Remove 2013 Remove Business Remove Metrics Remove Support
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Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

It’s not just because it’s the hottest segment of the extended enterprise learning market, but because it’s a fascinating specialty that blends marketing, instructional design and business strategy. And today, Bill and I examine what it takes to develop a successful customer education business case.

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Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

In these situations, online customer education can make a significant business impact. . When getting started, be sure to define success metrics to benchmark at the outset and measure over time. At ArrowStream, the customer success function is frontline support and training for our customers. I love metrics.

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The Business Partnership Award

CLO Magazine

The Business Partnership Award is for learning departments that have partnered in a progressive way with business partners or external organizational divisions and functions such as the sales and marketing department or external customer groups to develop and deliver a targeted employee development program that supports the partner’s goals.

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Gamification Tools Winning Sales Teams Use

EI Design

Adding a gamification platform can create incredible business results, such as boosting conversion rates up to 7x. This is probably the most flexible and scalable gamification tool – both growing and established businesses can adopt it without a hassle. Resulting in low and slow revenues, this can seriously hurt your company.

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6 Change Management Best Practices to Learn from Big Brands

Gameffective

Fostering support and inspiring engagement are crucial for successful change. This 90’s behemoth that once dominated the video rental space went bust in 2013 due to its inability to adapt its business model and evolve. As exciting as it might be for some, change can, and most likely will be scary for others.

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2013 Strategy — Division 1

CLO Magazine

To fix the inefficiencies and bolster employees’ understanding of the business, Merck’s senior management hired Wendy Kouba as its executive director for the unit. After its third year, the quantitative business impact of the academies has resulted in a revenue increase of more than 25 percent.

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How Fortune 1000 Company, Discover Financial Services, Innovates with eLearning

KZO Innovations

Discover has been recognized for its flagship skills assessment program started in 2013 called Customer Service 2.0, The program supports workers-in-training to perform as if they were current employees already staffing the call centers. which helps evaluate new employees in its call centers. 35 percent lower risk defects.