eLearning Industry

JUNE 14, 2021

This epic guide can help you implement product knowledge training strategies when you’re pressed for time and working with limited resources. The clock is ticking and CX scores are slipping. This post was first published on eLearning Industry.

Customer Service 111

Customer Service eLearning Strategy Knowledge Productivity 111

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Infopro Learning

APRIL 15, 2024

Forget rigid schedules and impersonal platforms – AI chatbots offer instant access to curated resources, personalized guidance, and real-time feedback, all wrapped in a conversational interface that transcends time and space. Gartner forecasts that chatbots will emerge as a leading customer service channel within five years.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Cost: Free. Key Features: . Microlearning.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. How to do that? But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. HRCI Human Resource Associate Professional Certificate by HRCI Human Resource professionals have a significant impact on an organization’s success.

Customer Service 52

Customer Service Services Project Custom 52

Inkling

FEBRUARY 9, 2016

A bad customer service experience costs your business revenue through abandoned transactions, lost customer relationships, and wasted time and resources. The 2011 Global Customer Service Barometer says that American businesses lose more than $84 billion yearly from mismanaged customer interactions.

Customer Service 124

Customer Service Cost Services Custom 124

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170

Adoption Adopt Performance Support Support 170

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Custom course development. Learning pathways.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

eLearning Brothers

JUNE 2, 2017

If that is the case, such businesses ought to make customers and clients their top priority. If you’re reading this, there’s a decent chance that you are part of a business that values customer service and wants to optimize customer interactions, and to that end, might we suggest our new Customer Service course template.

Courseware 114

Courseware Customer Service Services Custom 114

Infopro Learning

JUNE 19, 2023

Our L&D operating model is a unified & agile MLS service delivery framework with end-to-end digital automation and a variable resourcing model to reduce the cost-of-service delivery and create scale. This helps to reduce costs and create greater scalability in their service delivery. #2.

Services 221

Services Management Agile Metrics 221

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In this scenario, the ops team is set up to become more engaging and influential communicators. Offer training resources for both online and offline needs. It should have elements that: Portray the skill inventory.

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Program Training Train Learning Objects 419

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. The resources are available on the go.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

WalkMe Training Station

SEPTEMBER 26, 2018

Customer service is a philosophy that needs to be adopted organization-wide, not reduced to one department. Every employee must prioritize customer service, because ultimately customer satisfaction drives business growth. This is surprising, and largely the result of a lack of focus on customer service trainings.

Customer Service 51

Customer Service Services Custom Training 51

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Ed App

SEPTEMBER 15, 2019

Small businesses deal with limited resources and time, however still must find ways to develop and train their employees. It consists of encouraging them to share the most interesting details, trends, topics, books, as well as new tools amongst others, associated with everyday duties scheduled with the team. Microlearning Strategies.

Customer Service 40

Customer Service Services Custom Blended Learning 40

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. The best programs take the process a step further by helping your employees develop an understanding of how these offerings solve problems for your customers. Incorporate Just-in-time Training Resources.

Productivity 419

Productivity Product Learner Develop 419

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider.

Customer Service 40

Customer Service Compliance Training Services Custom 40

TalentLMS

DECEMBER 27, 2021

Use them to make sure your teams are up-to-date. Customer service and support agents. Your customer service and support teams are the face of your company, interacting with customers and prospects on a daily basis. Sales teams. your teams need for success at work. Meet TalentLibrary.

Market 98

Market Digital Teams Skills 98

discoverlink

DECEMBER 17, 2021

Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. Getting them ready to train other team members is a great way to show your confidence in them and prepare them for promotion when a trainer role opens. Multi-U 2.0

Leadership 119

Leadership Blended Learning Teams Develop 119

BigTinCan

SEPTEMBER 15, 2021

Working in or leading medical device sales teams is not for the faint of heart. While nothing can replace an in-person meeting, resourceful medical device reps conducted remote meetings with their clients, hospital staff, and internal teams. . They found new ways to offer real value. . You Represent Your Company, Not a Product.

Sales 105

Sales Teams Tips Compliance Training 105

Infopro Learning

FEBRUARY 19, 2020

The future of work is here, and HR teams are driving the changes that are helping organizations adapt. Digital transformation has impacted every industry and the way they interact with their customers, but it has also significantly influenced everyday workplace. How Can HR Teams Guide Their Organizations Through These Changes?

IBM 309

IBM Analytics Survey Roles 309

Paradiso

OCTOBER 24, 2023

It helps support teams address training barriers and challenges by providing a flexible, efficient, and accessible way to train agents without disrupting daily operations. It ensures that agents are well-prepared to deliver the service your customers expect. The good news is that call center training software offers a solution.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Hurix Digital

APRIL 3, 2024

LLMs, powered by advanced algorithms and vast amounts of data, are at the forefront of this revolution, offering capabilities that range from automating customer service to generating insightful reports. It improves consumer satisfaction and decreases the workload on human customer service reps.

Metrics 40

Metrics Resources Compliance Training Diversity Training 40

Infopro Learning

MAY 21, 2021

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using a One-Size-Fits-All Approach.

Customer Service 418

Customer Service Services Custom Compliance Training 418

Matrix

JANUARY 14, 2020

There are ways that team leaders can empower their mobile and remote workforce with an extra dose of creativity. Team members don’t have to be sitting at a desk between 9 am and 5 pm every day to accomplish things. Happier team members are often more creative too. Encourage employees to take advantage of flexibility.

Innovation 134

Innovation Teams Diversity Training Instant Messaging 134

Capytech

MAY 13, 2021

How E-Learning Can Help You Upskill Your Team to Create a Multi-Skilled Workforce. It is also becoming increasingly important to develop your team beyond their traditional skillset to create a multi-skilled workforce. Enhancing levels of customer service. Think of the resources you want to invest.

Skills 114

Skills Teams Help Create 114

Fly Plugins

MARCH 26, 2024

New hires can access digital resources, complete training modules, and familiarize themselves with organizational policies and procedures. This reduces the time and resources required for onboarding, ensuring that new staff members are quickly integrated into their roles and can start delivering quality care.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Coreaxis

OCTOBER 4, 2023

9 Reasons when its time to Outsource your Accounting Discover the top 9 compelling reasons why outsourcing your accounting team can be a game-changer for your business. One area where businesses often struggle is managing their accounting team effectively. So, why should you consider outsourcing your accounting team?

Outsource 52

Outsource Teams Compliance Training Expertise 52

PDG

FEBRUARY 9, 2023

NEWS PDG is Poised for Growth in Life Sciences with Two New Sales Team Additions By: Performance Development Group February 9, 2023 – 3 min read PHILADELPHIA, PA, February 2023. Stephen Jones has over 15 years of experience in life sciences sales, and brings a strong knowledge for medical compliance, customer service, and communication.

Sales 52

Sales Teams Portfolio Expertise 52

STRIVR

NOVEMBER 8, 2021

At its core, the hospitality industry is centered on customer service. It is the key to success, and customer interaction training is a critical part of the hospitality world for both new and existing employees. All of these changes tie back to the overarching goal of excellence in customer service.

Custom 102

Custom Customer Service Virtual World Services 102