The relationship between learning and performance support
NOVEMBER 18, 2014
Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. The platform I have in mind is the corporate intranet.
Five Ways eLearning Supports Remote Workers
AUGUST 10, 2016
When managers, direct reports, and colleagues work side-by-side, it’s easy to create a supportive work environment. An eLearning onboarding experience helps establish a commitment between the organization and your new employee by providing information about organizational culture, performance expectations, and sources of support that will make it easier for a new hire to adjust.
Training Trends Provide Opportunities for Learning Leaders
MAY 25, 2016
Ken has found that when L&D leaders provide solutions that improve performance results, executives are ready to support their efforts. The post Training Trends Provide Opportunities for Learning Leaders appeared first on JPL Learning Solutions. Video interview with the President of Training Industry, Inc. Training Industry, Inc. Ken Taylor is leading Training Industry, Inc.
Your Performance Support Doesn't Speak xAPI? 3 Reasons it Should
OCTOBER 12, 2016
However, at this point, you might be wondering how xAPI is relevant to performance support and workflow learning. In a nutshell, learners go about their business learning stuff from a system like Ontuitive that supports xAPI. Having the ability to track learning activities and associated outcomes from your Performance Support Platform gives you evidence of genuine ROI.
Seven Simple Secrets to Off-the-Shelf Course Success
but might be a little vague in providing concrete actions, so you’ll need to dig a bit deeper. activity to 50 new hires, 2) Promote and support new managers to lead teams, 3) Improve. For example, to support objective 1— standardize and ramp up hiring activity to 50 new hires – you might use courses such as. Providing OTS courseware in these situations has several advantages.
Experience (Tin Can) API: What to Expect from Your LMS Provider
JULY 13, 2013
That’s great, but when will my LMS Support Experience API? Authoring tools such as Lectora and Articulate Storyline have already announced support for Experience API, and this is certainly a necessary step in the adoption process. Sure, one potential advantage would be allowing you to record the completion of a mobile app or game created by a custom provider like us.
Supporting our Brains
OCTOBER 13, 2015
This applies more broadly to performance support in general, so I though I’d share where my thinking is going. So making capture capabilities available is a powerful support. However, we can use process supports like checklists. So what I’ve done here is to outline the flaws, and how we’ve created tools to get around those limitations.
Supporting Everyday Workplace Learning
SEPTEMBER 11, 2016
This 8-week workshop introduces you to some of the key ways to promote and support personal and team learning in the workplace. Where there is more than one participant, please provide the name and email address of each participant in the space provided. Next public online workshop runs: 19 SEPTEMBER – 11 NOVEMBER 2016. How to help individuals with employee-led learning.
Blended Learning and Mobile Performance Support: Ahead of the Curve
JUNE 25, 2013
Mobile learning provides opportunities for “just in time” reinforcement and extended practice. By Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. The solutions span from online discovery-based modules to face-to-face training sessions, and even a mobile app with performance support tools and reinforcement activities.
Microlearning Whitepaper: Small Bites, Big Impact
been providing lukewarm results for years. techniques and solutions that provide more impactful methods for improving employee. Populating a knowledge-on-demand performance support resource with. content more quickly, while providing the variety that your learners appreciate. 3. The ideal microlearning platform should provide for. more likely to provide.
A richer suite of support
MAY 25, 2016
While it’s easy to talk about how we need to support the transition from novice to expert, it might help to be a little more detailed. While it’s easy to say that the role of formal learning wanes, and the role of informal learning ramps up, what are the types of support we might look to? As they start performing however, their needs change. Can you? social strategy
How Performance Support Apps Are Faring In Today’s Workplaces
JUNE 28, 2014
THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). The above quote is from our interview with Charles Jennings. What are the results?
How to Provide Personalized Learning Experience in E-Learning Courses
JUNE 20, 2016
People now seek personalization, whether it’s in an e-mail, browser, desktop, or TV, and developers are providing features such as themes, wallpapers and various options to support personalization. When an e-learning course providers learners’ a feel of ‘This is For Me’, surely it is a personalized learning experience. Five Fine ways to Figure Out E-learning Personalization.
