The Performance Improvement Blog

FEBRUARY 26, 2013

Doyle became CEO in 2010 and it was up to him to launch the new product. Before I got off the phone with an AT&T customer service rep recently, he asked if he could count on me to give him a good score when I received a follow-up survey. However, I don’t see much change in companies because of all this “listening”.

Custom 182

Custom Customer Service Services Survey 182

CLO Magazine

JANUARY 26, 2013

First, most leadership models conceptualize flexibility as just another competency among many rather than as a master capability reflecting the learning and development of a broad range of competencies. This mastery of opposites approach acknowledges that for every truth about leadership, there is an equal and opposing truth.

Kaplan 75

Kaplan Leadership IBM Score 75

CLO Magazine

AUGUST 7, 2013

This focus exemplifies a fourth dimension of leadership. Traditionally, leadership development focuses on understanding oneself, leading groups and leading organizations. Fourth-dimension leadership takes leaders outside of their organizations. Voluntary turnover fell to 10 percent by 2010, a reduction of 50 percent.

Off-shore 65

Off-shore Leadership Articulate Behavior 65

The Performance Improvement Blog

DECEMBER 9, 2010

Even David Brooks, a highly respected journalist and editorial columnist for the New York Times, demonstrates this bias toward causation in his December 7, 2010 column. Daylight savings time lowers SAT scores. Everyone is susceptible to what these authors call the” illusion of cause.” Gun shows have no effect on crime.

Behavior 127

Behavior Summary Statistics Quiz 127

The Game Agency

MARCH 5, 2019

Generation Z refers to the group born between 1995 and 2010 and currently represents the largest population sector. They want to learn and master strong leadership skills and care deeply about their careers and finding a path to success. It’s estimated that Gen Z is at approximately 2.52

Micro-Learning 68

Micro-Learning Compliance Training Games Simulations 68

CLO Magazine

OCTOBER 11, 2013

When the leadership team at global energy technology company FMC Technologies’ Subsea Technologies Western Region set a target in the fourth quarter of 2010 to double revenue and increase profitability in five to seven years, they focused on three areas: increasing market share, developing new platforms for growth and improving execution.

Customer Service 61

Customer Service Services Culture Custom 61

Learning Visions

JANUARY 28, 2010

This are my liveblogged notes from Thursday, January 28 Keynote at ASTD TechKnowledge 2010 in Las Vegas, NV. Built an exercise around Lego Mindstorms objectives metrics rules In his classes – need to learn about leadership and teamwork. Updates metrics on your scoring spreadsheet. students scores are updated daily.

ASTD 133

ASTD Metrics Simulations Google Docs 133

Everwise

MARCH 7, 2017

My manager regularly shares relevant information from his/her manager and senior leadership. This process is yielding tangible results: from 2010-2012, the average overall score for managers across Google rose from 83% to 88%, and managers have received the process with open arms. My manager has the technical expertise (e.g.

Performance Support 47

Performance Support Assessment Performance Management 47

eLearning 24-7

JULY 10, 2021

Thus, you could do quite a bit with the early learning systems and even through most of the 2010-2019, but the majority required more work for you, than the system handling the heavy lifting. I am a fan of specific details and what each rating score means. That is changing. Nobody has to think what does a three mean?

Skills 105

Skills Taxonomy Metrics Comparison 105

CLO Magazine

APRIL 10, 2018

In 2010, the ROI Institute conducted a major study sponsored by the Association for Talent Development to understand the executive view of learning and development investments. revenue growth, profitability, customer satisfaction [maybe in terms of net-promoter score], operating costs and talent retention).

Phillips 58

Phillips ROI Summary Association 58

CLO Magazine

MARCH 16, 2017

Last year Ernst & Young studied the linkages between the survey conducted in 2009 with 2009 and 2010 financial, operational and brand measures for all organizational units. In fiscal year 2010, revenue per person was 24 percent higher in units that were best-in-class in engagement compared to others who were above average.

Metrics 52

Metrics Engineering Leadership ROI 52

CLO Magazine

APRIL 27, 2013

Similarly, Harvard professor Boris Groysberg in his 2010 book Chasing Stars concludes that an investment in internal talent costs far less than acquiring and assimilating new talent. Groysberg’s research indicates companies end up paying 75 percent to 150 percent more to acquire new talent.

Performance Support 70

Performance Support Score Learning Environment 70

CLO Magazine

NOVEMBER 19, 2012

The ninth annual Chief Learning Officer Learning In Practice Awards recognized learning leaders, vendors and organizations that have made a substantive and measurable change in business, vision, strategic alignment or leadership. Silver: Jim Brodie, Mars Inc. Business Impact Division 2. Gold: Karin Muchall, PwC Canada. Bronze: BAE Systems.

