Skilful Minds

MAY 9, 2013

Experience Design Innovation Learning Experience Social Business Design Social Media Social Networks Web 2.0 Change Management Collaboration Enterprise 2.0 Aspen Institute business process Colab cross-functional teams distributed teams GE John Hagel John Seely Brown liminality podular organization Richard Adler'

Social Networks 61

Social Networks Enterprise 2.0 Organization Business 61

Skilful Minds

JUNE 24, 2010

Recent studies, one by Sentiment360 and the other by FreshMinds, contend that social media monitoring tools aren't very accurate in measuring sentiment, much less influence. The insight isn't a new one and speaks to the now well-known issue of whether social media engagement is scalable.

Analytics 69

Analytics Enterprise 2.0 Social Media Enterprise 69

Skilful Minds

JUNE 7, 2010

And, yet, we still see debate about whether strategic transformation is needed to implement Social CRM, making it seem that all a company really has to do is get to it in its use of social media.

Social 54

Social Custom Social Media Strategy 54

Skilful Minds

MARCH 29, 2010

Marketing, especially social media marketing, and learning are both essential components of a dialogue strategy for customer experience design and management. I increasingly think it provides a basic framework to think about as an overall framework for social business design.

Social Networks 49

Social Networks Social Business Social Media 49

Skilful Minds

OCTOBER 22, 2009

Tags: Customer Experience Social Networks social media plumbing social media marketing social network social networking.

Social Networks 53

Social Networks Social Network Network Social 53

Skilful Minds

AUGUST 27, 2009

social media Dachis Group social business design social network. Even though goal-orientation is a big part 0f collaborating, collaboration requires more to achieve goals effectively. It requires shared experience.

Social Networks 78

Social Networks Collaboration Enterprise 2.0 Social 78

Skilful Minds

AUGUST 18, 2009

The emergence of social media provides people inside and outside organizations with a way to actively speak about, speak to, and engage the product and service offerings of enterprises. Enterprises, on the other hand, listen to, engage, and act on insights gained from social media. Social Networks Web 2.0

Social Networks 62

Social Networks Wiki Enterprise 2.0 Social 62

Skilful Minds

FEBRUARY 16, 2010

v-Tags Everyware Findability social media social networking user experience visual tags. The computer-human interface is both more and less than it was a few years ago. Interfaces are not only, or even primarily, a screen anymore.".

Social Networks 46

Social Networks Social Network Design Social Media 46

Skilful Minds

OCTOBER 4, 2010

Tags: Collaboration Digital Ethnography Experience Design Ubiquitous Computing user experience social media marketing Location-based service Video Yahoo Group Viral video Money Amy Krouse Rosenthal Business and Economy.

Yahoo 45

Yahoo Social Media Market Tagging 45

Skilful Minds

AUGUST 1, 2009

social media informal learning learnscape. Skilful Minds is now a Featured Source for the eLearningLearning Community.

Community 41

Community Learning 2.0 Social Media Tagging 41

Skilful Minds

MARCH 22, 2009

The social software stack, in particular the difference between collective understanding and collaborative understanding, frames Vander Wal's perspective. social media e-Learning 2.0 social networking twitter. elearning 2.0

Social Networks 76

Social Networks Enterprise 2.0 SharePoint Social Network 76

Skilful Minds

FEBRUARY 2, 2009

Tags: Cool Entries Experience Design social media interaction archaeology interaction design lost interactions social communicator.

Communication 43

Communication Interactive Social Social Media 43

Skilful Minds

MAY 20, 2009

I first took real notice of the term "social business" in a post early this year over at Peter Kim's blog. o technologies, especially social media, within corporate enterprises as employees, or outside them as customers.

Open 47

Open Social Organization Business 47

Skilful Minds

JANUARY 31, 2013

In Social is the plural of personal JP Rangaswami contends that institutional innovation is required to achieve the potential that social software offers organizations in general, and for-profit companies in particular. JP's voice is one of several important contributions to current thinking about innovation.

Innovation 52

Innovation Social Software Design Voice 52

Skilful Minds

DECEMBER 9, 2010

We know that most learning in the workplace is informal. Most observers put it at around 80%. Recently, John Hagel and John Seeley Brown contended that "as much as two-thirds of headcount time in major enterprise functions like marketing, manufacturing and supply chain management is spent on exception handling."

Social Learning 85

Social Learning Social Enterprise Emergent 85

Skilful Minds

MARCH 1, 2009

A recent Economist article discusses the relevance of Dunbar’s Number to friending in Facebook, and its relation to the size of social networks, especially networks of close friends.

Social Networks 75

Social Networks Facebook Social Social Network 75

Skilful Minds

NOVEMBER 17, 2011

I recently received an invitation from Mads Soegaard, Editor-in-Chief at Interaction-Design.org to offer those who read this blog an early view of a new chapter on Social Computing in their encyclopedia.

Social 44

Social Write Blog Social Networks Interactive 44

Skilful Minds

APRIL 25, 2011

There is a lot, actually a whole lot, of buzz over the past year about the gamification of business, specifically marketing, training, customer service. Much of it misses the simple point that it is the experience with it, the playfulness of it, that makes a game.

Gamification 48

Gamification Customer Service Score Games 48

Skilful Minds

APRIL 6, 2009

The topics discussed at Skilful Minds fall in a range of challenges involved in translating strategic business goals, and the complex needs of people, into exceptional experiences, for employees who provide products and services and those who consume them, whether the latter are customers, users, learners, or just plain people.

Custom 61

Custom Attention Discussion Services 61