How to Use a Learning Management System for Performance Support
DECEMBER 6, 2012
About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support support systems (EPSS) were the rage. Intuitive design became a higher priority. Or, consider a tattoo.
Are your managers ready for a world without formal performance reviews?
COACHING: I support my team members by. GIVING FEEDBACK: I provide constructive. SETTING. EXPECTATIONS: My team members are clear on. their roles & responsibilities. 2. DELEGATING: I eﬀectively identify tasks that. others can take on to develop their. capabilities and free my time for. more strategic activities. 3. challenging and encouraging them. to think for themselves and take.
Robert Gagne’s Nine Steps of Instruction: Do’s and Don’ts in E-Learning
MARCH 8, 2015
The process is called ‘The Events of Instruction’ where in each event has a definite purpose of supporting learning and leads to definite outcomes. STEP 2: PROVIDE A LEARNING OBJECTIVE. STEP 5: PROVIDE GUIDANCE FOR LEARNING. STEP 7: PROVIDE FEEDBACK. Inform employees about similar problem situations, provide additional practice and review the lesson. DON’Ts.
Sheetz Supports Workforce with Made-to-Order Training
APRIL 29, 2015
To deliver on this promise, each store and employee must provide high quality food (MTO – Made-To- Order) and friendly and efficient service. Being prepared means employees have sampled the product, participated in training and have performance support tools available. The post Sheetz Supports Workforce with Made-to-Order Training appeared first on JPL Learning Solutions.
supporting the business of learning
Learning and Working on the Web
OCTOBER 12, 2016
While these numbers are not firm, they provide a rule of thumb. New Perspectives on 70:20:10 – A GoodPractice Research Paper. I go on to say that if L&D professionals do not understand the business, if they’re not connected to the organisation and what’s happening to people, then they’re not doing their job in supporting learning. What are you doing with the other 90%?
Creating Effective Training Design To Provide Impactful Learning Experience
AUGUST 11, 2016
It must also present data of facts and figures that support the aforementioned. Manager’s involvement is key: It is they who are in the best position to set expectations, provide support, review progress, coach where required, and also arrange for on-the-job practice of concepts and skills. Gone is the experience, and let’s not even talk about the learning that had to happen.
Workbook: Gamification and Your Enterprise Learning Strategy
on how it can fit within your learning strategy, or how it can support your business goals. The purpose of this guide is to provide you with the information and tools you need to. Provide a step-by-step work-plan to show you how to integrate gamification into. This section provides you with a 5-Step Work Plan to help you get started with your gamified. Introduction.3
A How to Guide on the Principles of the #elearningmanifesto: # 5 Provide realistic practice
Challenge to Learn
JULY 1, 2014
This is Principle 5 of the manifesto: “We will provide learners sufficient levels of realistic practice; for example, simulations, scenario-based decision making, case-based evaluations, and authentic exercises.” The goal is to support the learner (employee) during his moment of learning need on-the-job which lessens the focus on courses than previously. Simulations.
CEGOS 2011 survey provides many new insights
Clive on Learning
MAY 18, 2011
It provides some interesting insights but also raises many questions. There's plenty of support for new learning technologies in here, including mobile and serious games, but the priority is still fairly and squarely on learning on-the job and face-to-face. Anyway, I asked and they were happy for me to make it available here. By the way, some of the terminology might seem strange.
JIT Performance Support Mobile App Development
AUGUST 2, 2011
I mentioned before in one of my posts about the growing use of smart phones application as a form of Just-in-Time performance support; as mentioned before ; I feel eventually technology will enable individuals and not just companies/departments to deliver applications. When developing applications for just-in-time performance support, here are some items I keep on my checklist.
Providing Feedback on Quiz Questions -- Yes or No?
