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Making Customer Service Personal

PDG

Contact center customers desire a personal connection, along with an effective and efficient experience. A highly-engaged agent creates a more effective connection with the customer and an improved customer experience. 1 Forrester Customer Service Index.

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Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. Date Created: 2012. Created By: NHS. Delivering and Improving Effective Customer Service Training by WikiSpace. Date Created: 2011.

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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. As a result, they started from scratch to devise a new customer service management training program for the entire western region that would be measured by a simple metric: a Net Promoter Score.

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Learning Pool scoops Bronze on ‘Top eLearning Content Development Companies’ list 2023

Learning Pool

For its efforts in creating bespoke e-learning content that has compelling instructional design and gamification, Learning Pool has made the eLearning Industry list of ‘Top eLearning Content Development Companies’ 2023. . We’ve worked with a number of big names to create bespoke content for a variety of learning needs.

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Learning Pool secures spot on ‘Top LMS for Microlearning’ list 2022

Learning Pool

Launching our LXP, Stream , and new Contact Center Microlearning catalogue provides immersive, just-in-time knowledge, created to fit into modern business perfectly. . We’ve been particularly commended for our commitment to learning efficacy, providing leading-edge microlearning services that are both memorable and effective. .

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Learning Pool Ranks as a Top Content Providers for Custom eLearning

Learning Pool

For its efforts in creating custom e-learning content that has compelling instructional design and gamification, Learning Pool is elated to have secured top 3 on the 2022 list for ‘Top Content Providers for Custom eLearning’ by eLearning Industry.

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Learning Pool ranks on ‘Top eLearning Gamification Company’ list 2022

Learning Pool

In the last year, it has featured on 17 eLearning Industry lists for excellence in its field, received Gold at the 2021 Brandon Hall Excellence Awards, for Best Advance in Learning Technology Implementation, and double Gold in the Stevie Awards for Outstanding Customer Service. .