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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. The figure can also serve as a benchmark when comparing like-businesses.

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Top 29 Profitable Online Course Ideas to Create in 2024

Fly Plugins

By creating a course on the fundamentals of AI and ML, learners can gain a solid understanding of these technologies and how they can be applied in different contexts, preparing them for the future job market or even just to have tools in their current tool belt. That’s insane!

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My Top Posts of 2021

Experiencing eLearning

How I Built a Chat Simulation in 2 Hours : See how I built a simple chat simulation in a few hours using Twine and the Trialogue story format to create a forced choice chat simulation. Time Estimates for eLearning Development : “How long will it take to create this elearning?” If you love software training, create that kind of samples.

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How to Build Better Customer Service in Retail

GoConqr

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

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How to Maximize Employees’ Strengths with an LMS

TOPYX LMS

Employees Not Engaged Despite Gains in 2014 wrote, “Less than one-third (31.5%) of U.S. workers were engaged in their jobs in 2014.” Here’s how: An LMS creates atmospheres conducive to personal growth – It is the rare person who is told what his or her strengths are. Amy Adkins, author of the article Majority of U.S.

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eLearning expected to bolster corporate training in 2014

Aptara

eLearning expected to bolster corporate training in 2014. Companies are only as good as their employees, whether in regard to customer service, innovative product development or rapid problem-solving. To better form their talent base, organizations are focusing on training and learning in 2014, Workforce reported.

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KITABOO Offers 99.9% Uptime Through Automation Technology

Kitaboo

More and more organizations are now relying on Software-as-a-Service (SaaS) to provide them with the software solutions they need. The last thing you want is your service failing you at your moment of need. While shopping for a SaaS solution, ensure that the Service Level Agreement (SLA) with your service provider guarantees 99.9