Gyrus

APRIL 29, 2019

Learning management excellent customer support and have designed a support system that delivers it.

Support 124

Support Custom Management Learning 124

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

Performance Support 52

Performance Support Services Support Custom 52

Thinkific

FEBRUARY 8, 2023

The business world is notorious for an obsession with getting more customers in the door while paying less attention to… The post Customer Success and Customer Support: How To Use Both appeared first on Thinkific.

Custom 52

Custom Support Attention Business 52

Rustici Software

JUNE 3, 2021

At Rustici, we’ve always prided ourselves on our customer service. Even from its early days , the focus for our customer support team has been one word: delight. I had certainly been ‘satisfied’ in the past with various customer support interactions, but ‘delighted’? Not really. Rustici is the highball.

Support 88

Support Custom Trust Issue 88

Aptara

FEBRUARY 3, 2022

One thing that becomes an obvious and necessary business requirement and expense is supporting customers post-purchase or perhaps to field inquiries. This usually results in a designated person(s) who is/ are responsible for handling these incoming support contacts by way of phone, chat, email, or social media. 54% of U.S.

Outsource 98

Outsource Support Custom Business 98

Lemonade

JANUARY 9, 2023

A merger or acquisition can generate major advantages for your financial institution, from new customers to new assets. Above all else, you need a plan that supports your people—both staff and customers. M&A can be incredibly disruptive for staff and customers, both logistically and emotionally.

Support 52

Support Custom Teach Virtual World 52

eLearning Industry

MARCH 29, 2024

This Thought Leader Q&A with Rodney Beach from Liberate Learning, a strategic partner of MPS Limited, delves into why organizations should opt for custom digital learning services over short-term and self-serving solutions. This post was first published on eLearning Industry.

Digital 120

Digital Solution Custom Support 120

Rustici Software

APRIL 14, 2022

Supporting Fosway’s 9-Grid winners. This year, Rustici Software customers accounted for 26% of the Learning Systems finalists. As always, we are thrilled and humbled to be a small, yet important, part of our customers’ products. This year, our customers make up 12% of the Digital Learning finalists.

Custom 84

Custom Support eLearning Strategy eLearning 84

Raptivity

APRIL 24, 2013

Good customer support complements a great product or service and enhances the overall experience. Emails have been one of the most popular support mechanisms and have long been in the scene. But lately, with the paucity of time, customers have [.]. raptivity chat email Query Resolution Support'

Support 211

Support Raptivity Custom Services 211

AbaraLMS

APRIL 6, 2020

The SaaS world for long has ignored customer services. This article discusses the importance of LMS customer support in the books of enterprise-level LMS licensors (vendors) and how that affects the user! How important [ ] The post How Important Is Customer Support to Enterprise-Level LMS Licensors?

Enterprise 89

Enterprise Support Custom LMS 89

Upside Learning

JUNE 5, 2014

A few months back, Craig Weiss posted an article on his blog titled LMS Tech Support – it is getting worse. And since this wasn't the first time I was reading something like this, I decided to do a quick reality check on how we, at Upside Learning, support our customers on our UpsideLMS and […].

Support 240

Support Custom LMS Learning Technologies 240

eLearning Industry

SEPTEMBER 19, 2021

Complaints, snide remarks, and rude gestures are usually part of the job description for customer service employees. Fortunately, you can help them manage these daily stressors with video-based JIT support tools. This post was first published on eLearning Industry.

Customer Service 93

Customer Service Services Support Video 93

Aptara

JULY 13, 2023

Providing detailed information about the target audience, desired outcomes, and any existing content or resources will assist Aptara in creating a customized eLearning solution that meets your organization’s needs. Post-Development Support : Discuss post-development support options with us.

Outsource 98

Outsource Diversity Training Benefits Custom eLearning Development 98

Cloudshare

MARCH 24, 2021

Why are virtual experiences the secret weapon to better customer education, acquisition, and retention? They create engaging experiences that cater to specific customer needs. Despite this, the challenging part for many is implementing the right processes and customer education platform to better acquire, retain, and support customers.

Support 52

Support Custom Education Virtual World 52

dVinci Interactive

SEPTEMBER 9, 2013

Organizations invest heavily in marketing to create opportunities for their sales consultants to meet in-person with customers and prospects. At JPL, we have found that technology can improve the results of these meetings by both training and supporting the consultant. Sales Training Sales Support Tools'

Sales 159

Sales Support Custom Consulting 159

BrainCert

FEBRUARY 16, 2024

Skilljar: Skilljar provides a flexible and scalable learning management system, enabling businesses to deliver effective training and drive customer and partner success. Assign custom user roles for tailored access and permissions. Customization options for badges and points systems are limited.

