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How Zappos created a best-in-class customer and employee experience

Axonify

If delivering a great customer experience is challenging when you’re face to face, tackling customer concerns over the phone takes things to a whole new level.

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Custom eLearning for Leadership Training: Why & How?

CommLab India

Brilliant: How Custom eLearning Transforms Leadership Training?" class="hs-featured-image" style="width:auto !important; Custom eLearning for Leadership Training! important; max-width:50%; float:left; margin:0 15px 15px 0;"> M any organizations struggle with traditional leadership development programs. So, what's the solution?

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Learning Pool celebrates five years of success at Stevie® Awards for Sales and Customer Service 

Learning Pool

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. In this year’s judging, Learning Pool was commended for remaining customer-centric all while delivering an impressive growth strategy year after year.

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Customer training your clients will love

Litmos

If you’ve ever been to the Apple store, you know that it’s kind of an experience: you can buy products there, you can get your devices fixed there, and there are scheduled Today at Apple classes. There’s a class for that too. There’s a […] The post Customer training your clients will love appeared first on Litmos.

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The Modern Customer Success Playbook

The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Develop an effective customer health scoring model to mitigate churn and identify opportunities across your customer base.

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Coursera Launches Course Builder: Organizations Can Now Quickly Create and Launch Custom Courses at Scale

Coursera

We’re excited to launch Coursera Course Builder , an AI-assisted authoring tool that enables any business, government, or campus customer to easily and quickly produce custom private courses at scale. They can also tailor core learning resources for specific career levels and job roles.

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Online Classes vs Traditional Classes – Find the Best for You

learnWorlds

Since the emergence of online learning, there has been a discussion on whether online classes are better than traditional classes. This blogpost indicates the real potential of online learning versus traditional classes. Online Classes Pros & Cons. Traditional Classes Pros & Cons. Table of contents.

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