Will at Work Learning
OCTOBER 11, 2016
If this is largely a test to give feedback to the learners—and to support them in remembering and performance—you’d not only give them detailed feedback, but you’d retest them after a few days or more to reinforce their learning. If these courses are being provided to meet certain legal requirements, it may be most important to consider what might happen in the legal domain. In the learning-assessment domain, lawyers and regulators may say that it is acceptable to provide a quiz with no feedback. Do they provide plausible answer choices (even for incorrect choices)?
Leaving performance reviews behind: Where to start [Guide]
We provide both. marginally skilled” managers won’t be able to support the. To close this gap, we need to support managers to. foundational skills that are critical to supporting. COACHING: I support my team members by. GIVING FEEDBACK: I provide constructive. properly, managers provide a concrete and comprehensive. support change. guidance.”.
Want to go mobile for learning and support?
OCTOBER 19, 2012
There is great excitement about the potential of mobile devices for learning and support. Workplace learning professionals now find themselves in the middle of conversations about leveraging mobile devices for growth and support. Let’s look at the considerations associated with four options for mobile learning and support. 1. John Park is my guest blogger. Want to go?
How to Use a Learning Management System for Performance Support
DECEMBER 6, 2012
About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support systems (EPSS) were the rage. We’re likely now approaching the Plateau of Productivity for performance support.
Supporting Virtual Learners
MARCH 15, 2016
The other is how well you support learners who take your online courses. It is at this point that your program will need appropriate avenues for support. suppose the most basic way to do this is to provide a contact email address. If you are offering online courses to the public or internally make sure you have a system in place for supporting your learners. elearning
How to Improve Learning Outcomes With Performance Support
JANUARY 8, 2012
Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. Performance support delivers valued assistance, given limits on human memory.
Training Plan Template
Examples: Customer Service Representatives • Be able to handle 10 support requests per day while. maintaining a support survey rating of 8 or above. Handle support requests without the regular assistance. training goal of handling 10 support requests per day while maintaining. support survey rating of 8 or above. THE TRAINING PLAN. PLAYBOOK www.lessonly.com |.
MOOCs in Performance Support
JUNE 30, 2014
The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. MOOC ecosystem takes care of this challenge by providing learners with the ability to create, co-create, and share content. recorded webinar can be provided to those unable to participate in real time.
HOW TO USE LMS FOR PERFORMANCE SUPPORT
OCTOBER 20, 2014
These moments of need provide an easy to follow framework to deliver performance support or just-in-time learning to your employees. Another thing to be kept in mind when providing performance support is, that the assistance should be extremely readily available. Backing up the repertoire of skills and knowledge of your employees is just as important as creating it.
Twitter can Support and Enhance the Impact of Instructor-led Learning: 3 Popular Ways
SEPTEMBER 7, 2015
There are three main ways that the microblogging site can be utilized to support social learning and instructor-led learning: Pedagogical usage, Social usage and Management usage. The answers can be given in short, while the instructors can ask the learners to elaborate in the class – creating an interactive activity that is supported by the social messaging platform. contact-form-7].
Providing Training to Increase Subscribers
OCTOBER 12, 2016
Director of Sales Training Adam Kucera and his team are responsible for training and supporting anyone authorized to sell DISH products. 0s4RIn1lAXU Sales Training and Support with an Emphasis on Value DISH Network Director of Training Adam Kucera focuses on developing and delivering learning in any format that will be consumed and valued by as many representatives as possible.
Whitepaper: When The LMS Isn’t Enough
of respondents are looking to leave their current LMS platform and move to a new provider. do not provide the data and analytics the companies need.” When the LMS isn’t Enough How to Turbocharge Your LMS and Improve. Learning Retention for Bottom Line Results W H I T E P A P E R 2Table of Contents. The LMS is running out of gas.3 The LMS doesn’t have enough horse power.4 expectations.
Supporting all the ways people learn at work
MARCH 20, 2016
In this post I want to show how organisations are supporting learning more widely across the organisation. YouTube videos, podcasts, articles, MOOCs, etc), and then linking to them (and or embedding them) on internal portals, or else providing a regular knowledge flow of curated resources to interested parties. Enabling flexible (and social) internal content. Social learning