How CaterpillarĀ Identified Gaps in Global Learning Programs [Part 2]
Watershed
APRIL 15, 2020
While conducting a 2017 organizational study, Caterpillar found that standardizing the customer experience across our dealer network would increase annual revenue by $20 billion USD. The business required that our Dealer Learning programs and initiatives be consistent across the globe. 2) Processes. 3) Technology.
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