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Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Because Mike’s background is so diverse and his responsibilities span multiple audiences, we could discuss on all kinds of topics. What led you to this current role as CLO at SAP Litmos? It’s unusual for an LMS company to have a CLO, but Litmos does.

SAP 57

Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. Sugrue said they supplement surveys with interviews to document business impact cases.

CLO 56

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The CLO Succession Plan

CLO Magazine

Additionally, Willett has been putting together what she calls the “CLO’s notebook” that explains different aspects of the job in detail. I’ve also got a chapter on meaningful metrics, which discusses what CLOs should keep their eye on to make sure they’re doing OK.

CLO 49

Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Show Notes: CLO Role of the Future Executive Summary.

CLO 58

4 Questions to Ask When Building a Learning Strategy

CLO Magazine

Building a learning strategy is a key CLO mandate. To begin the process, CLOs and their teams can begin a dialogue with the CEO and his or her team to discuss the following four questions: How can we map learning to the CEO’s agenda?

Role of a Learning Consultant: Insightful discussion imported from LinkedIn

ID Reflections

I am copying a discussion we have been having on LinkedIn as a part of the Training&Development group. I started this discussion to understand the roles (tacit and explicit) that a learning consultant plays. The discussion that evolved has been one of the most insightful for me and I thought it should be shared with those who may not at present be a part of the T&D group on LinkedIn.

The CEO and Me

CLO Magazine

It goes without saying that the most important relationship a CLO has is with the CEO. After all, how the CEO defines, embraces and supports the role of the CLO will determine how much impact the CLO can have in the company and whether the role will be fulfilling.

Roles 76

Hiring a Chief Learning Officer?

Your Training Edge

This past month has been a busy one. I have found myself in discussions with a number of companies that are seeking a Chief Learning Officer (CLO), or the equivalent. Many of the discussions have originated with the company’s need to move their internal training; up from some ad hoc structure into a more highly systematized educational system. These ad hoc programs have little or no metrics attributed to the training courses.

Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

While many learning functions have to prove their alignment and benefit to business strategy, Deloitte’s talent development team purposefully built alignment into the structure of the company and its learning initiatives.

The 101 on a Chief Learning Officer

Continu

You hire an individual who oversees this process, a Chief Learning Officer (CLO). A Chief Learning Officer is a senior level executive who oversees a company’s learning program and strategy by supporting its overall business goals. One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. How much does a CLO earn?

Making the ask: securing a learning budget during economic hardship

CLO Magazine

Despite what is going on in the world, we all still have learning objectives and sales metrics that we need to hit. But don’t focus solely on senior leaders — use this time to “de-silo” and connect with other business units. Strategy budget business challenges learning budget

Stepping Up to the ROI Challenge

CLO Magazine

In his 2017 Chief Learning Officer article, “The Business Case for Leadership Development,” William C. And the authors of an October 2016 article in Harvard Business Review referred to leadership development programs as the “great training robbery.”. Jack J.

ROI 71

Thinking Beyond a Seat at the Table

CLO Magazine

Many chief learning officers have earned a seat at the table where decisions are made, strategies are developed and key challenges are discussed. It’s time to take the CLO role to a higher level, not just on the organization chart, but in terms of influence and organizational accomplishment.

CLO 56

20 Key Takeaways from ATD 2019

Docebo

Panel discussion with learning leaders from PPD, Explorance and Verizon and also Patti Phillips from the ROI Institute covering how to measure and demonstrate the value of L&D. This panel discussion with learning and development leaders from Plains All American, Gilead Sciences, Inc.,

Docebo 173

7 Steps for Upskilling That Support Internal Mobility

Degreed

At the same time, your company benefits from higher employee retention, which means people who’ve developed a thorough knowledge of your business are around longer, making more and more valuable contributions. Communicate metrics of success. A new project. A stretch assignment.

Social Learning: An Ongoing Experiment

CLO Magazine

According to data from the Chief Learning Officer Business Intelligence Board, 75 percent of surveyed L&D professionals have adopted — fully or to some extent — social learning technologies into their learning strategy (Figure 1).

How to Get What You Want from Vendors

CLO Magazine

CLOs and learning leaders who have strong relationships with learning technology vendors know, when substantial learning technology investments are at the center of the conversation, honest and thorough discussions are vital. Target populations that relate to those business outcomes.

3 Common Upskilling Fails and How to Avoid Them

Degreed

Maybe you’re embracing new technologies, evolving your business strategy with new product innovations, or reacting to the unprecedented HR challenges brought on by COVID-19. You’ll also lack the appropriate metrics to help you measure progress in meaningful ways.

Here’s the latest thinking on measurement, analytics and reporting

CLO Magazine

There are two very significant developments here, each of which will change the way human capital metrics are reported. In the future, why would any employee go to work for an organization that refuses to disclose its human capital metrics?