LMS 52

LMS Platform Software Authoring Tools 52

Learning Pool

AUGUST 13, 2020

This means we are now bringing to market a unique suite of cost-effective learning solutions to serve every customer challenge: from a quick piece of custom learning content through to a modern and sophisticated learning ecosystem. This has enabled us to keep our team intact.

Performance Support 98

Performance Support Custom Brandon Hall Compliance Training 98

Accord LMS

DECEMBER 10, 2020

The Accord LMS Support Team consistently receives five star ratings from satisfied customers. It is their mission and their passion to provide world class support to each of our clients.

Accord LMS 52

Accord LMS Support Custom Tips 52

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills.

Support 69

Support Teach Custom Skills 69

Infopro Learning

APRIL 15, 2024

These intelligent assistants, powered by clever algorithms and natural language processing, are transforming how organizations support on-demand employee training. For sales training, utilize AI chatbots to replicate customer interactions, empowering sales teams to enhance their pitches and handle objections proficiently.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

TechSmith Camtasia

FEBRUARY 28, 2014

PipelineDeals is a customer relationship management tool designed to help businesses track interactions, sales, and more. As a company that emphasizes customer care, PipelineDeals wanted to be sure they provided their customers with a fantastic level of support. The response from customers has been extremely positive.

Personal 79

Personal Personalization Support Custom 79

LearnUpon

MARCH 18, 2020

At LearnUpon, we always put our customers at the heart of everything we do. This plan is to both protect our employees’ health and safety, while also ensuring that you continue to receive the same support and service from LearnUpon. Continuing to provide the best service and support. Adapting the way we work.

Support 55

Support Teams Custom Policies 55

Northpass

FEBRUARY 2, 2021

If you're an operator in the B2B SaaS ecosystem, chances are you've heard the phrase "sales enablement." It's a relatively well-established practice based on the core principle that you can accelerate revenue growth by ensuring your salespeople have all the information, training and data they need to be successful.

Sales 98

Sales Support Custom Education 98

D2L

NOVEMBER 23, 2017

As organizations evolve and grow, having the ability to scale customer support content and resources becomes a primary area of focus for any leadership team. … Continued.

Support 69

Support Custom Leadership Training 69

Enterprise Study

APRIL 24, 2019

Key to that is developing the kind of after sales support that works hard to retain customers. An existing customer is worth much more to a business than a new customer (it costs five times as much to attract a new customer than retain an existing one) and building a loyal customer base is essential to growth in any industry.

Sales 40

Sales Support Custom Customer Service 40

Lemonade

DECEMBER 18, 2019

Your solution: Make an equally-awesome customer support website and then pack it with helpful resources. This post will answer the three questions you should ask yourself before building a customer support site. Who Will my Website Support? Old Dogs are the customers who are nervous about using new technology.

Website 54

Website Support Custom Create 54

Lemonade

DECEMBER 18, 2019

Your solution: Make an equally-awesome customer support website and then pack it with helpful resources. This post will answer the three questions you should ask yourself before building a customer support site. Who Will my Website Support? Old Dogs are the customers who are nervous about using new technology.

Website 52

Website Support Custom Create 52

Allencomm

MARCH 9, 2020

In the face of the COVID-19 outbreak, AllenComm will be retooling specific content conversion services to meet the immediate time-sensitive needs of its customers to help minimize face-to-face training activities. .

Support 52

Support Custom Training Train 52

eLearning Industry

SEPTEMBER 2, 2021

With the world getting 'smaller' every day, it’s more and more likely for your global team to be, well, global. How can you ensure effective training when your employees are in different time zones and have different daily challenges? This post was first published on eLearning Industry.

Teams 94

Teams Support Custom Global 94

EduTrends

JUNE 10, 2019

At the same time, you’re … Continue reading How to Support Your Customers AND Save Time. Think about all the things you’re balancing. StartUp founders are first responsible for creating and making a plan to execute on a company’s vision.

Support 40

Support Custom Teams Business 40

LearnUpon

APRIL 3, 2017

You can be part of a team who supports and guides each other to be our best (especially on those tough days), who does their best work in a supportive and fun environment. Reasons to work for LearnUpon: Work in a fun and supportive environment – regular team events. Responsibilities. We look forward to hearing from you!

Support 40

Support Custom LMS AICC 40

Docebo

FEBRUARY 2, 2023

Customer education refers to the process of providing information, resources, and training to customers to help them realize the full value of your products or services. It includes courses, peer supported learning, product tutorials, webinars, user guides, FAQs, and other resources. Docebo customer Zoom (heard of them?)

Custom 213

Custom Education Docebo Business 213

LearnUpon

AUGUST 19, 2016

LearnUpon are looking to hire an experienced technical support representative to join our rapidly growing support team. This isn’t your average support role, you will become a trusted partner to our ever growing customer base and will be exposed to a wide variety of technical issues. About the Role.

Support 40

Support Custom LMS AICC 40