Blended Learning 72

Blended Learning Enspire SkillSoft Simulations 72

CLO Magazine

OCTOBER 25, 2013

The Recovery Is Stabilizing After a couple of years of decline, in 2010 more than half of CLOs reported their budgets were higher than the prior year. Some other findings related to budget priorities: Content development: The focus for content development remains leadership training, which continues to be a priority for large companies.

CLO 59

CLO Technology Blended Learning Outsource 59

The Learning Dispatch

APRIL 6, 2018

Building on that, another sort of training that might not be too effective is something along those … Leadership training. I’ve been in leadership training. How Long Does it Take to Create Elearning , by Chapman Alliance, September 2010. It’s always it depends. Sanjay Nasta: About to happen.

Compliance Training 40

Compliance Training Blended Learning Convert Classroom 40

Acorn Labs

APRIL 12, 2023

I got my graduate degree in leadership and organisational effectiveness. My, my favourite story was at a high-end retailer who the CHRO came to me and said, our customer sat and our NPS scores are really low. I get it is really hard in L&D, but aligning with that ROI is where you start to get that engagement with senior leadership.

Business 52

Business Compliance Training LMS Assessment 52

Acorn Labs

MARCH 31, 2023

I got my graduate degree in leadership and organisational effectiveness. My, my favourite story was at a high-end retailer who the CHRO came to me and said, our customer sat and our NPS scores are really low. I get it is really hard in L&D, but aligning with that ROI is where you start to get that engagement with senior leadership.

Business 52

Business Compliance Training LMS Assessment 52

CLO Magazine

NOVEMBER 18, 2013

Now that it is live in more than 27,000 Yum restaurants, Lauber’s team has seen improved customer service and customer recommendations scores, as well as reduced training time and turnover as a result. He is on the ASTD board selection committee and was chairman of the committee from 2010 to 2012. 2008: ASTD treasurer.

CLO 65

CLO ASTD Director Diversity Training 65

Vignettes Learning

MAY 11, 2017

In a meta-analysis of 225 studies of undergraduate STEM teaching methods, Freeman and colleagues concluded that teaching approaches which engaged learners as active participants rather than passive listeners “reduced failure rates and boosted scores on exams by almost one-half a standard deviation.” Professional learning and leadership.

Trust 66

Trust Learner Tips Lecture 66

CLO Magazine

SEPTEMBER 19, 2017

Since 2010, there have been more than 500 articles, white papers, videos, conferences, seminars and books on the topic of leadership agility or adaptability in a VUCA world. Leadership development and executive coaching programs will need to emphasize the new challenges of leading in a gig economy.

Agile 72

Agile Organization Portfolio Diversity Training 72

CLO Magazine

OCTOBER 16, 2012

Kuhl and Boucher used the introduction of the corporation’s new CEO, Jon Judge, in September 2010 to push for one. ” Instead of lamenting that learning scored lowest in employee development in the survey of First Data’s 25,000 worldwide employees, Kuhl and Boucher saw the findings as the impetus for dramatic change.

Develop 63

Develop Metrics Virtual World Innovation 63

eLearning Learning Posts

AUGUST 3, 2010

Educational Games for the Classroom - Kapp Notes , July 19, 2010 Here is a list of educational games that can be used to teach kids during the school year or over the summer break. Brain Learning and eLearning Design - The Learning Circuits Blog , July 1, 2010 David Grebow suggested this month’s Big Question (thanks David).

Adobe Captivate 96

Adobe Captivate iPad Blended Learning Diversity Training 96

Learning Visions

JUNE 26, 2009

Hi Just to enter the debate, we have installed some great reporting modules for Moodle so you can choose which learners you want to see, what they have done, what they scored etc. Moodle in 2010 Kineo Insights Webinar: Challenges and Best Practi. jay 1:47 AM Our Blog said. The turning point is the consumer's to grasp.

Moodle 113

Moodle Corporate eLearning Authoring Tools Dokeos 113

Avilar

JULY 11, 2018

Progressively higher year-to-year Federal Employee Viewpoint Survey (FEVS) scores show that the government is laying the groundwork to improve customer service. In 2010, Brenda Fowler Wensil helped establish the first Chief Customer Experience office at the DOE’s Office of Federal Student Aid. Yet things are getting better.

Customer Service 40

Customer Service Services Custom Metrics 40

Jay Cross

JULY 17, 2012

Venture capitalists funded scores of eLearning companies, most of which disappeared in the dot-com crash a few years later. Three-quarters of the nearly 1,500 senior managers at 50 organizations interviewed by the Corporate Leadership Conference were dissatisfied with their companies’ Learning & Development function.

Corporate eLearning 71

Corporate eLearning Compliance Training Blended Learning Training 71