
Dashe & Thomson
MARCH 6, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. The self-directed learner has become the student of the 21 st century – one who needs more support and encouragement rather than direction. Blend Your “Content-Heavy” Courses.
Dashe & Thomson
FEBRUARY 9, 2011
Business networking not only brings new business and new talent, but it supports collaboration – whether it’s collaborating with internal team members or making connections outside of the organization. Reach out to your network and let them support you. What are some ways in which you build and support your network?
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