Communities of Practice in your LMS: A hidden KM tool
TalentLMS
MAY 12, 2015
How would that help you create better eLearning? Tapping into daily conversations of a community of practice will help identify learning gaps (eLearning course topic) and how (eLearning course content) these gaps need to be fulfilled. Explaining your front line employees how to manage customer calls effectively is explicit knowledge.
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