CLO Magazine

MARCH 30, 2021

Just as financial literacy engenders effective retirement planning, in a knowledge-based economy, employees will need smart investments in their learning, whether in time, effort, financial resources or, most likely, all of the above. Many other studies confirm the bottom-line benefits of employee education benefits.

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eLearning Brothers

AUGUST 20, 2020

Does searching for software support leave you feeling like Nancy Drew? Do you wish there was one central place to find the answers to all your questions?

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Knowledge Base Knowledge Search eLearning 91

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Is Product Knowledge?

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Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Is Product Knowledge?

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Ed App

NOVEMBER 9, 2022

The better you know the product, the more effective you will be in generating sales. Product expertise comes from great training. To get you started, read through our most recommended product training platforms below. Product Training Platform #1 – EdApp. Product Training Platform # 2 – WorkRamp.

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TOPYX LMS

JULY 24, 2017

Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. 2017 has been no exception.

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Spark Your Interest

JANUARY 26, 2021

And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. Organizations need to educate their customers on the products or services they sell. For example, when selling a product directly to a consumer.

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Docebo

SEPTEMBER 15, 2021

Customer training – a segment of extended enterprise enablement – is the process of educating your customers on how to successfully use your product or services in order to meet their goals. Maximize the impact of your product or service within your customers’ organizations. Knowledge bases .

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TOPYX LMS

JULY 24, 2017

Corporate Online Learning Trends Can Boost Employee Productivity . They want to know which trends are noteworthy, and which can facilitate a productive workplace. Read on to discover a few online learning trends that can bolster company culture and increase employee productivity in 2017. 2017 has been no exception.

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Trends Online Learning Productivity Product 140

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Cost: Available upon request.

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Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

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Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it?

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Authoring Tools Job Roles Help 52

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. To have the best customer service training, you have to equip your reps to meet the needs of today’s customers.

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Kitaboo

APRIL 23, 2024

Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. While applying practical know-how and product-related expertise at work, training on soft skills can help employees enhance teamwork and encourage a more productive work environment.

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Ed App

JANUARY 28, 2019

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started.

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Xyleme

SEPTEMBER 11, 2023

This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign. By starting small, you can test and learn your intelligent content approach, and iterate based on feedback and results. Content Disruption is on the Horizon — Are You Ready?

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IT Training Department Blog

SEPTEMBER 11, 2023

In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. In reality, people often prefer the personal touch of speaking to a representative and will bypass the self-service option and call or chat anyway. Take a look at why those efforts often fall flat.

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Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

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Compliance Training Customer Service Mobile Learning Services 64

Schoox

DECEMBER 15, 2023

These learners could be third-party resellers of your products, employees at a partner company, or customers. Customers: If you provide a product or service that requires guidance, it’s essential to deliver that training in a way that’s easy to access and understand. It also ensures uniformity and consistency in brand voice.

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Enterprise Diversity Training Benefits Association Learning Management System 52

OpenSesame

AUGUST 26, 2016

Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. Acquire Knowledge. As an example, consider a prospective product developer.

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eLearning Brothers

OCTOBER 20, 2016

Having a thorough knowledge of your eLearning tools is essential in becoming an eLearning rock star. That is why we here at eLearning Brothers have an open knowledge base for support. We are frequently expanding our knowledge base, so check it out often. How have you used the new Camtasia 9/3?

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Docebo

SEPTEMBER 16, 2020

Like the start of any journey, onboarding can make or break an employee’s experience with a company, a customer’s experience adopting a product, or a channel partner’s impact on sales. Maximize productivity. It’s not enough to have a knowledge base or library of resources for your customers (although, this is a good start). .

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TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

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Docebo

APRIL 20, 2020

Customer training supports your customers with the materials and information they need to be successful with your product or service and meet their business objectives. Learning materials can either be guided, self-paced, or a combination of both depending on what your customer-base responds best to. The Bottom Line.

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LMS Custom Brandon Hall Help 133

Edume

MAY 22, 2019

The challenge of training frontline staff When you offer your product or service through frontline staff you have to empower them to succeed. Your workforce are likely responsible for selling a whole range of products and are expected to give outstanding customer service, acting as ambassadors for your brand.

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LearnDash

FEBRUARY 2, 2021

Are we products of our experiences or our environments? Behaviorism: Learning is a product of stimulus and reinforcement. In behaviorism, learning is an external process, which happens reflexively, and which is adjusted over time based on the outcomes of a response. Customer service: Managing stress, practicing responses.

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Learning Theory Theory Education Online 333

MobileTrain

MARCH 31, 2024

From streamlining operations to maximising productivity, organizations constantly seek ways to optimise their processes. When teams operate efficiently, they can deliver products and services more quickly and effectively, leading to higher customer satisfaction.

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Case Study Custom Internationalization Compliance Training 52

E-Learning Provocateur

MAY 13, 2018

The organisation is special in the sense that has its own products, processes, systems, policies, etc, which a third party will never cover. So my second building block is an in-house knowledge base. Despite the best intentions of a content library and a knowledge base, they will never meet every conceivable learning need.

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Instancy

FEBRUARY 26, 2024

Here’s how: Personalized Learning Paths: LLMs can analyze employee data and learning styles to create personalized learning journeys, maximizing engagement and knowledge retention. Adaptive Content Generation: Need training on a new product or process?

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Blended Learning Custom Education LMS 52

Play.ht

APRIL 15, 2024

Google Bard (now known as Gemini) Google Bard (now Gemini), Google’s answer to ChatGPT, uses generative AI to offer real-time, accurate responses across Google’s extensive search engine and knowledge base. Cons: May prioritize Google ecosystem services in responses.

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Privacy Search Google Engineering 40

OpenSesame

AUGUST 26, 2016

Knowledge, skills, and abilities can all be acquired; enter elearning. Job-seekers have countless resources at their disposal, and utilizing elearning services like OpenSesame can give them a competitive advantage over their peers. . Acquire Knowledge. As an example, consider a prospective product developer.

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Learning Pool

NOVEMBER 8, 2023

This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service. Learning platforms feature social learning applications to allow collaborative work and active knowledge sharing. Intelligent data prepares us for the future Technology generates data, Big Data.

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Hurix Digital

FEBRUARY 27, 2023

With the gradual growth of online shopping, it’s crucial for businesses to have a proven e-commerce strategy to reach and acquire customers and sell products. E-commerce solutions refer to a set of software and technology tools that help businesses sell products and services online. What are E-commerce Solutions?

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Elucidat

OCTOBER 26, 2021

E mployee training and development programs provide the perfect opportunity to expand the knowledge base within your organization. And most importantly, great learning experiences make for a happier, more productive workforce. Training can be used to drastically improve productivity and boost employee performance.

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Ontuitive

SEPTEMBER 1, 2021

Bank employees have to move between multiple platforms while actively servicing clients. After finishing in the core platform, they move to a web-based program called Ascensus. Another plus is the ability to use your current CMS, LMS or other knowledge base to display content that has already been created.

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Adoption Adopt Authoring Tools Digital 130

Infopro Learning

NOVEMBER 3, 2020

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. Each module was focused on a single product or service. Part 2: Integrating Rich Media.

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