E-Learning Provocateur

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Thunderstruck

E-Learning Provocateur

When it’s raining, good news can hit you like a bolt of lightning. That’s what happened when I was informed I’d won this year’s Internet Time Alliance Jay Cross Memorial Award. To say I’m honoured would be a ridiculous understatement. The award’s dedicatee – Jay Cross – is the godfather of informal learning; the award judges – Jane Hart, Harold Jarche, Charles Jennings and Clark Quinn – are titans of the profession; and the previous win

Internet 139
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Shift the odds

E-Learning Provocateur

I bet you’ve heard the term Human Centered Design a lot. And I suspect you’ve heard other terms too… like Design Thinking (DT), User Experience Design (UXD), Customer Experience Design (CXD), and Learner Experience Design (LXD). They’re all variations of a theme. That theme is that everyone provides a service to someone, and to improve that service for them, you can solve the problems they’re facing.

Services 177
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So hot right now

E-Learning Provocateur

The hottest topics among L&D geeks right now are artificial intelligence and skills-based learning, so it was my pleasure to co-host the latest IDeL Meetup to discuss the intersection of the two trends with peers in the profession. I promised to share a summary of our proceedings with those who couldn’t make it, so here goes. For curiosity’s sake, I also posed the same questions to ChatGPT.

Cognitive 171
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A super skill in the age of AI

E-Learning Provocateur

In the age of artificial intelligence, software can crunch numbers in a heartbeat and an agent can automate manual processes, but are they crunching the right numbers and automating the right processes? To answer this question, we need to ensure the technology is solving the right things, and solving them right. That’s the premise of a “super skill” that I identify via my article in eLearning Industry.

Skills 177
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Soft landing

E-Learning Provocateur

Muhammad Tahir Rabbani risked poking the bear on LinkedIn when he asked the Learning & Development Professionals Club: How can we differentiate between hard and soft skills? His question was serendipitous because I had been giving that very question some serious thought, and where I landed was that the successful application of hard skills can be measured definitively.

Metrics 136
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The beauty of customer education

E-Learning Provocateur

Beauty is in the eye of the beholder, and I beheld much to admire in a recent podcast in which Hayley Curcio, Head of MECCAversity, shared the iconic retailer’s approach not only to training its workforce but also to educating its customers. The host Marnina Diprose set the scene aptly: As an expert “we assume that people will just get what we’re saying, without the context of us being in the industry or being educated for multiple years.” To which Hayley added: “It

Custom 107
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Training at scale

E-Learning Provocateur

“Those who say it can not be done should get out of the way of those who are doing it.” Who said that? Was it George Bernard Shaw? Elbert Hubbard? Or is it one of those mysterious “old Chinese proverbs”…? Regardless, in my experience it applies to the scaling of training across organisations, and I was honoured to discuss it with Michelle Ockers on her podcast.

Podcasts 148