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CLO perspective: Workforce transformation starts on the frontline

STRIVR

It’s easy to trace a line from customer experience to business performance, and that line includes employee engagement. We’re already seeing a huge labor crunch of trying to get people into frontline jobs as businesses accelerate post-pandemic. IT plays a role in deploying new technology and advising on change management strategies.

CLO 52
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McDonald’s names new chief learning and development officer

CLO Magazine

In her new role, Cornell will be focused on modernizing the learning experience for restaurants and revitalizing Chicago’s Hamburger University. She has also held previous roles with General Electric, Gap Inc., Rob Lauber, McDonald’s former chief learning officer, retired in September. Ethan Allen Inc.

Develop 92
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Learning Impact Book Club Reading List

LearnUpon

Gilliam, CLO, NASA : “I love her work… I love her writing, I love her role-modeling around risk and vulnerability. Recommended by Rob Lauber, CLO of McDonald’s : “It talks about hidden forces that shape our decisions. Recommended by Dr. Karen M. Predictably Irrational” by Dan Ariely. It’s a great book, it’s a great read.

Firefly 78
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The future of learning and skilling with AI in the picture 

CLO Magazine

So instead of artificial intelligence, I think we’ll augment our intelligence.” — Ginni Rometty, former chairman and CEO of IBM Imagine if you could learn anything, at any time, with speed. As AI advances, expect to see more roles and industries upturned by super-powered apps right, left and center.

Picture 78
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Understanding Durable vs. Perishable Skills and How to Balance Them

Avilar

Professional skills are needed by employees at all levels, regardless of their job role. Here are a few examples of each, from the CLO article: Durable skills: Design thinking, project management practices, effective communication, leadership. Are skills transferable across roles, job families, or industries?

Skills 59
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Fill Your Own Tech Talent Pool

CLO Magazine

However, the lack of computer science graduates isn’t really the problem; it’s how companies think about the people they hire to fill these roles — and the development they provide once they arrive. New Collar Jobs at IBM. It sounds daunting. It’s a steep learning curve,” Parke said.

IBM 68
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Relationships, IBM’s Secret to Building Strong Female Leaders

CLO Magazine

However, they have different qualities, behavioral preferences and styles of working that can affect their promotion options or their roles as leaders. “We To help its high potential women advance into senior executive roles, IBM has developed leadership development programs like Building Relationships and Influence, or BRI.

IBM 71