Remove Business Remove Custom Remove Metrics Remove Performance Support
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Performance-Focused Analysis

Upside Learning

To begin a performance perspective, you need a performance-focused analysis. That is, you need to analyze the needs from a goal of achieving necessary performance. Here, we’re drawing from the field of Performance Improvement, and specifically Performance Consulting. Customer satisfaction. The success rate?

Analysis 130
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DEI Metrics: What, Why and How

Chronus

Diversity is good for business. Recent research from Boston Consulting Group —which spanned 27,000 employees in 16 countries—illustrated the different ways in which DEI (Diversity, Equity and Inclusion) initiatives boost financial performance. That’s where setting DEI metrics (and tracking them) can come in.

Metrics 52
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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

Behavior 221
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Unlocking sales success: Key sales metrics and insights

TalentLMS

And when it comes to sales, it’s a roadmap to closing more deals, having happier customers, and achieving a fatter bottom line. Key sales metrics you should know Insights from sales metrics can help businesses thrive in a competitive business landscape. This metric tracks the total income generated through sales.

Metrics 52
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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170
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The New Learning Metrics: Demonstrating Business Value and Impact

Degreed

Telling your workforce development story — in fresh ways with new metrics — can capture the attention of your business leaders and make your learning program an important business priority. Where We’ve Been: Metrics Important to Learning. Maybe your program’s already a priority. Details Make a Good Narrative Great.

Metrics 134
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5 key employee performance metrics to track

TalentLMS

Employee performance metrics aren’t just benchmarks for performance reviews and promotion considerations. They’re also a key to driving business growth and success. But it’s not always easy to know how to evaluate employee performance in a helpful way. What are performance metrics?

Metrics 52