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The Quiet Evolution of Conversational AI: Transforming Customer Service Dynamics

Integranxt

Conversational AI : a term now synonymous with cutting-edge customer service. This innovative technology is not just a fleeting trend but a fundamental shift in how businesses interact with their customers. In the realm of customer service, Conversational AI is becoming indispensable.

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Time to Learn at Work: Getting Buy-in is a Company Relay

Degreed

Learning in the flow of work can look like: Googling a tutorial: Many employees do this on their own without L&D intervention. If you’re going to have employees spending time to learn, executives need metrics,” says Lyras. So translate engagement into a metric they already know and love: productivity.

Metrics 52
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The B2B Handbook on Large Language Models: Your Go-To Resource for Understanding and Implementation

Hurix Digital

LLMs, powered by advanced algorithms and vast amounts of data, are at the forefront of this revolution, offering capabilities that range from automating customer service to generating insightful reports. Aside from ChatGPT , other examples of LLM-powered AI include Google’s Bard, Microsoft’s Bing, and Meta’s LLaMa.

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Amy Jo Martin, Thursday Keynote at #ASTDTK14

Learning Visions

Return on Influence Standard media impressions (cold metrics like FB and Twitter #s) x Warm Metrics (Sentiment + Engagment) = taking into account both the reach you have and the way people feel about you. Engagement metrics = likes, retweets, comments – the ways that consumers show they’re engaged.

Metrics 160
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Is HYROS Worth the Hype? A Comprehensive Review and Analysis

Think Orion

Platforms like Google and Facebook often give us incomplete or misleading information, leaving us in the dark about how effective our campaigns are. Unlike Facebook and Google, HYROS provides the necessary data for ad platforms to quickly learn and improve their targeting abilities.

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AI Marketing – The Strategy & Tools Required to Automate Marketing Processes

Think Orion

Chatfuel – Improve Customer service with Chatbot Chatbots are the future of all business-related conversations. Google Analytics 4 – Analytics Intelligence Google defines Analytics 4 as something different from what you’re used to seeing Universal Analytics.

Market 52
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Learning System Awards – Reqs, Specs and Information

eLearning 24-7

Metrics – Can’t get any bigger than this. What metrics come with the system? I’ll toss in reports here, but they really based on, hold on, data – which comes from those metrics. Because that one has outstanding customer service. And that is the value of real customer service.