CFO, Friend or Foe?

CLO Magazine

To keep the relationship friendly: Consider them to be metrics experts. If you are having difficulty securing additional funds for metrics, analytics and measurement, you may have a sympathetic ear because the CFO understands the power of analytics.

How to Build Executive Alliances

CLO Magazine

In my mind, while this had optimized the various organizations — internal departments — it may not have optimized the overall business; all we had was optimized silos. At FedEx it’s a comprehensive look at the people, service and profit side of the business.”.

20 things I’ve learned from 20 years of learning measurement

CLO Magazine

I started reflecting on my measurement journey, which started 20 years ago, when a chief learning officer recently asked me if his training was having an impact on the business. Curiosity about your business, how it’s doing, and how to improve it naturally leads to the need for measurement. At a recent CLO Exchange, a learning leader said his success with measurement came back to “starting with the business questions you’re trying to answer.”.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

Mike: We should also mention Liz Loutfi who also is one of our editorial team who works on CLO. Ashley: I mean, before I came to CLO I pretty much didn’t know anything about CLOs. It amazed me how tied it was to everything within a business.

The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

What metrics and sources to use in implementing learning analytics. Most of the time, companies collect big data from external sources to help the business serve customers more effectively, become more efficient, and increase profits. Participation in discussions.

5 steps to better-informed leadership development decisions

CLO Magazine

These analytic solutions have transformed the operational side of businesses around the globe, uncovering previously hidden insights and translating them into an improved return on investment. The goal is to determine what “producing better business results” really looks like.

Skills Are the Currency of “The Expertise Economy”

CLO Magazine

CLO : What motivated you to write “The Expertise Economy”? CLO : What do you view as the most effective way to learn? CLO : With machine-learning and artificial intelligence, how do problem-solving, critical thinking and emotional intelligence play a role in jobs?

Is your global learning strategy truly global?

CLO Magazine

My part involved discussing the importance of culture and values in the newly acquired company. The purpose is to align business goals and communicate how the professional development team assists in achieving those goals. The strategy’s key components are business goals; learning team mission, goals and tasks; and metrics. First, consider the business goals. The learning strategy must align with the organization’s business strategy.

Five Practices to Build Emotionally Intelligent Leaders

CLO Magazine

Jeff Weiner, CEO of LinkedIn, discussed his own transformation and appreciation for the power of compassion as a foundation of leadership in his organization. That increase in profitability meant a quarter-million-dollar profit increase per business unit per year.

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Customer Training: Are You Ahead of the Curve?

Litmos

In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. Research consistently reveals that keeping existing customers is much more profitable than finding and winning new business.

We Must Address the Leadership Strategy Mortality Rate

CLO Magazine

If something isn’t done immediately, the business will soon face crippling leadership shortages. Of participating organizations, only 18 percent (2011) and 15 percent (2015) had sufficient bench strength to meet oncoming business demands. Find a way to display and discuss it regularly.

Exclusive: Arianna Huffington on the Importance of Wellness Training

CLO Magazine

That’s one reason she’s speaking out on the topic, using Thrive Global to drive the discussion, and partnering with LinkedIn Learning to deliver a series of science-based wellness training courses to individuals and companies. Adobe Stock image.

How Coaching Can Help the Majority Culture Understand Difference

CLO Magazine

On the plus side, I’ve also seen a leading financial company invest in a multidimensional coaching program to help a foreign national employee enhance her communication effectiveness and leadership presence, resulting in more opportunities to lead client meetings and develop business.

Let’s get real about unconscious bias

CLO Magazine

The business case for the training is not just about “fixing people” but about creating or refining processes that ultimately impact profitability. All of these metrics are directly related to the company’s competitiveness.

How to Build a Learning and Innovation Performance Lab

CLO Magazine

Metrics on completion and self-reported, learner satisfaction are better than nothing, but they are only a start. Get out of the content business. Being in the content business will bog down a lab; content updates don’t equate with innovation. Participate in the discussion.

Is “Fire Driller” Undermining Your Company’s Strategy?

CLO Magazine

More than 80 percent of business failures can be traced to a single cause — bad strategy. Internally, these can be flavor-of-the month initiatives that aren’t directly related to strategic plans or conference calls that have no direct business value for the participant.

Building a Better Working World

CLO Magazine

Recognizing that high-performing teams drive competitive advantage and that workplace learning is a key differentiator between businesses that thrive and those that do not, EY leadership hired the company’s first global chief learning officer, Brenda Sugrue.

The Tyranny of the Status Quo

CLO Magazine

Like many organizations, they had sourced graduates from the pantheon of business schools — Harvard, Wharton and Yale, to name a few. In May 2017, their metrics on two critical drivers of adoption and performance were in the mid-30s out of 100 — not a good rating.